StubHubReviews 934

Don't list your tickets on STUBHUB. I used to use them for my inventory until they introduced "the price you see is the price you pay" for buyers. What they have done is stick the sellers with the 10% service + delivery charge on top of the seller fee 15%. I listed a ticket that cost me $145 for $170 which the buyer sees $198 which is the + 10% and delivery charge. I broke even and stubhub made a profit per ticket of $53. Hey stubhub what will you do all the sellers pull there tickets? Guess you can't have buyers without inventory.

They'd be great if they paid on time. 5 days to process a payment after a sale is completed is such a lie. When I sell on Ebay my money goes to Paypal in less than 24 hours once a sale is confirmed. So what they're doing at stubhub is a mystery to me.
Also --- their fees are insanely high. No justification for charging both buyers and sellers really high fees.
Overall, they suck but they also get high traffic which keeps them in business. Maybe Mark Zuckerberg should try a Facebook ticket site. Seriously I think he'd be great at it and isn't it really time to move on from the whole "social media" scene@#i'moverit

Five Seconds of Summer is going to appear at The Fillmore in San Francisco tomorrow night. Ticket prices from Stubhub.com start at over $300.00. The original ticket price for this concert was $35.00.

Stubhub snapped up all of the tickets and raised the price an astronomical level; out of the reach of a vast majority of their fans.

Apparently, "Snobhub" is catering to the 1% elite. I hope that, at least, The Fillmore and the 5SOS are getting a good cut.

Outrageous and greedy business practices.

For a company such as stubhub which boasts "It's simple: We back every order so you can buy and sell tickets with 100% confidence" this could not be further from the truth from what I found out one fateful evening.
I purchased 4 tickets for a band in concert that I had been looking forward to seeing for years. When we arrived at Barclays center just before showtime we were denied entry only to be told the tickets were already scanned to someone else. How can this happen? They were apparently sold twice. I called Stubhub customer service and after being put on hold several times, 20 minutes later the supervisor said if we purchased new tickets we would be "refunded and credited for the new tickets" since they (Stubhub) did not have any others to sell. At that point the box office at Barclays Center said they didn't have any extra tickets to sell. They had to get their manager who somehow miraculously saved the day and found 4 extra tickets they were holding to sell. The manager at Barclays Center also said "this happens every night" and "not to buy from Stubhub". Also the people next to us on line were having the same problem.
After missing a third of the concert I had been looking forward to seeing and getting worse seats than we had originally purchased, I pursued my refund through Stubhub. It turns out they were only willing to refund me the original ticket price I paid, but offered only a credit through Stubhub for the new tickets I had to buy that evening. When they said "credit" to my account over the phone I assumed they meant to my credit card, not to some stubhub account. I spoke with another supervisor today who said under their policy they are not even obligated to offer a credit to my account and I was denied a refund to my credit card. They also claim this is extremely rare. Well, the manager of Barclays Center disagreed with that statement and we observed this for ourselves with another couple standing next to us experiencing the same frustration. If Stubhub had decent customer service and satisfaction guarantee, they would have issued a full refund to my credit card for all of the expenses AND offered something additional for the stress it caused and to make me want to come back. Buyers beware of Stubhub, everyone should know they are at risk of buying invalid seats and not having it resolved properly.

Terrible! Where is the ZERO stars option?!? I left Nationwide Arena two hours ago unable to enjoy tickets to see my belioved Eagles on 3/5/14. We were turned away after producing our e-tickets because someone else was sitting in our seats. We purchased four tickets totaling more than $400 back in November 2013 and now have to not only miss the concert of a lifetime but call and haggle with our credit company for a full refund! Stub Hub offers NO customer service phone number, only an email. Nationwide arena agents here in Columbus said this happens all the time. Thanks for ruining my evening and ripping me off Stub Hub - you SUCK!

I'd give it 0 stars if I could, I ordered two tickets from their website, they were supposed to arrive within 4 days, a month later, still no sign, I contacted stubhub to ask where my tickets were they told me they'd tried contacting the seller but no response and they'd get in touch when they hear back from the seller. 2 more weeks passed and still no sign of my tickets or hearing back from stubhub, I contact them again for them to tell me to contact them in another weeks time because the seller had a 'good reputation' and they will 'sub' me my order if still no sign... 1 week before the concert(already paid for hotel and travel) I'm still waiting on them "subbing" my order. I will not be using this site again; I've constantly had to chase the customer support for answers and each time they've been vague in their responses and I've been told to be "patient". I'm out of pocket by £100 and no doubt having to pay cancellation fees on my hotel and travel expenses as i haven't a clue what they will "sub" me with!
Shocking customer support, will not be using again!

I used StubHub in Vancouver for the first time during my vacation. I was visiting from Ireland and was told by the front desk of the hotel to go visit stubhub that the young lady there is great. I walked over and there was a table set up and a young girl working. She helped me place an order, explained why hockey was great and convinced my wife how much fun she would have and she was right. We chatted with the young girl for quite awhile. We had purchased tickets that needed to be printed but my wife wanted tickets to keep, she made a call, and 5 minutes later a gentleman showed up and handed us the real tickets. We had a great time at the game and will never forget it. I have worked in the service industry for over 25 years and I was blown away. I don't know what training or filtering process they use, but they have the best of the best working for them. I will only use this service to purchase tickets.

I am now partial to StubHub.

As a buyer, I never experienced any issues purchasing concert or sporting event tickets. I was cautious when choosing my ticket purchases as well, however. In one instance, the seller listed the basketball tickets I purchased as "instant download" but in fact they were real tickets. StubHub identified and intervened and had the seller UPS overnight the tickets to me. So, as a buyer, I have not experienced any issues.

As a seller, I now can paint a different picture. I just sold my first set of NCAA basketball tickets. I listed them yesterday and they sold today, but $10 less per ticket than the price I listed them for. I immediately contacted StubHub customer service, they implied it could be a system error or it could be a seller error. I immediately replied that I have an email confirmation, i. E. proof, of the ticket price I listed them for. A few minutes later, the agent said StubHub will issue me payment for the difference but will take 2 to 3 business days. I just cleared this up today, and so I can not comment on whether StubHub has lived up to their commitment of issuing me funds for their screw-up...

HOLY CRAP! SELLERS BEWARE! STUBHUB IS A SCAM! I SOLD LEGITIMATE TICKETS TO THE EAGLES@ COWBOYS GAME ON 12/29/13. THE DAY OF THE GAME THEY CHARGED MY CREDIT CARD BACK $510 FOR THE TICKETS B/C THE BUYER CLAIMED THEY WERE "REJECTED AT THE DOOR" AND THE "TICKETS WERE RESOLD". HOW THE HELL COULD THEY HAVE BEEN RESOLD? I WAS THE ONLY ONE WHO SOLD THEM? SELLERS, STAY AWAY! THESE GUYS ARE A TOTAL SCAM, AND WHEN I DISPUTED THE CHARGE ON MY CREDIT CARD (WHICH I WILL WIN), CITI, MY CREDIT CARD COMPANY SAID THEY HAVE SEEN STUBHUB SCAM SELLERS MANY TIMES SO I AM NOT THE FIRST! I HAVE NO IDEA HOW THIS SITE IS EVEN IN BUSINESS! THIS IS THE FIRST TIME I HAVE SOLD TICKETS. I HAVE SOLD ON EBAY AND AMAZON FOR 11 YEARS AND HAVE NEVER HAD AN ISSUE. THE FIRST TIME I USE STUBHUB, AND I GET BURNED! EFF YOU GUYS! I CALLED CUSTOMER SUPPORT AND TURNED IN DOCUMENTATION OF THE TICKETS I SOLD AND HAVE NOT RECEIVED ANY RESPONSE! BURN IN HELL STUBHUB, I HATE YOU! THIS ISN'T OVER! I'M LOOKING INTO A LAWSUIT!

Ordered 2 tickets for a concert 9 days later... were supposed to arrive by the 8th and they did not arrive. I was not informed, I had to contact the website and ring 3 times to a chargable number and did not have calls back with answers as promised.
I got the full refund and a discount coupon that I will not use as I do not think I will ever purchase tickets there again.
The face value of the tickets were £25 and I had paid £63, but still a waste of time and money.