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Stately Reviews Summary
Stately has a rating of 3.4 stars from 673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.
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This last order procured by a stylist is a disaster, it looks like stately has concentrated on their weekly social media "looks" and decided to just throw a bunch of pieces that don't even work together into a box and ship it out. I literally am keeping only one shirt and sending everything else back, pants, shoes, polo...very disappointed after 4 other boxes, this could be my last. It literally feels like a bunch of surplus pieces thrown into a box.
Recurious and responsive customer support. Saves me a ton of time and avoiding shopping and finding the size of clothes that fit me.
Thanks for the love for our member services team! They do try their best to make things as easy and quick as possible for our members. Thanks for being a Stately member, we appreciate you!
I know for sure that I will be paying quite a lot more at a mall for the total amount of new clothes I got. $157 seemed like a lot but all things considered, it's really a good deal. There are usually one or two pieces that doesn't click but even not counting those pieces, I think it's still a deal. I save so much time trying to find the right clothes for me. It's like I'm outsourcing the styling task to Stately. I'm more than happy not having to spend time or extra brain power on this task.
We are happy you see the value in our service instead of shopping in the mall. You are saving time and money on the items you would normally purchase separately. We are so glad you are a member and we appreciate you as a Stately member!
First, I asked for blazer/sports coat - didnt get it. First I was told you dont have them but you sell them seperately so are you misinformed or was I lied to? Second, I asked for pants, didnt receive pants. Why was I ignored? 3) you gave me shorts that almost perfectly match other shorts you've given me in the past. This was lazy work. 4) most egrigous - you gave me a T-shirt! Why would I want a T-shirt? I dont buy your boxes to get T-shirts!
We are so sorry to hear this is the experience you had with our service! We want to make sure your preferences are followed sizing and style wise and we are so sorry we missed the mark. We are glad you reached out to our member services team so we can share this feedback with our styling team. We are happy to help in any way if you would like to share any additional feedback with us!
My stylist, Balen, reads my messages and tailors my outfits to my needs! I'm very impressed! Thank you!
Thanks for the kudos Craig! We will be sure to pass this along to your stylist and all of the styling team. We appreciate you as a member and we are happy you love our service!
Is it possible to see the box before shipping? There is usually at least one item I may want to switch.
We are so happy you love our service Michael! We do not offer previews at the moment, but we do offer a Shop your look option where you can select the exact items in your box. Log into your Stately Dashboard and take advantage of this for your next order!
Loving the clothes that have been selected by my stylist. My only complaint is every month when my package renew occurs is I get asked if I want to speak with stylist prior to next box I email the concierge to say no. And this isn't done. Several days go by then I get an email saying since we haven't heard from you we will now begin to build you box. This causes delays in getting my boxes
Thanks for being a member with us Jason! We send this email to make sure to double check if you would like to connect with your stylist since you are a Presidential member. That is one of the major perks with being a Presidential member. Feel free to reach out to our member services team via email, chat or phone to opt out of calls so we can get your box going!
I do mostly like the clothes that have been sent so far but at the same time would also like to see outfits that resemble the ones in your advertising pictures.
Thanks for the feedback Michael! We are so glad you are liking our service so far. We have made some changes and we do offer members to shop your look, which essentially allows members to pick the exact items in their box. Be sure to log into your Stately account to see if a look is available to be selected for your next order!
The items chosen for my summer look were excellent! I'm very pleased with what I received and can't wait to wear them more!
We are so happy the items you received were amazing Dustin! So glad we sent you some awesome looks for summer.
Good price and quality of clothes. It makes clothes easy to choose
Our quality and price aim to stay affordable for most budgets! We are happy to hear you love the price point and the items we send Stephen. Thanks for being an awesome member!
This was the best box yet. I loved how all the the clothes fit perfectly on me. The variety in the box was spot on as well
Thanks so much for your review Roberto! We appreciate you as a member and we are so happy you love our service as much as we do.
Very happy with the clothes chosen so far. Response is timely and changes are made easily. Clothes are well made and fabrics quite good. Accessories I'd have to say leave a little bit to be desired. Cheap sunglasses and watches specifically. PX brand really needs to go. Why pair nice clothes with less than desirable watches, or sunglasses?
Thanks for the kind words Jon! We are happy you love everything about our service to our customer service to the items we sent you. Thanks for being an awesome member!
It seems like I am getting the same stuff over and over but in different colors. I also only get a variation of about 3 brands.
Thanks for being a member with us Steve! Member feedback is super important to us and our member services team will be reaching out to you to get more information. This will help us improve the brand we partner with and the amazing items we send to you.
We are so happy you love the boxes Don! We can't wait to keep sending you some more stylish looks!
Order S******* was placed on July 15, charged to my account and it is still showing unfufilled and not shipped. I AM VERY DISSATISFIED.
We are so sorry you are disappointed with the shipping time. We do see your order has been shipped and our member services team has reached out to you to share an update with you. We appreciate you still being a member with us!
I have been thoroughly impressed with both the style and quality of the items I have been provided. I definitely am getting looks from the wife as she too is enjoying them as well.
We are so happy you love our service and are impressed with the items you are sent. We are glad we are sending you items you are a fan of and thanks so much for being an amazing member!
I will give it one more box and if it's not good I'm done
We are so sorry you were not a fan of the items you received. We will be sure to share this feedback with our team so we can improve our service. Our member services team will be reaching out to you within the next 24 hours to get some feedback and see if there is anything we can do to make this right for you!
It's great to find somebody who caters to men's needs for a change. There are plenty of services out there for ladies, but few exist for the man. We wanna look good too. As a manager at a senior living community, I don't have a lot of time to put towards curating a professional wardrobe, and then going around and actually purchasing the pieces. It's nice to have somebody who can do that for me, and know that everything that comes out of the box is gonna work together in unison giving me multiple options.
Thanks so much for the kind words Morgan! We are so happy you are thrilled with our service and happy to have you dressing sharp. We will be sure to share this feedback with our teams and glad to have you as a member with us!
We are so sorry you were underwhelmed with your box Eric. We don't want you holding onto items that don't work for you. We went ahead and sent a note to our member services team to reach out to you so we can get an exchange going for you!
I exchanged shoes for a different size. It was approved but you sent me a different shoe, which I don't like.
Hi Billy! Thanks for the feedback. Once an exchange is submitted we are not able to guarantee the exact same item will be sent back in return. This is based on the inventory and the sizing that is availability and your stylist will try their best to send you the item you requested. Our member services team reached out to you so we can help exchange the shoes you were not a fan of!
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time ...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry about this Paul! We hate to hear you enjoyed boxes prior but this last one missed the mark. We would love to chat and our member services team will reach out to you within the next 24 hours so we can see what we can do to make this right. We appreciate you as a member and we are glad you are still on board with us!