State FarmReviews 158

I've been with State Farm for more than 6 six years. I have 6 rental properties, all under Statefarm. My mom, my brothers, my relatives, all bought home and business with State Farm. Everything was fine until one of my rental properties had issues, I filed a claim with State Farm. Not only it took forever for them to approve, they also tried to find all excuses not to pay you the loss of rent. I filed the claim in Feb, and until now which is more than 8 months. My rental property is still under repair. They refused to pay the loss of rent during this time. After this incident, I lost faith in State Farm. I tried to appeal with them and waiting for their response. I recommend that no one should purchase home insurance with State Farm and go thru the same things that I have suffering. This is the guy who is repsonsible for my claim below:

Randy Boyum
Claim Specialist
State Farm Fire and Casualty

June 1 2019 we went to new mexico for vacation and drove. On the way back we were driving on highway 70 just south of Vandalia Illinois really dark road tall trees line each side of road. Deer jump out from center medium and i run into deer called 911 to come out to look at damage and make report.
Called state farm agent Chad Graham office it was 4 am got connected with an agent over phone. They set up a car rental for wife to drive while hers is going to be looked at by insurance adjuster. Picked up rental car at 9 am from hertz that state farm deals with for their customers. Drove car to Rantoul Illinois with police report to get filled out. Helped me fill in information i needed and i explained what had happened on the diagram. Very helpful at state farm. I have been a state farm customer for 4 year now and my wife for 26 years. We are very happy we have State Farm Insurance.

I've been a State Farm customer for many years. Never had a problem probably because I've never had a claim. I recently set up an online acct because I wanted to view my payment/billing history because it seems I am being nickel/dimed to death here lately. NOT AVAILABE! You can't view your payments, your billing cycle, all you can do is pay them or make a claim. I spoke to my agent about my concerns and stated the company is not being transparent and he promised someone would get back to me from corporate to discuss, that was 3 months ago and I have called every month to follow up. No place on their website is there a "contact us" email like every other legitimate website on this planet. Just an address. Give me a break. So clearly they do this to over charge their customers and I am being overcharged. I can't get a payment history printout from my agent, their website or even get corporate to call me back regarding this oversight on their part. I've been handing this company money for nothing but a card for years. AVOID This NON-Transparent, at best. Insurance company as I go shop for a new insurance company.

Our family has been loyal to this company for years. This year we were effected by Hurricane Florence and forced to mandatory evacuation.
We called our insurance (State Farm) and they informed us to keep receipts of everything and we would be reimbursed. We decided to leave as it was a mandatory evacuation.
After the all clear we returned to our home with some damage and called State Farm back. All of a sudden they had amnesia and told us they don't cover evacuation. It wasn't until we demanded our previous conversation recording for our lawyer THEN they said they would help us. It's now two weeks later they won't respond to our calls and we've been hurting tremendously. A family of 5 (3 children youngest an infant) evacuating for safety took a toll on us financially. They haven't even reimbursed food spoilage which is on the policy! Needless to say we are left with absolutely nothing and can't apply for FEMA because we have insurance!
2 weeks after the hurricane thanks to our trust in this company we are digging into our loan we had to pull out.
Taking our business elsewhere since they seem to not care about families or military members especially during a crisis.

Use literally any other service. I have had State Farm for 11 years. They are never, EVER on your side and absolutely DO NOT fight for you. They literally let all of these no-name insurance companies walk all over them. They will call you and put you on the spot and try to get you to say the wrong thing. I know nothing about the mechanics of a car and I tell them that over and over again but they insist I answer questions I don't have the answer to and when you call a part the wrong thing, they then take that as facts and refuse to pay for it. I am a 27 year old female. I don't know the ins and outs of cars. Bottom line here is: FIND AN INSURANCE COMPANY THAT WILL ACTUALLY FIGHT FOR YOU. END OF STORY.

For the past few months, I have been over charged. I am disabled and my car has not been driven due to my health. On July 3rd, It happened again. As to where the billing department was blamed yet again. After being upset.( coming home from the hospital after surgery, I rec. My mail) I contacted the office and there was a discrepancy about how their negligence, made my bank account to be frozen, so money placed in my account as not to be overdrawn.($125.00) Plus a fee of $30.00 to unfreeze my account. The documents where emailed to the agents. Including a letter from the bank stating such. I was then met with attitude from the agents after getting up against the doctors orders and when to the bank to get them the letter, they described. After which they told me I needed a bank statement to say the same thing the rec. Slips & deposit slip, as the letter from the bank clearly stated. I gave them what they asked for and now they act as if it was their money that was taken. I got a lame reply "ok we can return part of your loss." Not nearly as much as I lost because of them. This is a very unprofessional way to run a company.

This country is far behind our European neighbors when it comes to life situations: When a corporation puts money before health of employee or child that is a huge issue! Issues, a car accident & then a sick child that was hospitalized and released with instructions to observe for 72 hours were ordered. How do you do that if you are not with them? To have a doctors note, but never asked about it develops a pattern of not needing. The straw for this company was the hospitalization, faxed 12 pages of Dr instructions to support a valid reason. It is inconceivable that any employee has to make a heart wrenching decision to go to work or leave my sick 2 yr old. Stating business goes on in the event of death what pray tell does that tell you about the Values of this Company? Awful practice for any US company!

Worst experience ever! I've had my policy for about 3 years untill recently when it was cancelled with out my knowledge. I guess somehow a payment didn't go through so they "called" me on Jan 26th and say they left a message which i never got. Then since it was so important they waited almost a month Feb 22nd to send me an email. Then when they didn't get a reply they decided to wait ANOTHER MONTH! To send my bill to the wrong address (how i do not know seeing as my policy is for MY CURRENT ADDRESS! And now the bill is way past due and i owe a bunch of money and this Nick Janet person, who i've never even talked to, wont even call me (good representation there state farm). WHATEVER YOU DO DO NOT ALLOW THIS GUY TO SCREW YOU OVER TOO!
Check this link from the BBB
http://www.bbb.org/central-illinois/business-reviews/insurance-companies/state-farm-insurance-company-in-bloomington-il-*******/complaints

I've been with State Farm auto for about 30 years and their pricing is great on premiums. I recently had a claim from a tree branch hitting my car and my agent was great but the claims department is horrible. I got one call from them and I asked if they could call back in 5 minutes. That was the only call I received. I called them every 24 hours for a week straight and was on hold for at least 1.5 hours during the 5-7 calls I made. I was promised a call back from a manager and never got one. The claim was finally settled and it says closed and paid on the website but I still have not received payment, after another week. I'm afraid to call them again for fear of the awful on hold music!

Usually Chris Bruce is polite and respectful when I speak with him but that Michelle/Morgan or whatever name customer service rep is very rude and unprofessional. Not only was she using a rude tone with me like but she kept cutting me off and eventually hung up in my face! I have received poor customer service before but this tops it all, I've never felt so disrespected as an adult and even a human being when you're frustrated and confused and someone starts talking to you like you're nothing because after the holiday weekend (less than 10 days) you forgot to take a course. The link got lost in 20,000 emails, that does not mean I deserved to be ridiculed and cut off and a phone hung up in my face like I don't matter. When I respectfully asked her to stop being so rude and asked for Bruce her solution was to hang up in my face yet here I have been bragging on how great State Farm was. That lady has no respect.