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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Prices were $500 cheaper than anwhere else, customer service was extremely helpful with questions about flight connections and checked baggage. For my first time using Student Universe, I will absolutely be using it in the future!
I really enjoyed how easily and flexible it was to use this website.
I had wonderful experience! I will be booking from them again and again. I'm will recommend the site for everyone who want a safe site to book your reservation!
I was happy to how they organized the information for selecting flights.
I felt that I got a pretty good deal on my ticket, especially considering that I got extra insurance. Also, the website was pretty user friendly overall.
Easy and cheep for studying abroad - many options for insurance
Everything came.out ok getting my tickets
Just didn't like the fact that after dont agree to the last part of the contract it doesn't allow u to change it but instead it charge u wo no going back like ok damn 150 more for my tickets that didn't have me so happy after all but I didn't have no other choice I hope everything goes well in the flight thankz
It is complicated to find my ticket and details after I have completed an order
Student universe was great and very easy to navigate.
My purchase was quick and efficient. I thought the price I paid for the flight was very competitive, I would buy through this platform again.
It was easy and efficient, just how I like it couldn't have asked for a better and more convenient service, you should definitely try it out if you have the chance
Booked my flight home after a semester abroad. The process was easy and reasonably priced.
Thank you StudentUniverse.
It was straightforward. Only one thing. The first time I tried booking, there was a random 30 dollar increase in price which I could not account for anywhere so I refreshed and rebooked and then it was fine.
Pleasantly surprised to find that the help phone was very effectively answered
Prices were the best by a long shot, entire process was easy, and everything went smoothly! Would use StudentUniverse again!
Booked international travel through online portal ( redirected from google search). The confirmation did not appeared on airline app ( may be we could not wait even 24 hours from initial booking time and became anxious). Called customer service and the representative on the call swiftly resolved it and ensured while still on the call that booking confirmation is show on airline site. Excellent.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members