State FarmReviews 158

Been with St. Farm since 1972, prices keep rising, over a 25% increase in car ins. This year alone. My home insurance asked I get estimates on hail damage, then they send out their appraiser who tells you nothing is wrong after three repair co. Tell you yes there is damage from hail. Very condescending, and once a file is claimed you cannot say just forget it. It is on record. A once respected company is no longer that good neighbor.

HORRIBLE HORRIBLE HORRIBLE INSURANCE COMPANY. THEY ARE NOT A GOOD NEIGHBOR! THE WORST INSURANCE EXPERIENCE I'VE EVER ENCOUNTERED. I WILL BE MOVING OF MY POLICIES ELSEWHERE FOR SURE!

Me and my husband are so disappointed with State Farm. Our car got hit by another car and they sent a towing service and they convinced us to let them take the car and put it in the tow yard and the next day they will send the car to the car repair shop. But its been 9 days and our car still in tow yard. The tow company unable to get the car back because the tow yard doesn't want to answer the call and the agent advised us to go there ourselves and pay off the balance, tow the car to the repair shop ourselves. So we have to do all the job to get it fix. Thanks so much for the "HELP" State Farm. Oh well, you just lose a costumer. Wont continue with the insurance with you guys. And wont recommend it to any of my family and friends.

I filed a theft/vandalism claim in July. They denied it, because they said that it was a legal matter. Of course it is. That's why I filed a police report. NY state dept of financial svcs, has done nothing, so i filed with the US AG, claiming theft, because taking money and not paying out claims, is theft. Even some recent Florida hurricane victims, have not been paid. Pitiful, pathetic company.

I have been a customer of state farm for over 40 years. Recently my car was in an accident which according to state farm, the car needed to be totaled. We figured like a "trust neighbor" state farm would be there, but NO. Instead state farm has done everything they could to provide the lowest possible payout.

In example, our car had 49k miles, was in excellent condition, one owner vehicle, clean enough you could eat off the seats. What state farm compared the car to were vehicles with thousands of miles more, in some cases over 30k miles more, with less features and pegged their valuation to those vehicles, even though evidence of much lower mile vehicles were provided to them.

They would not make an adjustment for the lower miles of our vehicle or allow appraisals of cars with the same exact year, features and miles of our vehicle in neighboring states to be used as comparable. Instead they invoke a clause to have us get an independent appraiser to come in to appraise the vehicle knowing most will not pay or bother with the extra burden.

Beware of their marking spin, after 40 years as a customer, we learned State Farm is not a good neighbor.

I have been a State Farm customer for over 40 years. I am so unhappy with their lack of customer service, I am starting to look for another company. All my past agents have been very helpful answering questions and helping file claims. My new agent tells me they don't do that anymore, and that I need to call an 800 number. Been on the phone all day today trying to reach someone. After 20 minutes on hold, my call was picked up by someone who couldn't help, but she put me back into another 11+ minute wait until I finally hung up. I have been promised a call back for over 2 weeks now, and nothing. Time to hire a lawyer to force my own insurance company to do their job properly. That is NOT what customer service means. State Farm used to be the best, but now they are horrible.

State Farm used to have a good reputation, but like so many once great companies that we remember fondly, that reputation is nothing more than a fading echo from the past.

After signing up with State Farm and discovering that their 'Drive Safe and Save' software is incompatible with my smartphone, that's when the problems began. The agent who gave me the quote should have asked what kind of phone I had to see if the program would work with my phone, but that didn't happen. Why State Farm offers this program that only works with 'certain' smartphones and not others is another mystery in and of itself.

Since the discount for using their software was not going to work, I attempted to cancel my policy and get a refund. I received a cancellation notice on Sept. 10 from State Farm, and as of Oct. 11, I still have not received my refund.

I have attempted to resolve this situation numerous times with both the local agent and the national headquarters, but to no avail. Every time you call the national headquarters you get transferred from one department to another, and each time you have to identify yourself all over again to the next agent (during the same call), including having to verbally recite a text or email code, as well as listen to a long and meandering prerecorded message each time before you can speak to a person. This is so stupid and annoying and a complete waste of time.

All you get each time you talk to someone are meaningless apologies and excuses. I am now back with Geico and will not even consider State Farm again until this company gets new management and fixes the numerous problems that are rampant throughout this company.

A woman who works at the Margy Gray office in Indiana, Pa ran into the drivers side of my car in a parking lot while I was not moving in May of 2022. She seemed very nice and said she misjudged the amount of space and said she'd report it when she got to work. THAT WAS FAR FROM THE TRUTH. From then on she has claimed that I pulled out in front of her. State Farm called only a few hours after speaking to me and said that after doing an "investigation" they have concluded that it was my fault. I then got surveillance video footage that clearly shows I was not moving and that she hit me and sent it to them but State Farm is refusing to acknowledge that it was her fault! The damage would have been on the other side of my car if I would have pulled out in front of her. It is now October and they somehow got my insurance information and went behind my back filing a claim through my insurance trying to get me to pay for her car repairs when mine hasn't been fixed. DO NOT TRUST THEM!

Lie and cheat to get a claim, they tried to give us at fault to someone who hit us with no license no insurance no registration also tried to get us to admit we hit him when he hit us and has evidence of side swilling someone else this was insurance fraud and I want justice for what happen.

Please please don't use State Farm. They are the worse they give you a great rate but there is a catch if you use them they will get you even if at a not fault accident they will count is as a collision they are the worse please I promise you they are a horrible company stay away from them

What a crappy company. I've been with State Farm for 3 years and my driving record is clean, my car is getting older and I've no tickets.

Yet this company has the audacity to raise my insurance by $26 a year. Surely the older the car gets and the cleaner your record wouldn't you have thought that one's insurance would be less. Am I missing the point here?

The claim "specialist" speciality is avoiding you and is a master at run-a-round. Will be canceling!

First I want to mention - I have been a Customer of STATE FARM for over 30+ years, and recently I had to file a claim against my Homeowners insurance for almost 11,000.00. I took the two cheapest Quotes from vendors to fix my home, and I was told before I could get paid I would need to sign contracts with them. After I signed the contracts and sent them to STATE FARM this is what I received.
I received this in Email for 11,000+ in Damages to my home!
StateFarm
Claim Number: 33-XXXX-XXX
Date of Incident: 05/28/2022
Hello, THOMAS. We made a payment on your claim.
Allow two to four business days for direct deposit and seven to 10 days for mailed payments.
Payment details
Date Issued:
6/30/2022
Paid to:
THOMAS SHIPLEY
Payment method/number: Paper/XXXXXXXXX
Amount: $130.52 Building Damage
Things for you to do
Use your claims hub through our app or online to view your claim, coverage, policy and full payment details any time.
Your Claim Contact
BAD INSURANCE-R-US

No business ethics! No matter which company, business, or corporation you're working with, ethical principles are always the foremost crucial guidance to guide the company's behavior because it may be a set of conduct that will outline the principles, responsibilities, or maybe the good practices for an entire organization. You will not find any with State Farm insurance!

I have had & still having the worst experience with State Farm then I have ever had with A insurance company! The Tow truck Driver that State Farm Contracted to pick up my jeep never strapped it Down & it rolled right off of the back of the Roll back & my jeep suffered A lot more Damage & State Farm Does not seem to want to deal with it the right way & I have been with out my jeep now for going on 3 + months & I feel like I just keep getting Screwed around by State Farm & I even have A video of the Tow company not strapping it down & also doing more Damage to my jeep & State Farm seems to be still trying to cover it up & I am so tired of it! I also got recordings of State Farm Employees giving me A run Around.

They dropped me as a customer after getting into a motorcycle accident on my motorcycle. With a car who was not paying attention.

Do not sign up with State Farm they are a fraud. This prick of an agent name Armando Avila is rude and does not do anything to help lower your insurance. Especially if you never been in an accident or receive any tickets. The individuals who work in the office are all scared of this incompetent fool. He teaches them to raise your deductibles. Exactly why he barely has customers.

Agent talked my husband into the Tracker to as they say save money. He had it for a month, they sent him a e-mail saying his savings would not happen if I did not do it too. 9he has his vehicle and I have my own? And I believe the savings should come from good driving record.

1Year later home still damaged roof still leaking wall letting weather in after a car hit my home even though I have attorney I still sit and wait and watch the home I paid off just a year before fall apart, now they decided to cancel my insurance and of course I can't find insurance now because the roof leaking and other damage from the car hitting my home, so now waiting for the hurricane with my name on it to me off, wish me luck and please pray for me.

I am satisfied with my State Farm ins. But with my policy w/ my Postal Life ins. I am less satisfied because it's a lot harder to get any of my questions answered or info delivered to me. Also receiving a copy of the info is quite difficult.