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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!


stackry.com
Nashua, NH, United States
+38
How would you rate Stackry?
grey stargrey stargrey stargrey stargrey star

Stackry Reviews Summary

The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

We monitor reviews for authenticity

AE
1 review
0 helpful votes
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Very smooth experience, well explained throughout the process

Date of experience: March 31, 2023
AE
1 review
0 helpful votes
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Shipping charges expensive even with the offered discount, and the estimated weight not accurate.

Date of experience: March 31, 2023
Judy G. Stackry Rep
over a year old

Dear Obaid, thank you for your review. I looked into your account history and didn't see any communication between you and our team. I am very sorry to hear you ran into an issue with our services. We would like to investigate the incident described further. You can reach us at [email protected], please address the subject line Attn: Adel.
Thank you, and I hope you have a nice day ahead.


Expensive and bot protected the shipment very well,...
July 15, 2022
Previous review

Expensive and bot protected the shipment very well, they damaged my iMac with their silly weak packing. Although I Requested fragile item packaging.

Date of experience: June 14, 2022
Austria
1 review
0 helpful votes
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Bin begeistert, habe dieses Service zum ersten Mal genutzt und bin sehr zufrieden

Date of experience: March 31, 2023
California
1 review
0 helpful votes
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Shipping cost was insanely expensive, 85$ for Fedex Ground

Date of experience: March 30, 2023
PS
1 review
0 helpful votes
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Shipping costs are very high compared to some other...
March 31, 2023
Updated review

Shipping costs are very high compared to some other companies, and Stackry have the best and fastest services and processing of shipments

Date of experience: March 30, 2023

Great company
January 9, 2023
Previous review

Great company

Date of experience: January 9, 2023
Bahrain
1 review
0 helpful votes
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Bad service you lost my shipment and I pay 2 times

Date of experience: March 29, 2023
Saudi Arabia
1 review
0 helpful votes
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The prices are very high
April 28, 2023

The prices are very high. I hope to re-consider that.

Date of experience: March 29, 2023
Judy G. Stackry Rep
over a year old

Hi Amera,Thank you for your honest review. We are very sorry to hear that you were not happy with the cost of our service. While we strive to keep prices low, international shipping is expensive and we try to keep our prices down by offering repackaging and consolidation services that can end up saving you a lot of money in the long run. Clients see the most value by consolidating multiple packages into 1 shipment to save on shipping versus sending smaller packages 1 by 1. Also if you refer a friend to Stackry, you will receive a $10 account credit when that friend ships their first package. You can use these credits towards shipping. Go to "Affiliate program" on your dashboard to learn more. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.

GB
1 review
0 helpful votes
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Seems good so far, just need to what and see if it arrives!

Date of experience: March 28, 2023
Canada
1 review
0 helpful votes
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The package I had shipped to your facility was 2.7 pounds. It was listed by your facility as being 5 pounds. When I contacted customer support they told me it was 4.1 pounds, and that they round up to the nearest pound.

I will Likely avoid using this service in the future whenever possible, and would definitely recommend to the people I know, to not use it as well.

Date of experience: March 28, 2023
Judy G. Stackry Rep
over a year old

HI Michael,
I am sorry to you are not satisfied with our services. In looking at your account history, I see the latest package received weighed 4.1 lbs. Stackry's shipping partners; such as FedEx and DHL round all weights and dimensions to the next nearest whole number. This is standard in international shipping. Due to this, the shipment was rated at 5 lbs. I am not seeing where the package received was 2.7 lbs. We would like to investigate the incident described further. You can reach us at [email protected], please address the subject line Attn: Veronica. Thank you, and I hope you have a nice day ahead.

Australia
1 review
0 helpful votes
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Thrilled with how this system works
March 28, 2023
Updated review

Thrilled with how this system works. Thank you very much!

Date of experience: March 28, 2023

Delighted!
February 23, 2023
Previous review

Delighted!

Date of experience: February 23, 2023
GB
2 reviews
0 helpful votes
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The pictures taken of packaging is not the best, requiring lot of effort to figure out what it is or cost getting packages opened etc

Date of experience: March 28, 2023
Judy G. Stackry Rep
over a year old

Thank you for your review. This is great feedback for us and I will make sure it is passed along to the appropriate department. ✅ We are actively working on improvements. If you ever receive an unsatisfactory photo, please reach out to customer service at [email protected] and we will gladly retake the photo for you.
I hope you have a nice day ahead.


Couldn't see much detail about package to fill in documentation

Date of experience: June 30, 2022
TT
1 review
0 helpful votes
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Well I am be kutykecdusappointed in the shipping options. Whenbu first checked DHL was an option and now that I shipped a oavjage three wasn't any DHL option. I'm seeing that with global mail my pavkagdvwill take at least two weeks to a month to get here,this a definitely no it a great experience for a first timer like myself using your services

Date of experience: March 28, 2023
Judy G. Stackry Rep
over a year old

Dear Nicole, thank you for your review. I am very sorry to hear you ran into an issue with our services. I looked into your account history and didn't see any communication between you and our team about this issue. If using us in the future, please don't hesitate to contact client support before you ship so we can investigate. We are available at [email protected], or live chat and you will be helped by the best customer service team in the future ❤️

Qatar
1 review
0 helpful votes
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حتى الان هو افضل برنامج في نظري ،، اظافه إلا التعاون الفذ من قبل الموضفين

Date of experience: March 28, 2023
GB
1 review
0 helpful votes
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Review
March 28, 2023

Bit costly but understandable deeming size of package.

Date of experience: March 28, 2023
Oman
1 review
1 helpful vote
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I've been using Stackry for almost a decade
March 28, 2023
Updated review

I've been using Stackry for almost a decade. It's great, simple, to the point, and if I have a question I always get great help.

The only reason I took a star off might be out of Stackry's control, but the shipping charges seem to have increased significantly. If it continues I'll have to find alternatives to US shopping as at current prices it doesn't make financial sense.

Date of experience: March 28, 2023

Simple and Effective
July 5, 2018
Previous review

Stackry's offering of mailbox and shipping is focused, simple to use, and efficient. I have been a happy customer for around 5 years now and I use it when shopping from Amazon mostly.
I hope Stackry would offer an extra service for shipping heavy items through alternative means (eg car parts) as the current shipping options will be prohibitive from a cost point of view.

Date of experience: July 3, 2018
Japan
1 review
0 helpful votes
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Every step was very smooth
March 28, 2023

The site is very simple and easy to use. I was quickly notified via email when there was a problem in shipping, and I was able to resolve it right away.

Date of experience: March 28, 2023
GB
1 review
0 helpful votes
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Really efficient website and process to have items...
March 28, 2023
Updated review

Really efficient website and process to have items shipped to the UK

Date of experience: March 28, 2023

Really easy and quick process from consolidation to...
December 17, 2022
Previous review

Really easy and quick process from consolidation to choosing which shipping I wanted.

Date of experience: December 17, 2022
AE
1 review
0 helpful votes
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The service is good, I just don't like that the details of the sender are not shared. It makes it very difficult to track which items you received, and there is no point in taking a photo of the recipient name on the parcel, I know who I am, I need to know who sent the parcel so I can identify the item.

Date of experience: March 27, 2023
GB
1 review
0 helpful votes
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Item was shipped 28th March and received 5th April and delivered to the UK where I live! That's what I call super quick delivery and I paid for the cheapest option on delivery and the postage cost was very reasonable! Highly recommended!

Date of experience: March 27, 2023
Israel
1 review
0 helpful votes
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Repeated problem getting approved pay pal to be accepted on the Stackry platform

Date of experience: March 27, 2023
Judy G. Stackry Rep
over a year old

Hi Gary! Thank you for your review. I will make sure this feedback is passed along to the appropriate department. :) I hope you have a nice day ahead.


Too long a delay on consolidation
March 27, 2023
Previous review

Too long a delay on consolidation

Date of experience: March 27, 2023