State Line TackReviews 126

Don't walk, RUN away from these fools. Literally everything they sell will take 2-3months to reach you. You might receive the item but they will SEND A COLLECTION NOTICE TO YOUR HOUSE TOO.

They will say that your payment didn't go through. If you used paypal it's pretty likely it didn't go through because they take so long to ship anything and they never mark the transaction complete. HORRIBLE MERCHANTS. What else can I say. They employ some 24/7 chat agents who can do literally nothing for you because of their policies. JESSICA IS RUDE AF.

First, do the math on the advertised discount in your cart... you may find you're not really getting "25% off" the list price. Second, check the shipping rate before and after you apply a discount... once I applied the discount, the shipping cost went up several dollars!

I purchased a sheet on the 27th and shipped it 2nd day air with a 29th delivery. Not only did it not arrive as promised it was going to take 6 days to receive! When questioned about the overcharge CS indicated maybe they could take a little off the $26 shipping. I returned the sheet not interested in companies that aren't reliable. I may lose more on shipping returning it but they just lost a good customer.

I was afraid to buy from State Line Tack, because of all the negative reviews on this thread. But, the price was phenomenal, with zero other stores even close. So, I decided to "chance it"... Then, during the check-out process; I saw that State Line Tack has "Amazon Pay". Voila! No risk! So, I bought the Boots on December 26,2022. Today, December 30th, they arrived. WOW! That is faster than just about anyone else I have ever bought from. I do not understand the negative reviews based on my experience! The Ropers are Top Quality... Thanks State Line Tack, you are too!

State Line Tack New Order Confirmation - Order #W500****

I ordered a pair of boots and was supposed to get 100.00 off my next order. I clicked the link to take the survey to which would enable me to get 100.00 off. The link did not work and I did not get the 100.00 off for my next order that I am was promised. There is no way to cancel my in order online either.

I bought a girth last week, it was supposed to be 40 inches but after unpacking I measured and it was only 37.5 inches. I send an email requesting a return, they wanted pictures. Ok, I send the pictures today and called to confirm. The customer rep. Talked down to me the whole time the issue was that I needed to send the picture to a different email which no-one told me about. Now they need to contact the manufacturer to get the return authorized etc. so I won't get a return number. NONE of this is on their website, which I brought up along with their regular 30 day return policy and "satisfaction guarantee"... The rep got so mad at me and so painfully entitled and brought up that they are a drop shipper just like amazon (The f*** do I care?). I told her when I need to return something amazon sends me a label no questions asked.
Conclusion: I probably got scammed for 70$, can't ride my horse. Customer service rude as f***, products suck!

I had my eye on an item at Stateline, but it was out of stock. I received an email saying that the item was back in stock, so I placed my order. When I checked the status- lo and behold, the item was backordered. At the same time, the item was listed as "in stock- ships 1-2 days" on the website, but at a higher price. They never reached out to me about this, so if I hadn't checked into it I would have just been waiting around for my item. I cancelled my entire order and I will never attempt to buy anything from them again. Additionally, their 'discounts' are a sham... by the time they tack on outrageous shipping costs and all of their fees. You're no better off. Steer clear of Stateline Tack.

I ordered an item that I needed, even willingly added overnight shipping. No where did the website inform me nor was I ever notified by email that they did not have the item or was on backorder. The first call was on the 2nd business day of which I was told that they had it in their warehouse and should be shipped that day or the next. I received an order status update via email saying it was going to arrive after 5 business days, including the weekend was really more than a week since the order was placed. I called again to reiterate that I paid for overnight shipping so why wait another weekend as I had assumed it was a mistake. My second call revealed that they didn't get the shipping wrong, but that they did not have the item in their inventory that contributed to the delay. They were going to ship out on Friday which overnights it to Monday. That puts me more than a week from when I placed the order, when I needed it sooner. I ended up canceling the order and going with a different place that would actually ship it sooner.

Their coupon/discount system is a scam! So sad that old standby is so poorly managed that it must resort to these tactics. Buyer beware!

I had some difficulty getting my order to go through. I contacted the customer service department, they gave me a number to call to check on the status. After multiple calls, I managed to figure out the problem on my own. The next day I received an email from the customer service manager stating that I am not to contact the pharmacy and that they do not tolerate my behavior. Still no update on the order status… They told me that they were not Amazon and it could take up to 6 business days to fill the order. I went through a lot of hassle just to place the order. I strongly recommend using a different supplier for all of the products they sell. Unless of coarse you like being treated poorly.

I ordered a leather lead that said was in stock. Come to find out it was backordered with no date. I emailed them that nowhere on the website did it say it was backordered/out of stock, otherwise I would not have ordered it. Just got "canned" answers with no solutions.

I finally asked for a refund and magically it is now in stock and supposedly being shipped.

Communication is severely lacking with this company and I will NEVER order from them again. NEVER!

I have had a horrible experience dealing with State Line tack. What they show on the website for sale is not what what they send you for the Rapid Groom vacuum. Furthermore I have waited the 10+ business days and they will not refund my over $500 purchase. They also have proof of delivery they received it. Everytime I call they tell me they will get back to me and don't. If you want the vaccum and good service buy it from Big D's.

Ordered new tall boots, returned back on 2/7/22 as they didn't fit. In correct box with RA on label. They received back on 2/11/22. No refund as of 3/15/22. Was told issued refund on 3/3/22, still not in my bank account.

Ordered a pair of riding boots from them since the zippers broke on my old pair. I paid extra for one day shipping. Never got a confirmation email so finally after a week of still not having the boots, I called. They couldn't tell me anything since I didn't have an order number. I emailed. They emailed back the next day saying my order hadn't shipped or processed yet (money had already been taken from my account) so I asked if I could cancel the order since I needed them soon as there's no tack stores in my area. They said there were no guarantees but they would send a cancellation request. A week later, I get an automated email saying they didn't even carry the boots anymore and that I would be refunded the price of the boots. Another week later, the sales representative emailed me again saying the order was successfully canceled. Well, I guess so if the store never had them in the first place!

Save yourself some sanity and order from somewhere else. I placed an order for the same boots on Dover yesterday and got an email this morning that they had shipped.

Not only did they advertise free shipping to then charge you, the way they shipped my products is absolutely out of control. They barely used packing tape leaving gaping holes in the box causing items inside the box to get damaged from rain. They shipped a horse blanket without a bag and it is now damaged from the way the products shipped. Not to mention several items are listed. When you spend over $400, you expect your items to be packaged carefully and to receive all of them. Will never order from here again. I'm livid. Never recieved an email confirmation nor shipping information with the order either. If they don't refund me for the shipping, damaged items, and missing items, there will be major problems.

My issues have always been with returns. Their return service is so outdated. With horses... you end up returning/exchanging tack especially. You have to call them to get a return number... which takes up to 2-weeks alone to receive! They don't mention that on their website. Then you have to wait another few weeks to get your money back. It's so inefficient and really puts me off of purchasing with them unless I'm in dire need. They need to get with the times and I think they'd have much more success/higher ratings.

My most recent experience was cancelling an order, and having it confirmed by them as cancelled... only to be charged for it 2-weeks later, on a Friday night at 10pm. Which really put a bad taste in my mouth, because when as a company are you ever shipping something that's perpetually in stock that far out from the original purchase date?! Let alone an item that was cancelled? Frankly, it does read as suspect to me. They're just such a headache to deal with, unfortunately.

This time they fully lost the order saying the address has nothing in it but numbers yet you could not order the product without a full address. After weeks and weeks waiting (Last year it was months) I called the company after a very wait wait got a sadly rude girl who told me the order is lost. She then snapped at me and began to argue about whether or not she had snapped so. At this point I gave up. They need to refund the money. They are not professional nor reliable. The mare will not have her blanket this winter. Thanks State Line Rip Off Unprofessional Company from YAYhooville!

Some of the things I ordered were very poor quality upon receiving. You'll be charged $9.99 to ship it back so keep that in mind and order from Amazon.

This place is a scam. They didn't ship my order. Ruined my sisters Christmas gift. The customer service was awful, the lady had such a bad attitude. They are the same as horse.com don't order from either

Placed my very first order to stateline tack 11-15-21. After my 2 weeks of my order status not changing I sent an email with no response. I then called the following week, and was told they needed my billing address to place my order. After a few more days my acct was charged twice! And the second charge was higher than my purchase. I called and with no explanation they claimed it would be taken off my acct. In 24 hrs.

I call that stealing!