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Stately Reviews Summary
Stately has a rating of 3.4 stars from 673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.
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This is the first time in my adult life I am excited about clothes. Opening my Stately curated box is like Christmas morning as a kid. The best part is that I recieved compliments on my outfits regularly, and that has never happened in the past.
I am generally happy with the service but feel like the experience could be more curated and the quality of the gear could be a bit higher.
We are glad you are happy with our service Christopher! Our member services team will reach out within the next 24 hours to get more feedback from you so we can help.
I don't really like shopping and desperately needed some new business casual clothes for work and casual clothes for the weekend. I am also a bit challenged in the fashion department. Stately is just awesome to work with! They honestly exceeded my expectations. I felt like my stylist just nailed it with every box and always took my feedback into consideration. I've also never received so many compliments on my wardrobe (especially from my wife!). Occasionally I would get something that didn't quite a fit and exchanges were prompt and super easy. I plan to keep using Stately into the foreseeable future and look forward to every box!
Thanks for loving out service as much as we do! We are so glad you are a fan of the items we send you and we will continue to send you awesome items in future boxes. Thanks for being an amazing member!
Stately has been giving me new ideas for my wardrobe. I've received 3 boxes so far. I've had to send several items back, but we're still getting my sizes and style dialed in. Customer service is good, as long as you don't mind waiting for an email reply. There is no customer service phone number.
We are happy that you find our service helpful! We are glad the items we have sent you you are enjoying. Our member services team is easily reachable via live chat during business hours, email and phone. We do have a customer service phone number as well! We appreciate you as a member!
Nice clothes and not a bad price for what you send. Some items are not of style preferred. Will try another couple of shipments and see what that brings
You have a great person in your life that recommended our service to you Eric! Thanks for being a member with us and we are happy you enjoy the items we send to you.
Thanks for liking our service Bryan! We appreciate members like you and we are happy you enjoy the items we have sent to you. Thanks for being an amazing member!
I liked one polo shirt thar was sent in my last box. It was nice quality however there were 2 other shirts and a pair of shorts that I may never actually wear. I've only liked 1 item in each box that I've received.
We are so sorry about this Cory! Our member services team will reach out to you so we can help exchange items you were not a fan of and we will make sure to get this right.
Hi team. Great experience, but can you please update my profile to not send stretchy jeans? I really don't like them after about 10min. Thanks.
So happy you have been enjoying our service Lon! We have added that note for you about the stretchy jeans and if you would like us to add any other notes please let us know so we can help out.
I've asked you not to send me anything beige or khaki? Like khaki pants...and you did. Again. I'm about to cancel my subscription. Are you listening now?
We are so sorry about this and we have added an extra note to your account to make sure we are listening to your preferences. We will be sure to share this with our styling team so we can make sure this is reflected in what we send you. Our member services team will go ahead and reach out to you within the next 24 hours so we can make this right!
Thanks for the great feedback Rick! We are so happy you are feeling confident in what we send you and your friends are loving them too. Thanks for being an awesome member and loving our service as much as we do!
I started the subscription to build up my clothing needs. However, I would like to focus more on dress shoes, paints, and shirts in the future. The summer attire has been very good but I need clothing to were to work in the future.
We are happy to hear our service has helped build up your wardrobe Shawn! We have notated for you that you would like more business attire and your stylist will try to send you more items in line with your preferences. We appreciate you as a member and our member services can update your style preferences at any time for you!
So I talked to a rep via email and they said my order was shipped. Bobbie Gave me a tracking order and I plug it in the ups website. Turns out the order was cancelled.
What are you guys going to do about that?
We are so sorry about this Amado! Our member services team did send you updated tracking information and will send you another update right now for your package. We are always here to help if you have questions via chat, phone or email! Thanks for continuing to be a member with us we appreciate you!
For the most part, the product has been good and the sizing decent. I have always struggled with shirt sizes between L and XL depending on the brand and style. This has resulted in the need to exchange items. The bad part is certain items are not exchangeable leaving me with shirts I can't wear.
I also find the web site to be less than user friendly. It is challenging to find your way around to make changes or even know what is shipping. It states that I should be able to update boxes/preferences, but it is a bit kludgy.
Thanks for your feedback Kevin! We appreciate all constructive feedback from members so we can improve our service and overall customer experience for our members. If you ever find yourself with items you are not a fan of please feel free to reach out to our member services team so we can make this right! We appreciate you as a member!
Excellent customer service and rapid response from: Alexis.
Thanks for the kind words Robert! We are so happy you love our service so far and Alexis was able to help you out. Thanks for being an awesome member!
In my last box I received 5 items. I was not happy with 4 of them. The return policy is very tedious. Since 5 days had already passed since I received the box when I was out of town I decided to just keep it and cancel my service.
We are so sorry about this Naeem! We would hate for you to keep items you are not a fan of. Our member services team will reach out to you within the next 24 hours so we can help assist with an exchange for you and try to turn your experience around!
I replaced my outdated, loose-fitting, and un-coordinated clothes box by box. The value that I received in both clothing and time saved has been amazing.
We are so happy you love our service Steven! We appreciate you as a member and we are so happy you love our service as much as we do. We will be sure to keep it up so we can send more awesome items.
I like the selection but have only been able to fit about half of the items. I'm 6'1 about 300 lb. if i cancel after my next box then theis is why.
We are so sorry Bobby! We are happy to help to see what we can do about the sizing and see if we can make this right. Our member services team will go ahead and reach out within the next 24 hours so we can help!
We are so sorry to hear this Chad! Typical fulfillment time is 5-10 business days which does not include weekends or holidays. Our member services team will reach out to you to provide an update on your order!
Kind of annoying that I'm charged almost two weeks before I get any product. I also use Stitch Fix and they don't charge me until after a week of receiving
We are so sorry about this! It typically does take 5-10 business days for your boxes to ship since we do wait for the items to arrive that we order for boxes from our brand partners. Unlike other services, we just charge a one time monthly fee and no other styling fees or mark ups on the clothes we send. We are happy you like the products and are still a member with Stately!
We are so sorry about this Luis! We have a member of our team reaching out to you within the next 24 hours so we can see what we can do to improve the selections in your boxes moving forward. We appreciate you being a member with us and would love the opportunity to make it up to you!
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time ...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Awesome to hear Troy! We are so happy we were able to elevate your wardrobe and get you excited about clothes. We want it to be Christmas all year long and we are happy to have you as a member with us.