Straight Talk WirelessReviews 465

Can't say enough good things about these folks. I have two great experiences to relate. 1: Used up all my internet time with had some talk time still availble. Wanted to purchase more time and of course you talk to someone in India with a very thick accent. I myself have a very thick hillbilly southern accent. This man was named H****N! (I have ommitted his name in case there might be any reprisal from his boss!) After some time of trying to understand one another we started poking fun at each other and were laughing. I already understood that by uploading another card for internet I would loose my leftover talk minutes. God Bless H****N! He gave me two months of internet and talk time for the price of one. Wish I could find him again lol. 2: Bought a reconditioned Proclaim which quite working two months after purchase. It came with a one year warranty. Again talked to a young women from India! Her english was better than mine. She had a hard time understanding me. She sent me a new Centura and with it came a box plus return paid shipping to send the defective one back. Can't beat that with a stick! Thumbs up and all smiles!

I have had Straight Talk for probably over a year now. I will agree that customer service can be a pain, but I have always had good coverage for a very low cost. I have never had any problems not getting my time. I have mostly had aggravation when upgrading to a different phone. Porting the number takes longer sometimes than is convenient.
I recently used their "Bring Your Own Phone" sim card program to use an ATT iPhone 3g. The sim card worked, but I did have problems resetting the APN settings. They were useless, but then, so was the place I bought the phone. I googled a bit and found an app that fixed it in no time. So far, service has been very good. When I factor how much I save and compare it to the occasional aggravation, it is definitely the best deal I have found out there. Just don't expect $150/ mo. Customer service for $45/mo...

Straight Talk is a cellphone service purchased through Wallmart.
The coverage is not bad, but the customer service is the worst I have ever encountered. All calls to customer service go to India. It took me three tries to get someone that I could understand. Even then I'm not sure she comprehended what I was saying. I called because my phone was shut off on 6/6/2011.
I purchase 1000 minutes per month and my current month ran from 5/25/2011 to 6/24/2011. I was told that I had used my 1000 minutes up and would have to purchase more minutes. My call log on the phone showed I had used only 326 minutes so I requested a copy of my calls showing how I used the 1000 minutes.
They refused to give it to me. Finally after speaking with a supervisor I was told that I would have to send them a notorized letter (cost more than 1 months service) with:
My name
My address
My home phone number
The phone number of the phone in question
The serial number of the phone
A photo copy of the back of the phone showing the serial number (this was the impossible part since the serial number was too small and showed blurry on each copy)
The date range requested
And finally the reason for requesting the call logs.

WHAT A JOKE!

Don"t use this company.