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Stately Reviews Summary
Stately has a rating of 3.4 stars from 673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.
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I suspended my June delivery and received confirmation it was suspended. I then received an order…with wrong sized items despite the profile not changing. I suspended my July delivery and received confirmation it was suspended. I then received an order confirmation. I have received almost exact items multiple times (including shoes, belts and shirts). I have requested repeatedly NO SWEATERS yet I received in the winter. You have lost my $300 / month.
Very good. Looking for more options on business attire such as blazers, slacks, men's suits.
Thanks so much for your feedback Chris! We went ahead and added notes to your style profile about your special request. Your stylist will try their best to send you items based on your feedback and we appreciate you as a member!
I really enjoyed my membership with Stately. The clothes are good quality and I love getting new stuff every month. I have a better style now that I use stately!
Awesome to hear Andy! We love sending you Christmas gifts all year long! We will be sure to share the kudos with your stylist and we appreciate you as a member.
Shipment was lost at UPS. During several text and emails, I could not convince anyone to just send another shipment. Finally they did.
Thanks for your feedback James! We are so sorry about this and once UPS scans the package we do not have any control over the package. We are so sorry it was lost and we did our best to let you know about the process as best we could. We ultimately let you know that we are happy to send a replacement to you we just needed to receive confirmation from UPS. We appreciate you as a member and if you have any other questions please let us know!
My latest Stately box, like all boxes, arrived earlier than anticipated with an excellent selection and everything that fits well and looks well. I couldn't be happier!
Thanks for the feedback Joe! We are so happy you liked the items in your boxes so far and that your stylist was able to push you out of your comfort zone. We will be sure to share this feedback with our team and we appreciate you as a member!
Stately is a great service and it offers me a lot of variety, especially with fashionable casual clothes. I receive items that I would not normally buy for myself and that has been great. The only drawback is that I receive several of the same auxiliary items, such as watches. The watches are great but I don't need 5 of the same style.
Other than that, all is pretty good.
Thanks so much for your feedback Cedric! We try our best to send a variety and we would be happy to opt you out of items so you don't receive similar items. A member of our team will reach out to you soon so we can help!
I like the clothes but just wish the clothing brands were more diversified. Additionally, they send things that are unreturnable which can be frustrating especially if the don't fit.
We are so sorry about this Daniel and we are happy to make things right for exchange items. A member from our team will reach out to you within the next 24 hours. We also would love to hear what brands you would like us to partner with so we can try to include those brands in our boxes in the future!
I for the most part liked it, but it always felt like you were dumping out of season clothes on your subscribers. And you would send me things that I specifically asked to not get. I had the top level and so I just decided to cancel. Too much money to have the wrong colors and sizes and clothes I couldn't wear for six months until the weather changed.
We are so sorry about this Chris! We make sure to send premium menswear brands and in season items to our members, so we hate to hear this was not the case for you. We want to see if there is anything we can do to make this right so a member of our team will be reaching out within the next 24-48 hours.
We are so sorry about this John and we take member feedback very seriously here so we can improve our service! Our member services team will be reaching out shortly and we are happy to still have you as a member with us.
This is a great service. They send me clothes to my style, sizes, and colors. Love it
Yayyy! We are so happy you loved the items you were sent. We appreciate members like you who love our service as much as we do!
I have been trying to contact you on the web site with no success, my pant size changed and I keep getting the same old size and to return an item is a night mare
The last 3 pants I received are big and baggy
I did change my pants size on the web site
But I keep getting the old sized
Please help
We are so sorry to hear this Basil. We pride ourselves on making sure we listen to member feedback, as well as being available as much as we can for our members. A member of our team will be reaching out shortly so we can make this right!
The only thing I want to add is I changed my shoe size to 10 but they keep sending me 10.5
Thanks for the feedback Christopher! We went ahead and made a note for you to make sure to send the correct shoe sizes. Sometimes if shoes run small we will size you a half size up, but if we do we will make sure to notate this for you.
Sometimes the selection is nice, and sometimes the selection isn't. Quality isn't that great as clothing wears out extremely fast.
We are so sorry some of the brands missed the mark! Our member services team will be reaching out to you within the next 24-48 hours to get some feedback about the brands we work with and the quality you mentioned.
Convenient, professionally curated style created just for me! I have been a member for just over a year now and have no regrets! As an HR professional, appearance is important and Stately's stylists keep me looking my best!
Glad we made this easy for you John! Professional and stylish can go hand in hand with the brands and items we send our members like you!
The boxes are getting better and better due to my stylist listening to my requests. I'm in my 50's but look like I'm in my 30's so I sent a picture of myself with an outfit and the stylist took it from there and I've been very comfortable ever since. Thank you Stately for keeping me in the style game.
Awesome to hear Eric! We want to make sure you look amazing at any age with the items we send in your boxes!
I have liked and wear every item I have received
I have gotten many compliments when I wear the items I receive.
Thanks for the love Chauncey! We are so happy to have members like you who love the items we send.
No matter what you guys take no action! I sent emails explaining of my dissatisfaction. I get the same stuff over and over! And nothing changes!
We are so sorry to hear this David! Our goal is to make sure our members love what is being sent to them and we hate to hear we missed the mark. Our member services team will be reaching out to you within the next 24-48 hours so we can see what we can do to make things right!
I'm enjoying the curated boxes that come monthly, except for the socks! I don't wear socks, and even put it on my profile "No Socks!" They're wild to begin with, but they keep showing up in my boxes. Otherwise, I do enjoy what I've received so far.
Thanks for your feedback Grady! We added that note to your style profile for you and we are so happy you loved the items we sent, with the exception of the sock fiasco. We just wanted you to be the best dressed from head to toe!
It is always a pleasure receiving a box from stately, the outfits never disappoint, always looking forward for my next box, never had an issue with my delivery
Thanks Cecil! So glad we were able to get you out of the mall and send items from top menswear brands straight to your door!
First, I like paying and keeping what I get. For the most part I have liked the product and most have fit well. My biggest issue is I live in a warm climate state and in both June and July I received boxes with long sleeves and long pants. Obviously in a warm climate these are not appropriate in summer. I have now left two comments and still receive them. The clothes I have kept I am very happy with.
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time ...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry to hear this Christopher! We do try our best to send members the correct items and our member services team is chatting with you to see how we can make this right for you. We appreciate you as a member and will make sure you are taken care of!