Steve MaddenReviews 243

Purchased Crimson black boots in September to wear in the winter months. Wore them to NYC and realized in the airport going back home that the boot was lifted from the sole. Contacted Customer Service to see if there was a concession or replacement available and was offered 20% discount off any new purchase. Boots were purchased in the middle of September, owned two weeks in December and are no good! Meaning they were not designed to last an entire season! Insane. Wrote reviews of boot on their website and they refuse to post. I've been a Steve Madden shoe owner since its inception in 1990. And ve never ever experienced such disappointment and dismay before! No resolution. No feedback. Now I'm stuck with black and brown boots that are worthless and unreliable! Buyer beware! $130 does not mean quality!

I ordered two pairs of shoes on the 18/12/24. I contacted their unprofessional customer service team by email on the 04/01/25 when I didn't receive the items. They admitted to me via email they had made a massive error with the order & that I will not be receiving my shoes. (honestly it's not that hard to do a job). I received another person's order which were a pair of ugly silver worth $69.00 along with that person's private details (including all details which is privacy breach). Attached at the back of that sheet where my details (label to send to my house) obviously minus my shoe order. I has been numerous email correspondence between myself & the customer service team over this last month including today 29/01/25. Within my initial email to them I told them of the errors they made & asked for a return label for the silver pair of shoes so I can return the shoes back to the the company. I have also asked for a refund of my money & they stated in several emails that I would not receive my refund of $110.00 until I send back the silver shoes worth $69.00 (so basically blackmailing me). I told them I was the one who suggested sending it back to you & have asked for the return label on 7 occasions & still not received one. I also told them they weren't even my style anyway. In total I have sent 14 emails back & forth asking for my refund & a return label. They finally sent me the return label today 29/01/25 to which I will post them tomorrow.

I have never ever in my life engaged with a more unprofessional team & I have asked on numerous occasions to have this escalated to a manager to which they continually ignored my request not only that they ignored some of my emails. I have all this documentation to prove this & I will be sending this to their head office in New York. Also, yes I have tried calling their head office (Australia) several times to which they never returned any of my calls.

I would say do not ever buy from this company because not only do they mess up the orders but they in turn blackmail you for their error & do not return your refund even though this is in breach of the Fair Trading guidelines.

I used to be a regular customer but due to the treatment I have received from them for the last month & still trying to get my money back I will never buy from them again. I honestly hope this helps someone before deciding to buy from them in Australia

The worst company in the planet. No cancellations, no way to edit orders, apparently the warehouse is located in the Moon because they never get notifications. Their system is not synchronized. They are forcing the products on costumers. This "company" is all about reaping people off and their customers service is useless. If you want to return or get a refund be ready to go to WAR

I received an email that my order shipped on October 23; I received a Canada Post tracking number and the works. After multiple inquiries, because my package was seemingly delayed in transit for weeks, it was revealed to me by customer service that the warehouse made a shipping error, and that my order was never actually shipped. Now Canada Post is on strike, they cannot ship with another courier, and I imagine I will not receive my order for another couple of weeks at minimum. A refund would have been nice, but that request got me nowhere. Customers often do not have the time for this back-and-forth; the company is taking money from folks and apparently doing as they please, offering nothing more than "sincere apologies for the inconvenience." I'm tired.

I purchased a pair of shoes from Steve Madden that did not fit correctly. I reached out to return them and they sent me a return instructions. Missed the return date by one day, and reached out just to get a simple extension and was denied. If you are ordering shoes from them online, be careful because you may not be able to return them.

A few months after buying one of Steve Madden shoes at a higher price point, the entire back part of the shoe started to come off.

Customer service just told me to get receipt, bank statement and original box before going to their store to chat with a manager.

Sharing this with as many people as I can. Stay away from this brand.

This seems to be the only way Steve madden properly responds as Thier customer service is horrendous, so this is my review of my return process with tis company. I made a purchase in April 8th. Product is too small so I contacted the company to arrange a collection. I need to arrange a collection as for some reason Steve Madden make it totally awkward for Belfast residents to make an easy return. This process cannot be done as usual online as we don't have any dpd drop off points so you always need to contact Steve madden to arrange to have the product picked up.
I have sent several emails explaining this but I get the same stupid response. Please go online and fill out the returns form and print out the label. Of course if it was this simple I would do it. Each time I put in my postcode it tells me it's not recognised. Yes I've tried the suggested address but again it won't work as we don't have a DPD drop off. I have reached out via Facebook.
They haven't even read these messages. Steve Madden I need to have this order collected
STEVGB*******
If you could kindly reply back to my emails without the same garbage I've been getting so that the return doesn't pass.
Please don't respond back with you can fill out the form on line or please don't come back with we can't find any orders you've purchased as I've been through this before with your Company

Hubby treated me to a pair of trainers as a gift as he knows I love them, but just over 3 months in they are falling apart! Sole is coming away and have only worn them a few times as not to ruin them!, took them back to the shop but won't do anything as we don't have the receipt!

After buying COURTNIE Black Leather I noticed that they are incredibly uncomfortable. I am unable to wear the shoes which is disappointing given the investment I made in purchasing them.
Additionally, upon closer inspection, I discovered a defect in the heel of one of the shoes. This defect not only affects the aesthetic appeal of the shoe but also raises concerns about its quality and durability.

I had been a loyal customer of this brand for the past 8 yrs. But every time I order online I get the display or the returns heels or boots😳😡 it seems like they don't care because you bought them online and not at the store…. I order a pair of boots and what do I get! The floor sample again I took pictures of the box as soon as I opened it 😣 I'm really upset! This is not the first time I have never complained but enough is enough! They should check the merchandise before it leaves the warehouse or the store. I will never going to get anything from this brand again. And don't try to contact them because their time is ET.

Bought a pair of show which came apart after 3 days. Tried to contact them via their chat line and email and as response they sent me a bunch of promotional emails.

I used to be a loyal Steve Madden customer. In recent years the quality has gone down tremendously. Reading many of the other reviews. I doubt I'll get any satisfaction; possibly not even a reply I am including photos of the two pairs of boots that are no longer wearable

It was my first and las time buying from Steve Madden. The service is so pathetic. I have been waiting for them to pick up the shoes that I want to return but they don't even respond to the phone calls and emails. I expected a very excellent service because of the brand name

You CANNOT get them on. Your heel will NOT fit in them. There is a loop at the back to help you but there is no muscle power on earth that is stron enough to pull them on. The ankle opening has no give. Terrible design. I was able to get them on one time. It took me 30 minutes. I was so hot and pissed,I canceled my whole day. These are a joke. And they are my size, so it's not my fault. Awful!

I have always had really good luck with steve madden shoes. Heels in particular. They run a little small so order one 1/2 size up. I only buy their shoes that are real leather. Steve madden makes many different lines with different standards of quality in my opinion. Recently I received a pair I was not happy with. They were marked final sale. I called steve madden and they graciously allowed me a return and refund. Steve madden's best shoes and styles can be found at nordstrom, where I shop often. I probably won't buy directly from steve madden again because of their final sale return policy. At least at a major retailer I can get them shipped and returned for free if necessary. I recently went to a steve madden outlet store and was shocked. The quality was not at all what I was used to. I'm sticking with the selection at nordstrom. Just bought four pair and love them!

I bought my shoes on Black Friday, I pre-ordered them in-store. I never received an order number for the shoes and contacted customer service (who thought I was lying) until I got a representative to tell me to contact the store.

After contacting the store, they reordered the shoes for me. Great? No.

It is now near the end of December. Even though I have an order number with tracking information, the shoes are still missing.

Contacting customer service is no help. As they give me the same lines of "we don't know." The tracking info states the shoes have never left the warehouse. It's been like this for over 2 weeks!

I ordered shoes. I paid in full. I deserve what I bought. Steve Madden is stealing.

I don't need an "sorry for the experience rebuttal…" that most comment tend to get. I just want my shoes.

It's my first time buying online. I'm so disappointed in the courier. I was waiting for my delivery since last week I only get it today.Your courier service is very poor.

This is my third time buying something online. I'm very disappointed in the courier service they used this time around. I have been waiting for my parcel since last week Tuesday. RAM is not delivering.