Stitch FixReviews 219

Kinda new at this but have received 3 orders so far... one order I sent all items back it was easy process, bag supplied for return already addressed and paid... easy peezy...
Just got new order and loved it all... little more pricey but we are paying for convenience...
Also when I was late returning 2nd order I just sent them email and they gave me extra days to review...
So definitely communication is key... Great service so far and love the clothing...

I started getting stitch fix about a year and a half ago. I get boxes every 3 to 6 months. The quality is great. I have consistently used the same stylist and typically love most of what they send. I can't often find things I like in stores and most of my favorite pieces i own came in a stich fix box. I would recommend to anyone to busy to shop.

I recently planned a trip to Sand Diego and always schedule a Fix to go along with my trip. The order was placed & scheduled with enough time to get it to me before my requested date; 2-3 weeks prior. When I asked about the status I was informed by Aubrey that my order would not make it on time so she took the liberty of cancelling my order. It would have been appreciated for StitchFix to expedite my order instead of cancel it. This is the 2nd time that they have dropped the ball and didn't fulfill my order request within the time that was either requested or promised. This company can't be trusted to take care of your order to get it to you on time, nor to ensure that they really look out for you as a customer. I've been a customer for the last 5 years, but not any more. I felt the burn for this one. This is a very special vacation and they have only added stress and created more things for me to do prior to my departure. I'm very disappointed. BUYER BEWARE!

After applying to be a stylist and going through the interview process, I was offered the job with Stitch Fix. I received an email saying I should here back about a start date in a few weeks. About a month and a half went by with no response from the team. I decided to reach out asking when I should hear back about my start date. They replied stating that all the positions had been filled and they were resending my offer.
I believe this company is very unprofessional to one, resend a job offer and two, not notify me they were resending the offer until I reached out. Due to this unprofessional move they lost business. How can a business offer a job to an applicant and ask them to stand by while they get back knowing the offer would be resented. Horrible and unprofessional.

I've tried Stitch Fix and Trunk Club, and let me tell you - Trunk Club is so much better in every way. The quality of Stitch Fix has gone down considerably, and you can tell the stylists just don't spend any time actually looking for items you would like. I've filled out the same amount of info on Trunk Club - so much better!

This company is such a pain to deal with:
1. They ship w/out your authorization!
2. product is no where near luxury... more like target!
3. they make returning a pain and you cannot contact them easily!
Not worth the time!

I am not a happy customer with Stitchfix, poor quality fabric and prices too high. No Natural fabric

There is no customer service number so all correspondance is through email. They charge your account the full amount even when you return the items and refuse to refund your money. I was charged 20 for the first styling and then when I returned the extremely ugly clothing in the time period that they said I was charged 197.00 and have nothing to show for it. Do not buy from this company they are rip off artist. I had to cancel my credit card because they keep your card on file forever!
Don't waste your time or money they have horrible customer service - there is none.

Stitch Fix claims to offer personal styling. You go online and complete a profile which is supposed to help the personal stylist assigned to you pick out the perfect items. I even took the time to attach a Pinterest Style Board with more ideas for her to look at. What you don't know is that these stylists have a quota they have to meet and often just default to what their computer determines for you. Their inventory of items they have is so low they can't give you what you are asking for. This info comes from the many ex-stylists who quit their styling jobs after being frustrated with their whole process. So in the meantime, you either buy items you don't want or like or give up your $20 styling fee for each box. It might not seem like a lot of money, but given the amount of people they are collecting this from it becomes a substantial amount.

I found this service to be overpriced for he quality of clothing received. None of the pieces sent fit me so I was out $20 for the styling fee. Unless you are a perfect model size who can fit most every style/brand of clothing in your size and don't want to shop on your own then this might be great. If you're like me and many others who aren't the perfect model size and may vary between sizes for different brands and don't always fit your size in different styles, then this service is too risky -- losing $20 for every fix that doesn't work out. I will not use the service again and do not recommend it for most people I know.

I've been satisfied although not ecstatic about my fixes. However, I find that after about 4-5 fixes and keeping about 15 of the items that these tend to be my go-to clothes. Yes, I've purchased a few misses ( the quality didn't hold up or I kept that 5th item I wasn't sure about) and they haven't been consistently good, however, I like that I can choose when to get a fix and their new options for buying clothes that are suggested for you directly. I just ordered 3 items that I would have had a hard time finding in my usual shopping places. My main complaint right now is that they don't show me any pants, so most of what I have from them are tops. But I am hard to fit in pants. Note that I am not patient with going out and searching for clothes. If you are, then this may not be right for you. But I find that they show things that I would not necessarily have picked out on a rack and they end up looking good on me, so I'm happy with the service. Yes, it's more expensive than doing the searching in stores myself and buying it on sale, but part of what they are selling is the service so I don't have to spend that time.

They used to send you brands that you would recognize. Problem for them was you can also easily price-check it elsewhere and realize they're charging you often double (or more) for the item. So now it's all their own branded stuff, this way you can't check and figure out you're being fleeced. This stuff is simply overpriced. I have had complete misses in my boxes, and even signed up for their Style Pass. On box 21 now, and they still get things mostly wrong. Charging me $68.50 (weird-price btw) for a t-shirt with a hoodie attached to it is just nuts. I am going to wait out my Style Pass and will not be renewing.

For a company that doesn't have to pay rent for physical locations in expensive commercial areas, the expectation was that they would be price competitive to brick & mortar. How wrong I was...

I have gotten probably 8 + boxes from stitch fix, all have been really bad. At first when I didn't keep anything, I thought I would be refunded the $20. Nope! I basically gave them sooo much money and never kept a single item.

It's frustrating, I never get what I request. I have changed "stylist" numerous times but still the styling and quality of clothes continue to be bad. I also get a box for my husband, which is perfect for him. For women's clothing, this is a bad box.

I highly recommend Nordstrom's Trunk Club, that is a top notch box. Especially since you can preview items and decide if you want your stylist to look for more items.

I would love to have written a review about my items, but the thing is I never received them. When I saw that it updated on the website that my package had been delivered i was so excited which immediately turned to disappointment. There was no package there when I got home. I immediately contact them to let them know that i did not receive the package which was on 11/22/19. They extended my date to return or pay to the 30th to give more time to get the package, which I still still never received. Now fast forward, today is 12/03/19 and i still haven't heard from anyone in regards to a replacement Fix or a refund. I have emailed and also chatted with different reps ans still not result. Maybe something will happen before Christmas or maybe even new years...

I have been using Stitch Fix for over almost two years. I have always been satisfied with the quality of the items I have purchased. Recently I purchased a pair of jeans that I felt wore out much more quickly than they should have.
Even though I was past the 30 day window for returns they responded to my email within 24 hours and are replacing the item!
No back and forth at all, no hassle just a quick response to say they were sorry that I was not satisfied and that they would be taking care of the issue immediately.
Great products, great prices, great service!
I could not be happier!