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StubHub Reviews Summary
StubHub's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved issues regarding ticket validity and delivery. Many customers report frustrating experiences with delayed ticket arrivals, inadequate support, and unexpected fees, leading to feelings of being misled or scammed. While some users have had positive interactions, particularly regarding refunds for canceled events, these experiences are overshadowed by the recurring themes of service delays and a lack of accountability. Overall, customers express a strong caution against using the platform, suggesting a need for substantial improvements in transparency and support.
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I have bought tickets to concerts and sporting events several times on stubhub and have not encountered any problems. I find their search features easy to use and the tickets always arrive on time with no problems. Allows you to select the ticket pickup options. You can probably find cheaper tickets from other outlets or sources, but you risk unreliable sellers or running into problems which can be a pain in the butt to solve. Haven't encountered any such issues with stubhub.
ABSOLUTELY AWFUL! I paid 350 dollars for two tickets to a yankees game and my credit card was immediately charged, but I received a call the next day saying my tickets were sold already and I was given completely different tickets for the same price! NOT IN A COMPARABLE SECTION! They refused to do anything else and because I finally said whatever and hung up I apparently agreed to have the tickets... excuse me? I called back still angry and someone reviewed my earlier call, which was recorded without my permission or an announcement of doing so, to tell me that I agreed to the tickets end of story... I am not happy
Do you need to buy last minute concert tickets? Scared of scalpers? Don't want to deal with ebay and craigslist scams? Stubhub is where I buy all of my concert tickets when I need to do it at the last minute or when ticketmaster and places like that are sold out. Stubhub is reliable and fast... they even will email you the ticket if it is at the last minute.
From the business
StubHub is a secondary marketplace for the buying and selling of concert tickets, sports tickets, theater tickets and just about any other kind of live event ticket you can imagine. StubHub is based in San Francisco and is owned by eBay.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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