StubHubReviews 934

Stubhub helped me surprise my fiancee really well. First time using the site so I was extremely nervous. I had to pick up my tickets from their booth once I reached Pittsburgh from Tennessee. Everything went great no problems getting the tickets, the line move quickly, very organized. I was highly impressed. The only compaint I have is the tickets are so overpriced which is not the website fault. But beware of sellers overly pricing there tickets.

Awful. Simply awful. I was a happy customer and had used Stubhub before, but I make one mistake and get screwed. I mistakenly listed a ticket that I didn't know was non-transferable. Someone bought the ticket, and when I went to enter the barcode online that's when I discovered that the ticket couldn't be sold. I called Stubhub immediately to have the issue resolved. They canceled my sale and then charged me $40 claiming that that was the difference that the buyer would have to pay to get another ticket. I saw tickets the night before, tons of them, all listed within $15 of my asking price. Unbelievable. I have since deleted my account and will NEVER deal with it again.

I accidentally sold one of my event tickets on two sites, Ticketmaster and StubHub. The reason for this was that Ticketmaster's site was being glitchy. I tried calling Ticketmaster customer service that night before the tickets sold, when the site wasn't working, and waited on the phone for over an hour, no answer. So the next day I get on StubHub and sell my ticket right away. Then about an hour later I get an email from Ticketmaster saying I sold it on that site too. So now I'm panicking. I'm thinking this is going to cost me a ton of money since the ticket prices skyrocketed overnight. I call Ticketmaster to explain my difficulties with their site and ask for help on what to do, wait on hold for about 30 minutes before I can talk to anyone. Then, they literally tell me "We can do nothing." So I ask if they can at least notify the buyer that their ticket won't work since two have been sold of the same barcode, and they say "No, we cannot do that." So then I ask if I will be in legal trouble for this if I can't figure out how to remedy it, and they say, "You know, I really don't know ma'am but we can't help you." So now I'm really freaking out. I call StubHub right away, and they answer within seconds (literally, like 5 seconds). I tell them I need help, and how Ticketmaster blew me off. The rep told me not to worry, they can fix this. He explains I might be charged the difference for a new ticket, which is completely fine since I sold the ticket for 160 and they hadn't gone up too much since earlier that day. However, I never got charged. They were so helpful and have been in the past as well, this time really made me a loyal customer. Great customer service, they always have my vote.

I bought two sets of tickets. The single set arrived a few days after I paid for them. That ticket was for a closed friend to meet me at game. The second set (2 tickets) was promised delivery to GA on 9/18. Game was in NC on 9/22. No awareness of where I lived or where game was. I changed delivery address to a NC address to ensure I got tickets in time. Got to NC on 9/19 - NO TICKETS. I called Stubhub and not sounding too sure of what happened, they first told me seller had not shipped tickets. I called back a second time and they told me seller had shipped tickets but no one knew where they were. They would not provide a tracking number. I asked for a refund and they told me my account would be credited. I insisted on a full refund ($495). I am still awaiting the credit to my credit card. This was my first and LAST time using Stubhub.

I HAD a good experience with StubHub until recently! NOT sure what has happend. I have Dallas Cowboy tickets, 50 yd. Line, and sell them frequently. I have sold two games for which I have NOT been paid. I call, email, and no check! I was told the check was sent August 11, still no check. I have removed all my games from thier site and sent certifeid demand letter. NOT GOOD!
NOT DOING BUSINESS WITH THEM IN THE FUTURE and will NOT list with them in the future.

I bought two tickets for the Maroon 5 concert last night at DTE in my state of Michigan. Not sure who's exact fault the problem was but I was printed two of the same ticket so they said only one was valid to come in. I went over to the boxoffice and called stubhub on the phone, after a short wait someone was ready to help and made sure I got the other ticket which I did purchase. They emailed the order to the boxoffice and apologized for any problems several times. Even when the phone call was dropped due to service, they called back to make sure everything went through! I was impressed with their willingness to help and how polite they were since I was nervous about buying secondhand tickets! I would definitely do it again, but just make sure that you go early just in case of any issues!

I have been using stubhub for its convience and its prices until recently. I wanted to sell tickets for a concert that i couldnt attend. The first day i put them on the site, there were buyers! Great! So i mail them ( week of the concert) and the day before the concert, the buyers canceled on me( so i basically lost 153$) when i REALLYYYY could have gone but had to work instead. If i knew the buyers would cancel the day before the event, i would have just called in sick to work to attend the concert and not waste 153$. Stubhub told me the day after the event that i basically lost my money. Couldnt they have told me earlier? Or atleast refunded my money.

I have bought numerous tickets to sporting events and concerts from this site. I have never had a problem with receiving my tickets. I really like the convenience of downloading my tickets minutes after I buy them (not days later). The service fees suck, but they aren't much compared to other sites. I tried another site and got ripped off - see my other reviews. I will never buy a ticket from anywhere else except stubhub. Hint - if you buy last minute, you can get some GREAT deals for killer seats!

We bought tickets for the One Direction concert which had sold out more than a year in advance. Yes, the tickets were more expensive than Ticketmaster, but like I said, they were sold out. The prices on StubHub are set by the seller, (StubHub just being the vehicle for the sale) so the price could be anything the seller thinks he could get for them. I was nervous about buying them as our local paper had reported about a number of fake One Direction ticket scams and I had never bought re-sale tickets before. Anyway, we went for it as the tickets have a money back guarantee to be legit and the company is owned by eBay. They arrived a few days before expected, via UPS. Everything worked out fine, the tickets were indeed legit and our teenage daughter was thrilled to see One Direction. My only complaint about StubHub is that their additional service charges seem to be high. However, I felt this was a better option than Craigslist or other private re-sales, as there is no guarantee if it turns out to be a scam. All-in-all it was a positive experience buying from StubHub.

Well, what a giant con this site is.

Here's what happened to me...

I had three tickets to sell, as an issue came up which meant our group of four were unable to attend this gig together. I tried Ebay and was directed to Stubhub. Sorted my registration and listed the tickets at well below the face value, simply to enable a sale to be made. These were listed on Stubhub on Friday 12/07/2013, and, sold on Saturday 13/07/2013. The tickets sold separately as one single ticket and as a pair. On the Monday evening, I was unable to find one of the tickets, and so called Stubhub to inform them. They said that due to more than 48 hours lapsing, I could be liable for "additional fees". I also on the same Tuesday received an email stating that I must send the tickets straight away or face "consequences" and possible charges. The line "you said you'd be able to send these tickets by Friday 12/07/2013" was also in the email, even though I only received the email notifying me the tickets were sold the day after on Saturday afternoon. Why, to who and to where, would I send tickets that I had not yet sold.?

After this, I received another email from Stubhub stating that they were charging my card on file £44, which was the "additional" cost of them sourcing tickets for their buyer. This made the ticket price £90, when in fact, the gig had not even sold out and tickets were still available at Ticketmaster for £60. When I questioned this, I was told that Stubhub would only source tickets from... you guessed it... Stubhub.

This to me appears like a complete stitch-up, as they can then claim the replacement ticket they source cost any amount whatsoever, without anyone really being able to know what the price actually is / was.

This was my first and last experience of this business, I got burnt and will not use them again. I actually called them to "air my views" and told them I'd rather burn any tickets and lose the money than deal with them again.

Stubhub cannot be trusted. Deal with these people at your own risk.

I had sports even tickets removed from ebay and told to list on here. After registering and looking round the site it become obviously it was awful! You list your tickets for a set price, which stubhub then add a buyers commision to so the buyer pays more than you wanted, then they charge you a selling fee and then you need to pay to post the item by UPS - needless to say I didn't list my tickets - in fact i'd rather bin them then use this site

Posted 2 tickets on Ebay and they went up to £130 before the auction had finished so would have gone higher - but Ebay removed the auction and forced me to use stub hub - worst experience ever - its a dutch auction so you dont know you will sell until the price lowers enough for someone to bid or even if they will sell at all, no idea how many people are watching your tickets and no stats on how many people have viewed your auction. Fees are very expensive when you do sell. You are forced to send tickets by UPS. Even when you sell you do not get the money until 5-8 days afetr the event has taken place. Worst experience of selling something