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Stately Reviews Summary
Stately has a rating of 3.4 stars from 673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.
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I have tried to work with you guys and even told you that if you don't get it right that I would move to another company. I stopped for a while because I continued to get a watch and a belt and a man can only have so many of those. I have provided my sizes and the shirts are always so big because you switch brands, etc. I spoke with support about 10 days ago and they scheduled a call and no one called me on the time agreed.
So yes, I cannot continue to do this.
I like the service and the cloths.The part I don't like is I find it difficult to understand the emails.i get them and it seems they are more for new clients than people who already have a plan.Everytime I try to navigate thru it it toy's to sign me up for a plan when I already am a member.
We are so sorry about this! You can unsubscribe from our marketing emails, but instead of not getting these bonuses we have added a special something to your next box for being an awesome member.
I am very pleased with what clothing styles I have received!
Thanks for the kind words about our service and styles we send Mitchell! We are so happy to have you as a member and will continue to do our best to send you some stylish items!
I was a Stately subscriber 3-4 years ago and didn't love the clothes or the fit and canceled my membership. I have not just liked but loved everything in every box since joining again.
We are so happy you gave us another try Patrick! We aim to please and we are happy we have been sending items you love. We will be sure to share this with our team so we can keep sending you amazing items!
It seems that whoever picks my clothes does not take under consideration my notes.
I'm very clear when I state that I wear slim fit clothes and I still get baggy clothing.
We are so sorry about this Jose! We do see the notes on your account mentioning you would like to receive slim fitting items. Our member services team will be reaching out to you shortly for more feedback to turn this around for you!
I wish you can stick with the same stylist. I enjoyed my first 3 boxes so much. The 4th was lackluster except for my request of the suit. I asked for no floral patterns and got multiple items with them.
We are happy to request a specific stylist curates your boxes! Our member services team can notate this for you and we have added these notes for you. If you have any other feedback from us please let us know and we are happy to help!
My work demands I have a certain look but my schedule doesn't allow me to have the time to create a wardrobe. Stately has sent me 4 boxes. I have sent nothing back. They have given me the chance to wear many things I would have never considered otherwise.
Clothing and style is the last thing you should worry about if you are a Stately member! We want to do that part for you so you can focus on all the other things in life Kenn. We will be sure to pass along the feedback to your stylist so we can keep sending you quality boxes!
Good service. The turn around time for approving returns could probably shorten. I expect it's a manual process that could be automated. The items and sizes are usually very good but sometimes things don't fit. I recognize that I am notoriously difficult to size as I'm between sizes and my feet are two different sizes. I appreciate the good customer support and I enjoy the customized approach. Box presentation is a chef's kiss.
We love to hear this John! We are happy to hear all the feedback from our members about how we can improve our service as a whole. We did just update our exchange process to make things more automated so we can get you your replacements while your exchange is on the way to us! We think its so awesome and if you would like to provide more feedback to us please do, we love to hear from our members!
Thanks for the kind words Amy! We are so happy you found a place for your husband and son so you can shop for both of them. We are happy to have them both as a member and will be sure to share this awesome feedback with our team!
I was for sure skeptical prior to my first purchase. That being said... I have since made 5 different orders from the Regal plan!
For me, if I had to pick my own clothes I would always get the same type of clothes... using this service it forces to to get clothes that I wouldn't normally buy for myself. However, the stylists have yet to disappoint... before using this service I never got comments about my style... now I always have people mention my clothes! If you look good you feel good and it's so true!
I've never used another service other than Stanley but why would I need another when I was fortunate enough to find this one? The loyalty program they have is cool and they do lots of promo codes that allow you to get extra stuff.
The last note I would touch on is just the Quality of the clothes! You can customize the look you get from professional to casual! I love having access to stylists who know exactly what the current clothing fads are and makes me look what I'm doing!
Thanks for loving our service as much as we do Max! We are so happy you loved the items you received from the quality to the items your stylist picked. We are so happy to have you as a member and looking forward to sending more awesome boxes your way.
Its been nice no complaints it needs to change more with the seasons i'm in cleveland ohio where we have 4 seasons
We love to hear this and we want to make sure we send you items for every season! We will share this feedback with our styling team so we can send you stylish clothes all year long.
I'm just over the moon about this company and it's customer service! I've been a member for 4 months now and have LOVED every piece of clothing I've received! My last order was damaged and wet upon arrival (usps). I let the company know and within minutes they were handling it! They set the standard for Customer service! I will tell everyone and anyone to subscribe! I LOVE THIS COMPANY!
Thanks for the kind words Jamie! We will be sure to share the kudos with your stylist and our member services team. We love members who love our service as much as we do!
I enjoy getting the boxes, it's always a nice moment when I get to switch up my style with something new!
We love sending you boxes Justin! We make sure you look professional for any and every occasion. We are so happy you are a member here with us!
Not a fan of summer sweaters and shoes look all the same
We are so sorry you were sent heavier items in the summer months. We will be sure to address this with our styling team so we can make sure this doesn't happen in the future for you or any other member. We appreciate you being a member with us and really appreciate your feedback!
Got stuck with items i did not want and was not able to return due to the poor customer service support. Have cancelled two accounts due to this issue
We are so sorry you had a less than stellar experience with us Craig. We hate to hear this and we do see that you did reach out to us via live chat. We were able to assist with your concern and resolve it for you as well. We will be reaching out to you within the next 24-48 hours to see if there is anything else you need assistance with. We also wanted to thank you for still being a member with Stately!
I'm a 35 waist and I haven't been given a pair of pants that actually fit. Also, some of the shirts, polos and t shirts shrink after a few washes. I do like the styles that have been chosen for me, I just wish they fit better.
So sorry to hear the sizing wasn't the best George! We will be sure to share this feedback with our brand partners since we do not carry a 35" waist for the pants and shorts our brand partners allow us to order. We will be sure to try to expand our sizing in the future so we can make sure to accommodate more sizes.
This was a great Stately box! The selections all fit well and coordinate nicely. I truly think the box designers really "get it" when it comes to my style and needs. And the service seems to get better and better. Exchanges, option to pre-select, and bonus items. This service is a great value!
Thanks Dan! We will be sure to share this feedback with your stylist and we are so glad you are enjoying the options we are sending you. Thanks so much for being a Stately member!
I would order from Stately ever month of the year if I had a closet big enough! Great product and outstanding service!
We would build you a bigger closet if we could Dan! We are so happy to have members like you who love our service. Keep rocking the styles we send you!
The experience is always easy to manage. Every time it was ready to reorder
We are so happy you enjoyed the quality Bernard! We work with the top menswear brands in the industry to try to put boxes together for all our members at any budget. Thanks for being a Stately member!
Tried Stately and never looked back. The clothing picked is great and I always get compliments. Would recommend to anyone looking to upgrade their wardrobe.
That's what we love to hear Erica! We will be sure to pass along the kind words to your stylist so we keep sending you amazing items in your boxes! Thanks for being a Stately member.
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time ...
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We are so sorry about this Dwayne! It looks like we did give you a call at your scheduled time but would love to chat more about this so we can turn this around for you. A member of our member services team will be reaching out to you within the next 24-48 hours to help!