Fist Premier Home WarrantyReviews 96

They are non chalant, including their supervisor. They lack empathy and customer service, their technicians take forever to come out. They will frustrate you and never work your claim.

I'm from Virginia and this company is revoked for doing business here since February 2023 yet they still sell policies here. I took them to General District Court and won a judgement. That's all I needed to have my American Express account dispute resolved in my favor. Now I'm going to the NY State General Attorney about this company. Hopefully they will shut them down. All of their employees lie about anything and everything. All of their employees are high school dropouts and couldn't get a decent job if they wanted one. Stay clear of this company. All of the 5 star ratings are fake reviews written by their own employees and by companies who are paid to write positive reviews.

I had a 15 year old AC unit blow out recently, not only did First Premier have someone come out same day, since it was unrepairable they expedited a new unit within 2 days.

Couldn't be happier keep up the good work!

You will regret signing up with First Premier Home Warranty. The 5 star reviews given to FPHW are solicited fake reivews. Read the real ONE STAR reviews from unhappy customers to know what you are in for if you 'donate' your hard earned money to the crooks at First Premier Home Warranty. We purchased 5 warranties from them, never got a $ from any claim we made. They would not let us cancel, did not send back any of our money. They are CROOKS.

Warranty complaint with first premier home warranty

I paid for two home warranty annual premiums in full on March 20,2024 and I was told at that time by the dale's representative that if I chose to cancel the policies within 30 days that I would receive a 100% refund. On April 8 I requested a service repair on my personal residence, and even though the service provider and I communicated with each other via texting, email and telephone, they never came to my home to make the repair. So on April 15, I decided to call the First Premier to cancel my two warranty policies since they would not respond to 6 emails that I had sent them. The person I spoke with would not cancel my policies and said that I'd never get a refund. He was very rude with me and I responded in kind and I told him that I'd let American Express handle the refund through the dispute process and hung up the phone. On April 16 the company eventually responded to my emails and said I'd need to fill out a cancellation form, which my original sale's representative never mentioned to me as being necessary. The email said they'd send in 48 hours, which made no sense, but it did make sense from a nefarious perspective. There wanting to try and run out the 30 day clock. On the 17th I sent the company 8 emails, one each hour, asking for the form. At the end of the day they finally sent the form but the form was prefilled with penalty fees for canceling the warranties, which was never disclosed with my sale's representative, as he said there were no cancellation fees if done within 30 days of taking out my policies. I edited the forms to remove the fees, signed dated and returned the forms on the 17th and told them that if they didn't refund my Amex account the full amount that Amex would recover my funds on my behalf. It's the 18th and I've not heard from First premier. It's obvious that the company acts in bad faith and should not be used. Not only did they breach their service contract terms with me also they are changing cancellation terms.

The customer service the most rude and unprofessional. I have been waiting 3 days to put someone to come out and service my dishwasher the company that first premiere supposed to have had to come out has been lying ever since Monday. 01-29-2024. They need to listen in on Customer service calls. They would not let speak to a manager or Supervisor. But first Premier Home Warranty doesn't have a Problem with getting my monthly payment.

I had a problem with my HVAC got my own technician called spoke James and I was approved. I am very satisfied with their speed of meeting their customers needs.

Quick response and easy to work with. They fixed my plumbing problem with a day, the customer service is exceptional I'll recommend to anyone that is looking for a plan.

I just fall in loved by their work. They are so humble, I got refer from my sister and they nailed it.

The customer service is unbeatable, I spoke with Frank for my microwave issue is followed up, ensure the technician will take care of it which he did, 5 stars for them!

This company has been good they have covered my items when I had a claim, there was no delays I would recommend them to everyone that is looking for a home warranty plan.

First premier was always there when I filed both my claims, definitely recommend.

We are very pleased with their service. They took care of the problem quick and they provide high-quality vendors.

The service gives me peace of mind when I need repairs, the customer service is exceptional, very professional and prompt.

I'd been with other home warranty before but first premier is unmatched the customer service to the efficiency of their work, the best home warranty I'd ever come across.

I had a oven claim,I spoke with Brenda she took in the claim and scheduled my technician all this was done with 24hrs the problem was fixed the day after everything was so smooth my oven was back up and in no time thank you first premier.

First premier is the home warranty you can rely on, they also save me a ton of money on Black Friday savings.

This is something for peace of mind and that's why I purchased this plan and I am happy with my plan.

So at first i had so much questions weather i should or shouldn't and finally I took my policy out Best decision I'd ever made, I love the way they handled my claim within 2 days my washing machine my back up and running.

I had a washer break down on Tuesday morning and they were able to replace with a new one on Friday morning installed as well, would recommend.