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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Everything was super easy to do. This is my second time using student universe and will continue to do so!
It was very easy to use the site and I had a very solid and good experience overall.
I had a seamless experience booking through StudentUniverse. I would definitely do it again.
Good but the emails were kinda confusing, I wasn't sure I actually received my booking
I would like to know more info on when I'll actually get to see my tickets.
This is a review. Stop making me do stuff I don't want to do. Thats why 3 stars.
Really easy to purchase a flight. The checkout process layed out all the details very plainly.
Every time I refreshed the website flights would disappear it would never have the same flights which made it difficult if I was looking for something specific
Hi Carly, sorry you felt that way. Some deals do get sold out immediately. Our fare update comes from the airline itself that is why our system checks for the current ticket price when you hit "select". Please note that prices are dynamic and may fluctuate in accordance with airline inventory. Purchasing flights online are on a first-come-first-serve basis. We cannot guarantee the fares and seats unless they are charged and ticketed.
It was very easy to navigate and find the proper flight times
This is not my first purchase with StudentUniverse but they never cease to surprise me of how much I could save from each trip I took. And Kudos to the customer service team, they are really active and patience with my inquiries! A month ago I missed my transit flight at the Sydney airport, I was so desperate because I have to buy a new ticket that allow me to leave in a few hours, but the thing is, the e-ticket usually only email you 3-Days in advance. I was so anxious that my booked flight wasn't go through the airline, I immediately dialled the their customer support's AUS number. They did a really great job in patiently answer all my questions, after a few hours before my flight they sent me the e-ticket which really a big relief. Even after that I tried to buy another trip for my sister, I texted them on Messenger, the service is still fast. Wheww thank you! And right now I just bought another ticket at the lowest price I could find compare to other websites.
've used the service here multiple times already, I am really grateful that this platform exist! I believe it not only me but other students also share the same grattitude~ Thank you StudentUniverse team
The overall process was very quick and helpful! I would suggest every student to use StudentUniverse.
Prices were competitive. Not quite as generous as expected. But booking was easy.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Liam, sorry for the inconvenience. You can always skip such review request; it's totally optional. Thanks.