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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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This is my first time using a proxy shipping company and it has been effortlessly easy. Should I need to ship from the US again Stackry will be my go to!
Thought I selected a shipping service that has ALWAYS got the parcel to me inside a week... I AM STILL WAITING.
These guys are AMAZING. They, and DHL too! Briliant. From notification that a parcel of mine had arrived at Stackry, to it arriving on my doorstep in Australia was THREE DAYS! I defy ANYONE to do better - and who could honestly expect better? Thankyou thankyou thankyou! And it was all so easy to organise using the Stackry ap on my smart phone.
It is very easy and reliable service. But cost keep increasing
Just needed extra support to understand steps for getting my package delivered.
I'd say overall this company is great but the price of shipping a perfume was way too overpriced compared to big department stores
One of the best services to buy and ship any items from us.
Your shipping prices are way too expensive compared to other competitors. Probably the last time I use your service
Hi Franco.
We are very sorry to hear you were not happy with our prices. International shipping is expensive and we try to keep our prices down by offering repackaging and consolidation services that can end up saving you a lot of money in the long run. Clients see the most value in our service by consolidating purchases from different retailers into 1 compact shipment to save on shipping many smaller packages. Also, we do not charge any membership or receiving fees and offer free storage on any package for 45 days, not to mention 0% state sales tax on every package shipped to our warehouse. We do appreciate your feedback and hope you give us another try one day.
Thank you and have a great day ahead :)
Shipping charges have increased dramatically over the past year. The service itself is first class, quick and pain free. Well done in all aspects, just mind the charges.
The process is smooth and straightforward, you can choose to be guided by the online tutorials or simply get stuck in.
This is my first package with Stackry, but based on the experience so far, definitely won't be my last.
I received an email as soon as my package arrived at Stackry.
Super easy and fast delivery. Trusted service and managed my parcel well in ensuring being delivered without any damage and loss.
It has been very helpful with my previous request.
It is a great service for sure, but I don't know if repackaging was necessary…
Sometimes the overall process is quick, and other times, it's not. This time it was not. I gave 5 stars my last time shipping with Stackry, this time I cannot. It is too inconsistent.
Hi Sean! Thank you for your review. We are very sorry to hear that there was a delay with your shipment this time around. I investigated the shipment number listed here and see the shipment was consolidated and shipped within 48 hours. The consolidation was requested on a Monday. Mondays are our busiest days with the heaviest volume, so that may be the reason for the longer than normal processing times. We strive to process shipments as fast as possible and truly value your feedback.
Thank you, and I hope you have a nice day ahead.
Very good experience, fast delivery & save the products from broken.
So far so good, now lets see how long when I get my package
The method of calculating shipment dimensions and additional costs is much higher than that of competitors.
Hi Ahmad,
We are so very sorry you are not happy with our prices and services. Stackry’s carriers charge based on dimensional weight or actual weight, whichever is higher. So if your package was large, but light, it may have been charged based on dimensional weight not the actual scale weight. Looking at your shipment, I can see you were charged based on the size of the box or the dimensional weight. If you would like to discuss this in more detail, I would love to revisit the shipment you were unsatisfied with. Please email us at [email protected].
Thank you and have a wonderful day ahead!
Why there is no point programs for tour usual customers
Answer: The restrictions are on these types of items are dependent on what country you are shipping to. It is always best to check with your local customs office on what can be shipped before shopping in the U.S. The specific restrictions will vary by country. For example on your list perfume has the tightest restrictions which are based on the ‘flash point’ of the perfume. Vitamins and supplements are widely shipped but some countries have very tight restrictions on specific ingredients. Stackry will ship most items that eligible to be shipped to your home
Answer: Hello Cruel! Thank you for reaching out. I am not exactly sure what you are asking. Please contact [email protected] to discuss further. Thank you and have a great day!
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Hi Jessie, Thank you for your kind review! Although, I am very sorry that you were not satisfied with our pricing on this shipment. Sadly, because it was a dangerous goods shipment, there are many international shipping regulations Stackry has to comply with to ship perfume. The rules requires us to use a certain box size to affix the special hazmat labels to. Many of our economy shipping partners do not ship perfume. These are some of the reasons why it is more pricy to ship perfume. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us.
If you would like to discuss this in more detail, please email us at [email protected] and attention your email to Veronica. Thank you, and I hope you have a nice day :)