Straight Talk WirelessReviews 465

All I needed to do was update my billing info for autopay. One hour, multiple searches, chats and phone calls and surveys later, NO ONE HAS HELPED ME FIND OUT WHERE TO CHANGE THAT INFORMATION. Bet they'll waste not time in contacting when the bill's not paid!

Would never recommend or get straight talk ever again. Straight up stole my money from me when I went to cancel my service. Charged me for a month that I was not using their service and refused to provide a refund. -1 stars for service and quality, staffed by straight up thieves.

They have no support at all. You are forced to call them. All I want to do is reset my password. They sent me an email with a link that takes me to the homepage where there is no option to reset passwords. I finally break down and use the guest checkout. Right at the very end, it says ERROR and gives me a number to call. Again. I'm not even going to go into what I dealt with previously.

This is by far the worst provider i have ever encountered! I attempted to write this review on my phone and after eight minutes of waiting for this sight to finish opening i decided i had better wait till i got home! Im not sure if they dont have internet all together or its really actually that bad! I wont tell you to not get there service because its so bad that you actually should see it for yourself to get a grip on the idea of how horrible it actually is! Some could wright it off as it being there area! If this is actually true then i would say if you live in the area of the entire state of Michigan, this is not the provider for you! Ive had there service for 4 months now so i could say i gave them a solid chance! Each month it gets worse and gigs run out faster and faster! But i can understand this because sometimes it can take up to 12 minutes to load a single page! I am nine days into my fifth month and i will be changing my provider tomorrow with no regard or concern about the other 21 days ive already paid for! Some might say thats a waist of money! But i can assure you on even the worst provider you will get into more searches and sites and connect with more calls and texts in two days then you will with straight talk wireless within the entire month of service! I feel 100% completely robbed by strait talk wireless so i rate them 0! But they are number 1 on the worst list so theres that! I will add proof i have there service and submit this just as soon as the picture finishes sending to my cousin! Shouldnt take much more then 7 minutes or so since i sent it before i started writing this review! And yes im dead serious!

Called customer service because I bought this phone yesterday and I tried to activate it and the phone glitched during activation. Customer service put me through a loop of frustrating calls repeating the same things. They had no solution to the problem. They stated that they were waiting on their system to assign me a number. I waited all day 10 am to 7 pm! On the phone with these people. Calls being dropped after an hour and 30 minutes on the phone with these people! I didn't have a phone to call them so I had to drive all the way to my grandparents house to make this call. I called them earlier off the phone I had bought because I downloaded text now and used my wifi to make the call after them trying to trouble shoot it they said I was going to have to call from a working phone. Like wtf! Why do I need a working phone to even hook my phone up. Hours later I arrived to my grandma's house and loop Repeat this process of talking to the rep the manager and the tech guy no one could solve my phone not connecting. After like the 13th call I realized that they were making me repeat the same thing. The same loop. I was so pissed. And they are lucky I didn't hurt anyone. By the time I got off the phone with these people customer service at Walmart was closed and I wasted my day off to return this weak $#*! phone by talking to customer service. I'm down 271 dollars! If they don't accept the return. But I'm still 60 in the hole cause I can't get the month of activation refunded. I can't have another problem like this. I got scammed and I felt like hurting anybody and robbing someone for my financial loss. Basically I'm tired of being a nice person and getting screwed over by company's just like this. Boost mobile isn't any better. We just work and slave for our money and get taken advantage of at the end of they day wether it be taxes, working for someone who doesn't care about you, or when It comes to a company that just give a $#*! about the product that it sells to people. This world is making my heart cold.

Displeased! I bought a sim card, placed it in the phone followed directions. No service. I called several times and spoke with the worse customer service. To no avail. They took so long to attempt porting my number it was already deactivated and I lost it Do yourself a favor, RUN!

Wife decided to do the auto pay, so she didnt have to run to get a new card each month. You know it would automatically deduct the funds... well 3 months in and every time she has to call to re ok it and now this time after doing exactly that for the third time now her phone has no service.not even to straight talk. Since we decided to go with straight talk a few years back service has gone to the trash can. I already changed a few months ago, today my wife is ready to as well. Good by straight talk with the sideways service.

So, I like many other people who have gotten tired of raising phone plans costs, I bit the bullet and bought the 99 dollar A12 straight talk phone. What a joke it was slow from the start and I now realize that 23gb of space fill up quick. Okay bought I bought a memory card that doesn't help. I'm order to update apps I have to delete files to make space. I have deleted everything off this phone except essentials. Next goes my photos... DON'T buy straight talk. The Sachin are not worth the hassle...

CUSTOMER SERVICE SUCKS THE AGENTS DONT KNOW HOW TO TALK TO CUSTOMERS ARE SO RUDE AND IF YOU ARE ENROLLED IN THE LOYALTY PROGRAM TO GET POINTS WATCH OUT THEY WILL TAKE THE POINTS AND MAKE YOU TURN AROUND AND PAY FOR YOUR PLANS INSTEAD OF REDEEM YOUR POINTS. I USE TO LOVE STREAIGHT TALK AND RECOMMEND THEM TO FAMILY AND FRIENDS BUT AFTER TODAY I WILL BE LOOKING FOR ANOTHER COMPANY

I have an older straightalk phone. A friend has At&T and broke his phone. So I figured I would call for an unlock code and give him the phone. The customer service rep kept repeating the same thing, didn't understand what I was saying, and even though I've had the phone for 2-3 years. Because it's currently inactive they won't unlock it unless I pay a fee. I ask the price, 325.00 to unlock. Pay more than the phones worth to unlock a phone that I've had for years and won't ever use again. Thanks straightalk!

Hi I am using straight talk since more than a month
What I discovered that
The network will work fine with you in the zip code area where you initially registered ( they always ask you where you will stay the most when you initially register your phon)
And that's the trick!
All other areas the network will be very bad
So you may still get the internet but no txt or call
That's applied even to downtown and open main areas

When I called them about this issue they said
Sorry sir actually verison network treated their customers diffrent than Ours

So keep in your mind that paying extra 5 dollars will save you from this fake company

I bought a phone before it even shipped I called them because I had changed my mind asked him to stop shipment they said they couldn't and it's not true they can they could have called over to the warehouse and stopped the shipment but they did not they've also proceeded not to pay me until 30 days have gone by their policy states that they don't have to if you look at the attached photo you will see that the product hadn't gotten back to them a week ago they still have not returned my money I've had to literally start a claim at my bank which takes a lot of paperwork to fill out and all the photos that I have to prove that straight talk is not paying back for my phone I ordered and returned right away let's keep in mind I tried to stop before it even shipped I tried to stop at while it was in route I'm not sure if they have a policy with FedEx but FedEx said they would reroute it and never did I had to refuse to package which is not a good idea make sure next time you get a tracking number to prove that the phone is going back I was able to work it out to where I could get a photo of the return package

Been using starught talk for awhile now. Thought I would get the 6 month plan for $255.
Got 2 days in to the plan and my phone tells me I'm almost out of data... wtf? I KJUDT bought this card! I call customer service and they say "the unlimited is ONLY for talk and text." I ask for a refund, and they say "thats impossible" asked for a manager, who said the same thing. So... im being charged $45 a month to talk and text (which is the $25 plan...) and I would feasibly have to pay for their EXPENSIVE data add ons... let's say, $10 worth a day (my phone is used for work) $70 a week extra data add on, times 4 weeks... thats $280 EXTRA dollars on top of the $55. So a whopping total of $325 a month.
F**K YOU straight talk.
You just lost a customer. And I hope my review helps people to NOT pick your company.

I've tried to get wireless with multiple MVNO service providers. When I tried straighttalk, it's just as bad as the others. Straight off the bat it's giving unsatisfactory service.
I paid extra for expedited delivery. I find out they shipped the package late. All I ask is for the refund of the extra shipping payment which they did not refund. Off to a really bad start.

The service itself is pretty good. However, it takes days and endless hours on the phone being on hold and multiple transfers to another person with customer service to resolve issues.

It's funny how I could run out of 25GB of data faster than 15GB of data with Boost. I buy a 1 GB add on for $5 and it doesn't even last me 12 hrs! And this is WITH the Data Saver on my phone! I feel like they make their data speed run out faster on purpose so you have no choice but to be suckered into buying the add on! IMO Especially since their 2G network is PATHETIC. When I can unlock my phone next Feb, I'm switching back to Boost!

About a year ago i was sent a message in the mail that i would have to get a new phone as they were changing there carrier or frequency so bought a new wireless phone the one that has two antennas and for almost a year have had trouble calling out even local calls and they sent me a new chip, no difference so called them again and this makes about ten times and and was told they would send me a new unit well I got a UPS envelope in the mail and was told to send phone system back to them and they would replace it after" they got it. My Wife and myself have health problems and cannot be without a home phone and they sent in the envelope a prepaid UPS return sticker but could not tell me how long it would take to get new unit. Have a cell phone but" not calling everyone i know to tell them to call a different number or leaving it on all the time. Straight talk customer service is useless and tec support is horrible please stay away from Straight talk. DJD.

Called customer service for a reboot of my system and the lady at tech support did something to my phone and now I cant make calls. They always have problems, charge alot of money for poor service and a hotspot I cant even use. I hope they go out of business soon. I'm switching to cricket wireless. And the customer service is better with them

After several attempts to replace sim card to no avail, we were told to send the phone back for replacement. Been without a phone now for 3 weeks, no way to move the process along even though my wife has been missing calls from her doctors. Pathetic sevice.

Seems like most the complaints on here are people who have issues with billing and dont understand their data plans.

I personally love my straight talk service. They use popular wireless company's towers so you get the same reliability as others who are locked into contracts paying higher bills. I pay 45 (about 49 with taxes) a month for unlimited text and talk, and 25 gigs of data which is very hard to use up unless you are streaming all day long without wifi. I hardly ever get dropped calls or have any issues at all.