StubHubReviews 934

I have never had a less pleasant experience with a website. I consider myself pretty tech savvy but after 4+ hours of trying to navigate through posting tickets for sale on this rediculous website I am beyond frustrated. They offer no real help on how to upload a pdf of your tickets, send you to blank pages, and delete your information. I finally thought I had my tickets listed and then I check back and they marked it as an expired listing. AFTER SIX HOURS! When I had specifically put expires in three days. AWFUL WEBSITE DONT BOTHER. I wish I could give 0 stars.

I ordered tickets back in August to the Washington capitals game for my boyfriends birthday. When it got closer to the game day I still had not received my tickets (they were supposed to be mailed), I called and talked to a supervisor and he assured me that the tickets would be here today (the game is tomorrow) and they have not arrived. When I checked my tracking # on ups it says my tickets will be here tomorrow, the day of the game! Thankfully I only live about an hour away from dc but if the tickets are not here by tomorrow afternoon I will be calling and demanding a refund. I will never order tickets from this website ever again. It's nothing but a scam and a way to take advantage of people!

Awesome sight, was able to sell my unused concert tickets very easily. Will do business here again.

I just now looked at their site, and they had box-seat tickets for the Pirates' game for sale. By the time I logged into my account, of course, these tickets were no longer available, but they did have many others, tho standing room only. The ole bait-and-switch. What scumbags they are,

I wanted to sell 2 Chicago Blackhawks tickets to tonight's preseason game. They are great seats in the 3rd row. I listed them for $110 each, ( way below the $185 face value).
I have bought from StubHub and sold Sox tickets, but never sold Blackhawks tickets through them. Apparently I misunderstood that before I scanned and downloaded the tickets, I had to go to the Blackhawks site and convert them to an electronic format. So, I get an email that they are sold and then an email saying I was charged $44 as a penalty for making a mistake. Also the tickets were removed from the listing. In the end, I was out the $ for the tickets and charged the fine. If they had emailed me the problem, I could have fixed it and sold the tickets. Their system never said there was a problem when I listed the tickets. I believe this is a very poor business practice. Now, to MAYBE get my $44 back, I have to fill out a dispute email, and hope that they get back to me one day. I am canceling my account with Stubhub and will tell all my fellow season ticket holders to steer clear of them.

After waiting too long to get tickets to a Tony award winning play, I learned seats through the box office were no longer available. However, stubhub offered orchestra seats at a reasonable price - although I was reticent to purchase them without knowing exactly where they were and the general reputation for the company I went through with the purchase. It was unclear if the transaction went through so I contacted customer service and I have to say how efficient the representative was in assuring me the purchase was complete and how to go about downloading the tickets when directed to do so my email.

The process was extremely simple and come the day of the show my husband and I were pleasantly surprised to find ourselves in front row seats - the best we've ever had for a Broadway show, at the best price we ever paid.

Definitely recommended.

I sold a pair of festival passes on stub hub. Tickets were delivered without issue, I received my payment and figured it was a done deal. The festival weekend arrives and I get a call from stub hub telling me that my tickets were reported as "stolen" by the person who bought them. Stubhub replaces the tickets at my expense, and also takes the initial payment OUT OF MY BANK ACCOUNT without any notice. NOT OK. If you read the terms and conditions on the stub hub website, it has no mention of how allegedly stolen tickets are proved to be stolen, and states nothing in regards to their ability to revoke processed payments. When I tried to sort out the issue with stub hub they requested a few documents that I was able to provide: receipts, confirmation emails, and anything else proving that I did in fact buy the tickets and they weren't stolen. They then requested a "scan report" from the venue, which shows that the tickets were not scanned (i. E. the buyer didn't use the tickets to get into the venue). I call the venue and try to obtain a scan report, which I'm unable to do because these are proprietary information. I tell this to the stub hub agent, and they say, essentially, that they knew that would happen and they'll review my receipt and documentation and get back to me. Well, after proving that I purchased the tickets (by providing receipt and confirmation e-mails) they use the fact that I was unable to provide them with a document that is impossible for me to obtain, they keep the payment from the buyer, and stick me with the bill for replacement tickets. The worst part is, they're unable to justify the buyer's claim that the tickets were stolen. TERRIBLE EXPERIENCE! I lost a ton of money buy trying to sell legitimate tickets! Stub hub was never able to prove that the tickets were stolen, especially after I provided the receipt! They completely took advantage of me by asking me to produce documents that were impossible for me to obtain. I'll never use stub hub again, and I warn any seller about your vulnerability in this situation.

HORRIBLE CUSTOMER SERVICE! I have never been treated so horribly after being ROBBED by a company. This site should not be used by ANYONE. I sold tickets on this site, thinking that I may be paid for the tickets I sent to the buyers. However, stub hub not only took the money that the buyers spent and gave it to another seller, they sent the buyers two more tickets and charged me a service fee. Now I am out of two tickets and I was also charged another fee. Now I have no tickets and no money. THANKS FOR NOTHING STUBHUB.

I sold tickets to a concert on this website. In the email they sent me that said the tickets had been sold, they included a UPS shipping label with the words "Once we receive confirmation from the buyer that they have your tickets, you will receive payment". Well I am out of town on business, and the only shipping company within walking distance from me was FedEx. So I shipped the tickets, paid extra and got confirmation 2 days later that the buyers had received the package. Three days after that, I get an email from StubHub telling me my order was cancelled and saw they charged me $22! When I called to tell them I have an email receipt saying that the buyer got their tickets, they brushed me off and said they only get their information from UPS because they have an agreement with UPS. They would not give me my money, instead are asking the buyers to send me back the tickets. Yeah right, like they are going to do that. Way to protect your sellers StubHub! Worst customer service policies I have ever heard of. I will never order form them again.

Sellers STAY AWAY!

Absolute disgraceful service. If you list tickets and then change your mind etc or if the tickets you sell turn out to be late you will be paying charges galore!

I phoned stub hub to tell them I cant complete my order as I had sold them else where for a lot more money. I told them that I am informing them a month in advance but I was told by the guy on the phone id be paying a 15 pound admin fee, then on top the difference in ticket prices for them to replace the tickets to the buyer. Completely biased for the buyers and $#*!e for sellers. SELLERS STAY AWAY. You wont be paid for your tickets that you have sold until 5 days after the event, I will never be using this site again. Pity considering I used ebay until I was told I had to use stub hub. Never again! DONT FALL INTO THE TRAP

I would implore anyone seriously considering to purchase tickets from this website to instead buy them from a genuine source.

My e-tickets were available for me to download, print, and attend Download festival 4 days before the event. However, I was emailed the day before the event and informed that the tickets were not valid for entry into the festival. Being informed less than 24 hours before I was to depart was appalling, and the attitude of the customer service staff that I spoke to on the phone was even worse.

Stubhub's resolution to my problem was to attend the event a day later, as their was always a slim chance that the seller could post actual tickets via special delivery. A string of hope and an empty promise from a company that has taken payment for a product they were unable to deliver.

So here I am, a day before the festival, letting down 4 other people that were suppose to be attending with me and needing me for transport. And £160 out of pocket.

Stubhub's guarantee to refund me within 3-5 working days does not fill me with hope, considering their "fanprotect guarantee" also apparently ensures the ability to enter the event on time and for tickets to be valid for entry.

A horrific demonstration of customer service and reliability from a first time user of Stubhub. Anyone reading this review would be foolish to consider purchasing tickets from a company that cares less about having fans attend event, and even less about about customer service.

SELLERS BEWARE! I had 14 different listings that stub hub sold for me for two Red Sox vs. Yankees game April 11th and April 12th. On April 10th I received a email that there was a problem with two of the listings. Stub hub claimed I was at fault for uploading the wrong tickets. I explained to them that I was not at fault. After stub hub reviewed the problem, they phoned me to say that the error was with their splitter. I had them email that they were responsible for the error. On April 11th around the start of the game, I started receiving emails that people were being refused into Yankee stadium. Since then I have made numerous calls to Stub hub and each time, I speak to a different person. I have been told by more then one agent, that Stub hub is at fault. Today April 16th I called to see when I would be paid for the orders I haven't received. The agent I spoke with said I would be charged for the errors. I reuse to pay for Stub hub's error. If anyone else has had the same problem with multiple orders, please post it.