State FarmReviews 158

A State Farm insured individual rear-ended my wife in our truck at full speed. Totaled our vehicle, and no doubt their fault (admitted by State Farm). This began an absolutely awful experience of us just trying to break even financially. Didn't happen. There was no way we could replace the vehicle for what they paid out, and their treatment of us was unforgivable. One customer service agent said we were indeed being short-changed and he could get us more money. He did! Less than 1% more. Insult to injury. The worst thing? Less than 8 hours after this violent accident my wife gets an email asking for her to sign a release from any liability in exchange for an insultingly low sum. "Get'em before the adrenaline wears off" must be their mantra. Absolutely the most awful, soulless POS company we've ever dealt with, and I was not shy about telling them so. Should have gone to court but just wanted STATE FARM OUT OF OUR LIVES.

In an accident 5 weeks ago. Other driver was at fault he turned left in front of me at intersection, I hit him in front right fender, door and truck bed... why all that, he didn't stop. Car behind me was city Police and went after him. He is insured by State Farm. Took 5 days to have my car towed from Wrecker yard to body shop(by State Farm). Another week for State Farm to contact body shop. State Farm wants body shop to take pictures and send them in and... that was 3 weeks ago NOTHING from State Farm. I call them and am told I am in the cue to have someone look at the car. Was told it takes 3-5 days... 21 days ago!

I called to review my bill and was promised a return call that never happened. I called approximately 10 days later and spoke with Ms. Julie Wilson. She not only apologized for the dropped ball by another associate, she took time to review, explain and assist. I felt valued and appreciated. It made the difference of me taking my business elsewhere. Thank you, Ms. Wilson. I truly appreciate that customer service is still a thing in business.

Do NOT go to State Farm for auto insurance. They're lying scammers. A 93 year-old woman recently drove 4 feet too far to the right, into the bike lane, and hit my car with my door half-open, and they said I was almost completely liable. I spent hours measuring the street and showing that the accident would not have been possible without her driving at least 3-4 feet too far to the right, they said this didn't change their decision because the measurements "were taken after the accident." Can't wait to make them pay in court. Total scumbags.

We called for an emergency road service around 11:30am yesterday through a landline in Alliance Gasoline Station (5720 Cabrillo Hwy, Pescadero, CA) to tow my 2016 Ford Escape off the Gazos Creek Road(Pave road) that was stuck in the middle of the road about 4 miles away from the gas station. The first agent said that they're gonna send one and will be there 45 mins. We waited for an hour, the tow truck called and said that he's currently in Half Moon Bay and will arrived for 30 mins. So we waited for 30 mins but no one came. We called statefarm again and it turned out it was cancelled without us knowing. The agent said that her hands are tied and can't get us help. We didn't have cell reception or data, and told us to just figure it out ourselves, leaving us stranded. So we asked for the supervisor since the agent was incompetent, we went through the same process over and over telling them that same information. The supervisor, Trish ID#******* said that she's sending us a tow truck and will be there for 90mins. This was already around 5pm and the gasoline station will close around 6pm, leaving us with o means to communicate after the said time. We waited for over 2 hours but no one came.

Hi my name is Jonathan Burton I went to 251 East 138th Street Bronx New York State farm office it was the easiest time I ever had to get auto insurance in my life Hielly Martinez made me feel very comfortable and like I was part of a family I recommend anyone who is looking for auto insurance to go to the address in the Bronx and see Hielly Martinez and see what I'm talkin about God bless thank you for the respectful experience

Terrible experience with the claims of State Farm I was driving home on November 10th 2019 from work and a mile away from my exit a deer jumps across the interstate and I hit it I called and filed a claim took pictures received a police report everything I needed to do well it is now December 18th 2018 and I still have not received my car back I called the shop and they stated that there waiting on a response from StateFarm I called State Farm and asked to speak to my adjuster according to them there is an entire team but it takes them almost 7 days to respond to a request from State Farm claim team so they can continue to work on my car the shop I choose to go through provided details of when they put in a request to statefarm and when they received a response nobody at State Farm cars you are without a car and since I've maxed out my rental coverage they unable to do anything which proves they do not care about me getting around for the holidays worst experience ever