StubHubReviews 934

Last weekend I purchased tickets for a football event in London UK (Arsenal-Aston Villa).
We where a group of 5 that was flying over from Oslo Norway. When arriving at the hotel,
No tickets had arrived. We where tracking the shipment, and saw that the tickets where in
London (2 different shipments), however nothing was delivered. The hotel reception was kind enough to provide me with a phone number for StubHub UK. After a number of attempts we finally got through to the office. We where then told that both shipments was
Returned to sender because UPS could not find the Hotel? The final result was that we got no refunding or replacement tickets. 600 GBP thrown out of the window.
This is by fare the worst experience from any purchase in my life!
DO NOT USE THIS COMPANY!
OTM. Norway

0 stars.

After ordering tickets 1.5 months ahead of my event, they shipped the tickets 2 days before the event. No problem shipping the tickets, but apparently an "invalid" address did not allow my tickets to be delivered. Why were they able to be shipped, and why was I not contacted prior to shipment? Google maps had no problem finding the address, and neither did I when I went to the location!

After calling/live chatting/emailing for multiple hours while on MY VACATION, I was afforded NO HELP. I was told to contact the Royal Mail, who told me to contact the shipper! I provided a NEW address to FlubHub, and still no shipment...

I had to purchase new tickets at DOUBLE the price from a RELIABLE ticket vendor to make it to my dream event.

I am being told that because I entered an "invalid" address, they cannot guarantee delivery and I WILL NOT be getting my money back.

This is unbelievable, I've never left a review for an app but this was well worth my time. I will continue calling and emailing until I receive a full refund and explanation as to why the tickets shipped less than 48 hour prior to the event, and I was not contacted immediately upon failed delivery.

DO NOT USE STUBHUB!

Stubhub cannot guarantee the authenticity of a ticket. Bought one ticket to the Rolling Stones at MetLife for Aug. 1. I thought it would be easy. First, it was two hours before the show started and I thought it would be quick. I purchased on-line and it took over an hour to get the tickets. So, by the time I got to MetLife, the first band was done. Then, I waited in line for 20 minutes to enter and when they scanned the ticket, it said 'already admitted', which means the ticket was sold more than once. So, they sent me to the ticket resolution office. I spent 30 minutes in this line and the gal behind the counter told me the same thing as the gate person, 'there is nothing we can do.' I then went to the box office to buy a ticket and the line was super long, so this was a bad idea. Also, as I thought I had a ticket, I only brought $100 with me (thinking I didn't have to buy from scalper). Big mistake, I didn't have enough money to buy from a scalper and there were no ATM machines outside the stadium. Finally, I found a guy that would take $100 for a bad location ticket. Good thing the Stones were late starting, otherwise I would have missed the start.

I contacted Stubhub the next day and they said they would credit me money. I told them they needed to do more than this and the rep said he would escalate the problem. He said I would get an email in the next two days. It's been two days and nothing from stubhub.

So, buyer double beware! I will never use StubHub again as they cannot guarantee an authentic ticket. You do not want to go through what I went through.

I have been a StubHub customer for many years. I decided to purchase Barbara Streisand tickets half an hour ago for $139.50 each. As I am CHECKING OUT and PAYING, they raised the price to $200 per ticket. I refreshed the page but the tickets were still priced at $139.50. I called StubHub and was unfortunate enough to receive an extremely rude male employee with a thick eastern European accent who put me on hold for nearly half an hour only to tell me that the ticket seller has the right to raise the ticket prices even if they are mid checkout. Apparently, price gouging is totally legal and acceptable on this site. I sent him a screenshot of the tickets on their site for $139.50. I asked him if it would be OK for him to shop on my site, purchase tickets for one price, and then have me hike them up $100 WHILE he is PAYING for them. He said "No, that would not be OK". Then WHY is it OK for them to do it? How did the conversation end, you ask? HE HUNG UP ON ME AFTER LAUGHING ABOUT IT TO HIS COWORKER ON THE PHONE WITH ME. THAT is StubHub! BUYER BEWARE, and always surf in incognito mode since STUBHUB is NOT above price gouging and unfair business practices, as well as EXTREMELY UNPROFESSIONAL employees. NEVER shopping with them again!

You may or may not get the tickets that you paid for, but the only thing for certain is that you will never see your money again. When we ordered tickets for a concert, Stubhub sent us a non functional link to a Ticketmaster website where we were supposed to be able to download tickets. The site was down and after trying all night to download the tickets for the concert scheduled for the next day, we were unable to download any tickets. We called Stubhub several times and they admitted that the site was down (did they know that at the time that they took our money?) regardless, they never delivered the tickets that we paid for... AND THEY REFUSED TO REFUND THE MONEY! They insisted that all sales are final and that there were no refunds, even when they were at fault. This is not a situation where the tickets were paid for, delivered and then the buyer changed their mind, this was a situation where Stubhub never even delivered what was paid for and kept our money anyway! Advertising goods or services, taking payment and then never delivering the promised goods or services is fraud.

An in store credit is not the same as a refund. With all the restrictions and expirations and the unlikelihood that we would ever find a way to use it, it is virtually worthless and certainly not the same as a refund.

The case is currently in dispute with the credit card company we used to pay for the tickets. Regardless of the outcome, it serves as a warning to you if you are considering using Stubhub. Buyer beware. They are a slimy operation and not to be trusted.

I bought a pair of tickets. The service fee was 40 bucks, but because i was buying 2 the service fee is charged per ticket. $80 before you even buy your pair of tickets...

I calmly reached out to stubhub to explain that the customer should not be paying 2 SEPARATE service fees for ONE TRANSACTION.

They fed me a line about how that goes towards making sure you get genuine tickets from the seller and bla bla bla. So for instance if you buy 4 tickets be prepared to shell out $200 just in fees!

The icing on the cake is that if you were to buy 4 tickets for instance, they will charge you 4 SEPARATE TIMES FOR SHIPPING! EVEN THOUGH IT IS COMING IN ONE ENVELOPE! These people have the audacity to charge you the cost to ship 4 tickets individually even though they are going to be shipped to you all at once and in a single envelope.

You guessed it, the pair of tickets i bought? I am getting charged for 2 separate shipping fees. They wouldnt waive one of these charges either, they said it is PART OF THEIR FEES. MEANING THEY ACKNOWLEDGED THEY ARE JUST POCKETING THE OTHER HALF OF THE SHIPPING CHARGES.

NEVER USING STUB HUB AGAIN, THEY ALSO DID NOTHING TO MAKE IT RIGHT.

My friends and I decided to pool some money towards Raptors tickets for game 5 of the Warriors/Raptors game and thought it would be cool to attend such a crazy playoff game. For anyone who understands the significance of this, it was really disheartening to hear that after midnight (Quite a while after the raptors win which led to game 5 being the potential last game for the raptors), Stubhub contacts me and says there is a security issue with my Raptors tickets on a guest account.

I open the support email immediately as I receive it and upon explaining that I had purchased the tickets with no issue etc. the "Live Assistance" provider told me that he would connect me with the trust safety team of stubhub.

However, this team responds "within 24 hours" and when I asked if my tickets were still locked and held for me (Since I purchased them and had no issues on my end or my bank's end) and he alerted me that they were re-listed into the selling pool.

It is disgusting to see that this happened only after the Raptors won game 4 and stubhub apparently had no issue with my account until the tickets tripled in value.

This was not an issue with my bank as I have done several high volume payments before and my bank/card never bounces or has problems with transactions. I had even contacted my bank after my live chat with Stubhub and they alerted me that there was no concern for fraud on their end and this was an issue with the Stubhub security team.

I am unsure if stubhub is attempting to scam clients in games where ticket prices are volatile and relist tickets for a higher price because I have literally no understanding of why they would "temporarily lock" my account and then instantly re-sell the tickets at three times the price.

I hope people see this and make better decisions before buying high-value tickets to playoff sports outings and events.

I have contacted Citizen advise to sue StubHub. They asked me to email the issue to
CMA - *******@cma.gov.uk
CMA investigate unfair trade.

My experience with StubHub: I saw ticket selling out soon and bought tickets from Stubhub paying 899 pounds for a Bronze ticket for ICC world cup 2019. Stubbub started selling the same tickets for 399 later after few months. And even the Gold tickets were cheaper than what I paid. No seat details received. They said the sale is final and no returns/refund/cancellation of the ticket regardless of any issue after the sale.

CMA is currently investigating below issues related to these type of websites. It includes the below points

1. It must be clear if there are restrictions on using a resold ticket that could result in buyers being denied access to an event;

2. People should know whom they are buying from for example if the seller is a business and/or an event organiser and can benefit from their legal rights; and customers need to be told where exactly in a venue they will be seated.

3. pressure selling whether claims made about the availability and popularity of tickets create a misleading impression or rush customers into making a buying decision;

4. Difficulties for customers in getting their money back under a website's guarantee;

5. Speculative selling where businesses advertise tickets for sale that they do not yet own and therefore may not be able to supply

6. Concerns about whether the organizers of some sporting events have sold tickets as a primary seller directly through a secondary ticket website, without making this clear to consumers.

Hope it helps people like us to protect consumer rights from these money robbers.

Had tickets returned because they were purchased for the wrong day. You would think this would not be a problem, but I was charged for the return. I spoke to support and they were rude, unhelpful and when I tried to show them the account they conveniently had it 'under maintenance'.

HIGH FEES, HIDDEN CHARGES, DISHONEST, RUDE

Join a class action and post everywhere you can to get the word out.

Google Price fixing, Hidden Fees, etc.

A well designed service run by really bad people. Please do whatever you can to get the truth out there about them

I will never use them again! I accidentally bought tickets for the wrong day and called them to see if I could cancel the order right after I hit submit. I was told no but could resale them. The lady never told me that they were going away from mobile tickets ( which is what I bought), the lady from stubhub set everything up for me to sell them. I figured I could trust them since they work for the company right... nope! Sold 2 tickets and had to pay fees on them (which I already did when I bought the damn things) and I called the company and got the fee amount back but they said I had no account set up for payment. I told them the lady who set it up put all the info in and imagine this it wasn't set up and I would have never gotten paid if I didn't call. I would check the site often and my tickets were not always listed. The day of the event I still had 6 tickets to sell and I received an email that they took my listing down. When I called that is when I found out that they no longer do mobile to mobile and were like sorry nobody told you but it takes 24-48 to list them again which is BS! I told them they screwed me out of selling 6 tickets with taking it down and ask to speak to someone higher. I get a supervisor and she said we don't guarantee that you will sell all your tickets. I told him I knew that but you are taking a day away from me from selling them because you took them down without letting me know that You were canceling mobile to mobile tickets. I asked to speak to someone higher as they were not going to do anything and they were not gonna put them back on the site and I was informed I need to write a letter and send it to California. This is a bunch of bull crap and I will never ever buy tickets from them again. This is the biggest scam I have ever dealt with in my life. I wouldn't even give them a star but I don't have that option

I wanted to buy tickets for a Los Angeles Dodgers game the day before to avoid buying them at the stadium as I usually do. Redownloaded their app to buy the tickets, after finding them, had to update my new address and card info, but the tickets were for the wrong date. There is no any to stop the transaction. Called the immediately, even though it is difficult to find their phone number on their app. Talked with their rep about what had just occurred, and was informed that there is nothing I could do about date. I explained to them about the error date, keep in mind that the game had already started and I live two hours away, even though I did attempt to stop the transaction, once checked out they will not do anything about the situation other than offer to resale them for less than half for what I bought them, remember game had already started, who was really going to buy tickets after an event starts and make to see it. Won't be using them and don't recommend anyone to them.

I purchased tickets for a concert on 03/21/2019 show cancelled on 04/04/2019 then
Rescheduled for 05/31/2020? At this point they had no knowledge of this and when I made them aware of the situation the offered to list the tickets and resale them for me and hopefully I would get the full price I paid. How does that work I just wanted my money back it's like paying for a car and the waiting for over a year to get it. They are absolutely thieves in my book and how they can get away with it is that I used their service. I would strongly advise anyone to avoid them like the disease they are and if everyone did so hopefully they would cease to exist. I don't see how a person with a conscious could ever work here. I can only hope this information helps someone avoid what I went through but if you want to give away $500 then this is the place for you.

This is the worst company in the entire world. I lost approximately $500 buying tickets that weren't listed as wheelchair accessible but could only be used by someone in a wheelchair. After they didn't help me with that and I resold the tickets (for much less, losing lots of money) they then did not pay me when my tickets sold and in fact charged me $50 more. Their client service is incompetent and avoidant, a 2 year old would be better at the job. STAY AWAY