StubHubReviews 934

First off, Stub Hub does NOT sell tickets, they merely 'list' them from private sellers. I purchased mobile tickets on March 13th for a show on May 8th. The tickets were not made available to me until May 7th, the day before the show. The 2 tickets cost $513 and StubHub charged $150.80 in fees for a total of $663.80. I ended up needing to resell the tickets a few days after I bought them and when I contacted StubHub to do so, they set the price at the recommended $221 per ticket (less than what I initially paid) for a total of $442. I would only receive $396 of that though, on top of the fact that were charging the new buyer the same fees they charged me the first time AND was told by their representative that I could be "penalized" for not having the tickets in hand when they are purchased. I basically feel like I paid almost $700 to learn that StubHub is a waste of time and money. Just stick with Ticketmaster.

DO NOT BUY TICKETS FROM STUB HUB!. This is the worst site I have ever dealt with and i will let anyone to know how horrible this company is. I bought 2 tickets for Chelsea FC vs Brighton & Hove Albion FC - Premier Ligue, TOTAL: 377.98. Reference number: 5M4H2F1N9424. The match was postponed, as a result of Chelsea reaching the Carabao Cup Final. And stubhub give false dates for the event already 4 times. When the date approaches, they cancel it and give a new fake date. So, already 4 times! The original date was 23 February, then it was changed on 24 February, then on 16 March... Yesterday I received an email, that the Chelsea FC vs Brighton FC is on 12th of May! And this is a fake date again, because according to the Premier League program, there are other matches on this date - Leycester /Chelsea and Brighton/ Man City! StuHub do this, because if there is no fixed date, the event will be deemed "Cancelled", acording their "Terms and Conditions", and they have to do a refund. So they give false dates and then cancel them! In fact, а real fixed date for Chelsea FC vs Brighton is nowhere announced at this stage!. HORRIBLE COMPANY! NEVER AGAIN STUBHUB! NEVER!

So I needed to sell my concert tickets due to a family situation. The site is kind of awkward for posting to sell but I listed my tickets. Only wanted to break even on them. The tickets sold and I was unable to transfer them because Stub Hub DOES NOT OFFER a Will Call option. The Stub Hub site doesn't make that clear so I called and they said no Will Call so I had to cancel the sale. Stub Hub charged $32 to my card. I certainly didn't see this penalty when I posted my tickets for sale. Customer service was very unhelpful. I will never use or recommend Stub Hub. Crooks.

Purchased concert tickets from Stubhub, was not aware until later that they were from a third party seller. The tickets were never made available for us to use. When asked why, Stubhub simply said that the seller had never sent them in despite having 2 years to do so. Stubhub then refused to contact the seller to obtain the tickets as it was "aGaInSt ThEiR BuSiNeSs PoLiCy". The manager for the night was Cristopher M. And he was less than helpful with anything we asked from him, and danced around every question we asked, at one point giving us reasons why we should continue to buy from them. There is zero accountability with this business, they failed to provide the services they promised and refused to take responsibility for any of their actions. There were about 200 other concert goers having issues with their tickets that night, all the ones near us were also from Stubhub, every single one. Will never be purchasing tickets through Stubhub again.

Stubhub holding my money after all of my tickets were sold. The event have took place already and suddenly my account cannot login. I talked to their customer service couple times but they didnt give me a fine solution. Then eventually the *******@stubhub.com sent me 2 times email and ask me to provided a proof of my listed (sold) tickets. I sent to them twice and it said will give the solution after 48 hours. It's BS, I've been waiting over 48 hours since last saturday (Feb/9/2019) till today and yet they didnt give me my money from the payment that supposed arrive at my paypal. C'mon stubhub, you kidding me!

Stubhub = big company but lack of business ethical

So - the barcode did not show in the app after I bought the ticket - apparently, I'm expected to chat with them to get the tickets if it doesn't work out - I was left standing in the cold before the show - so I had to buy a new ticket at the theatre. Now they will not refund the money for the tickets I bought through stubhub - btw, their helpline chat window sucks too - you're expected to stay on that screen on your phone - else it gets disconnected!

DO NOT USE THIS COMPANY, COMPLETELY INCOMPETENT!

I purchased tickets from this site, stupidly I had selected the wrong date... I called the customer services immediately, but they advised they could not cancel the order even though it was 5 minutes prior because the money is with the seller, it turns out this was a complete lie.

This meant I had to pay the admin fees and I was forced to re-list my tickets, luckily enough i re-sold these tickets, as such I will never see the tickets as they changed the address on my original order to that of my new buyer... the hugely disappointing fact is they are not transferring the money owed to me until 5 after the event. This means that they still have my money and also my buyers money for 5 months, this is completely unjustified. I understand that the original person listing the tickets shouldn't be paid until the event to ensure validility of the tickets... but in my circumstance it is unacceptable for them to hold onto this money. The sheer arrogance of the company and inflexibility is truly shocking.

I will never use this site again due to the service I have received, I even emailed the CEO and did not even receive an acknowledgement which sums up this organisation.

Awful service from stubhub international I ordered football tickets paid £600 for them almost 2 weeks in advance, no delivery came I called them 2 days before the event they said they had missed s part of my address however I gave the lady my new email address the day after I brought the tickets even with a email confirmation. They are rude to talk to on the phone and don't want to help you. The only people what helped was the English side who don't deal with football which is extremely annoying! So my tickets never came even though promised by 3 different people that they would. The seller also let me know they only contacted him the day of the event to send them! I am no getting my bank to get the money back for me after not only ruining my partners birthday surprise trying to get a refund for their mistake is impossible! I have left 3 emails since and no one has replied to give my money back?

DO NOT BUY TICKETS FROM HERE YOU WILL NOT GET THEM, YOU WILL ALSO DEAL WITH THEIR RUDE CUSTOMER SERVICE TEAM AND HAVE TO FIGHT TO GET YOUR MONEY BACK FROM THESE SCAMMERS!

I had misplaced physical tickets mailed to me from a HubStub purchase, traveling out of state to Lakers game. I called customer service, was told that they couldn't do anything to replace tickets but could try to show Staples Center ticket office my HubStub receipt and seats for reprints. At Staples office, I was told that my seats were actually resold on the Lakers ticket exchange and I wouldn't have been allowed entry even if I had the physical tickets, as they were scanned already. So I purchased tickets I couldn't use from HubStub. I called back HubStub customer service, and instead of investigating the seller who sold me tickets, the rep kept questioning me on my story and intimated that I was lying or trying to get money back. This is ridiculous, being turned down at the game with 5 people in my party, after driving 7 hours and paying over $620. StubHub not investigating the seller is maddening. I will never use StubHub again and I would recommend anyone who is reading this to get tickets using another method.

I ordered tickets on StubHub and received black and white copies of downloadable tickets. I have gone back and forth with them for days. Every rep i call said they will get back to me and no one ever does. I finally allegedly reached a supervisor yesterday who not only said she would get back to me but would get back to me in two hours. NOT A WORD FROM HER. I called them again today and simply told them again. "I ordered tickets -not a down load or instant download, or e-tickets etc. I selected a seller indicating he was shipping tickets via UPS. What I received was black and white copies of someone else's PDF downloaded tickets. I explained to StubHub I did not order a duplicate ticket to an event but my intention was to purchase the only ticket to my seat. Right now I own a duplicate of the original. There are at least two of my tickets available to the show. The seller could print out a few more and sell those too if he/she desires. I explained to StubHub this is fraud. To knowingly take my money and sell me a duplicate ticket to my seat to this event. IT IS FRAUD. I asked them for my money back 15 times. They answer NO. I told them to take my duplicate ticket back and resell it themselves and provide me with real tickets being the one and only ticket to my seat to the show. They said no to that. The seller of my ticket violated StubHub seller policies. I pointed that out to StubHub they didn't care. They insisted my duplicate black and white copy of the original ticket is a valid ticket. How they can state a duplicate ticket is valid is nuts! They knowingly sold me a duplicate ticket ---FRAUD
I have been trying to resolve this issue up front with StubHub to no avail. The show is 6 weeks away and i thought they would want to correct the situation. Nope they got paid. They keep pushing their fan guarantee. All it guarantees is that if your ticket doesn't work you'll get your money back. They say you can call them for a new ticket on the spot and if a ticket is available through them, not the venue they will email you one. I suggested to them their fan guarantee should be to correct the fraud they perpetrated on me in selling me one of at least two tickets available to the same seat at the same show.!
I hope someone at consumer affairs reads this and initiates an investigation into these fraudulent practices by StubHub

My step mother gifted me concert tickets for my birthday and it has been the biggest nightmare. The originally tickets got moved and "upgraded", fine no big deal but then this has continued to happen 4 times where the emails keep coming saying there are issues with the tickets and they've been moved. Finally she's working on a refund and we went and got different tickets from Ticketmaster. StubHub is an absolute joke and it's been nothing but a terrible experience.

I bought tickets last week. I was told they were delivered. Checked the delivery address and it went to an address I haven't lived at for years. I typed in my current address and it still went there. I called and asked if I could get new tickets, they said no. I asked if I could get a refund, they said no this is your fault. I will be involving the right personnel to reconcile this in any way possible. THIS COMPANY SUCKS DO NOT USE THEM EVER. Use ticketmaster, they are great.

John H.

Executive customer service contacted me and apologized for the customer service and even had a recording of my screen when the website malfunctioned. I was told it was something they're working on currently and that it should have been explained better than it was. I was refunded the difference of what I originally had my tickets posted for. He recognized how long I had been using the site and said he didn't want to lose me as a customer. They were able to make it right and I will probably continue to use StubHub.

WORST bottom of the barrel people that I've ever come across. You ask to speak to a supervisor & they hang up on you. They argue with you but by their own omission state there must be oa glitch in the system then treat you like you don't know how to enter your bank routing number & checking account number in the system or maybe you just forgot. Don't talk down to your customers like they are idiots.
One male must be so insecure in his own male hood that he hangs up on you repeatedly. Not much of a man at all. Poor thing.
I hope they are not trained to be condensending.
Never in my life have I ever experienced anything like this. I've been in the banking industry for over 25 years & know unprofessional, untrained, horrible attitudes when I see them.

If I could give zero stars I would. Under no circumstances deal with Stubhub, their behaviour could be described as deceptive at best. Ordered 2 tickets to an EPL game. Tickets didn't arrive in time, actually didn't arrive at all. Stubhub then sent an email with supposedly my signature saying I didn't accept delivery. When I questioned this, they then made the claim the delivery address provided was incorrect now it couldn't be both. I'm now $400 out of pocket and are currently in the process of lodging a compliant with the ACCC.

Stubhub stole more than $300 from me. I sold 1 ticket through Stubhub for a Twenty One Pilots concert at Amalie Arena and the buyer accused me of an invalid ticket the day of the concert date. So then I get contacted by Matt through claim support and get charged $300 when the ticket was only worth $100?! I also 100% can ASSURE that it was a valid ticket. I bought it straight from Ticketmaster and I provided my confirmation receipt for it. StubHub's system is extremely faulty. Matt from claim support said that I needed to provide documentation to get my money back. But the only documentation they accept for this is a "full scan report" from the venue. THIS is a complete scam by Stubhub because they know that venues are not allowed to give that kind of information to a third party they do not affiliate with. I was a loyal customer to Stubhub and now I am pissed and hurt. They don't care about a customer's actual situation. Matt from claim support saw me try my hardest to solve this situation and he did NOT care that I had clearly been robbed more than $300 even though I had done everything right. In the end, StubHub only gave me back $89. I'm a broke college student with a part-time job and I can't afford this, I wish I could if not I wouldn't work my $#*! off every day. An inconsiderate company that cheats and I will never do business with them ever again.