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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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Rude customer service, lost one of my parcels and took ages to get it sorted.
Shipping is still quite pricey and the process could be made shorter.
It's only your second mistake but I don't have money to throw around I could have put it one of my recent parcels Thanks for all the rest of the good work though
Hi Karen, We are very sorry you ran into an issue using our services. We do appreciate your feedback. If you have time, we would love to revisit your last shipment, please email us at [email protected] Attention "Veronica". Thank you and have a great day ahead!
Way more expensive to ship with than separately through the original retailer.
HI Daniel, Thanks for the honest review. We are so sorry that you were not happy with the pricing. If it less expensive to ship through the retailer than you would definitely want to go that route. The carriers that Stackry uses charge based on dimensional weight or actual weight, whichever is higher. Because of this, the size of your parcel can determine the billable weight of your shipment. I see you shipped a framed print which can be larger in size but light in actual weight, so it appears you were billed on the size. The good news is, you did save on shipping the second package by consolidating the packages. Again, I am sorry you weren't happy with our services, if you ever want to give us another try, please email us at [email protected] and we can answer any other questions or concerns you may have.
Thank you,
Easy to use website and very quick notification of package and photos.
Super reliable, never had any issues. The dashboard and systems are all easy to use and the turn around is nice and quick.
Very easy to use and navigate, quick and efficient turn around when shipping, great service.
Fast and reliable with decent updates.
Excellent service, cheap shipping, fast processing.
Quick delivery, would be good to see some further economies in prices
The weight of my shipment is 1lb, so why did you make it 3 lb in the end?! I'm very annoyed by the shipping amount at the end it coast me 56 + 5 extra charge! Which is too much
Hi Sarah,
We are so very sorry you are not happy with our prices and services. Stackry’s carriers charge based on dimensional weight or actual weight, whichever is higher. So if your package was large, but light, it may have been charged based on dimensional weight not the actual scale weight. Dimensional weight is based on the size of the box. You may read more about dimensional weight here https://www.stackry.com/en/dimensional-weight. Using our repacking and consolidation services helps save on reducing the size weight which results in a lower shipping costs. Again, we are so very sorry for your displeasure, please feel free to email us at [email protected], we would love to review your shipment with you.
Staff are very helping when asking for assistance. That's why i love Stackry and i been here for long years. Thanks Stackry.
Super great service highly recommended...
It's my first time and my last time using this app honestly
I haven't had such experience with a package held then returned then lost no body have a clue about it
Bye bye
Dear Abu, thank you for your review. I am sorry you ran into an issue using our service. I looked into your account history and reviewed the communication between you and our team. Sadly, DHL returned your shipment to Stackry because the receiver name and address was too vague to be cleared for export through US customs. I see the Stackry team properly handled your issue. We provided advice on how to reship the package and refunded the shipping costs in full. Hopefully in the future we can gain your trust and business back. If you would like to discuss this in more detail, we would love to revisit the shipment you were unsatisfied with. Please email us at [email protected].
It's not free
I contacted customer service to undo the collection but no response
Hi Arwa,
Very sorry for your displeasure in our services. I reviewed the account history. I can see that one of our customer service representatives responded to your email within 4 hours, so perhaps you did not receive the email for some reason. If you would like to discuss the incident described further, please reach out to customer service at [email protected] attention "Adel". Thank you, and I hope you have a nice day ahead.
So far, so good. Looking forward to receiving my package soon.
Saved me a fortune on shipping costs to Australia. Consolidation is great, the 80% estimated savings was spot on.
Over $200 aud to ship, had the seller been prepared to ship directly it would have cost under $100. Good to get a hard to get item, but unlikely I'll use Stackry again.
Good service but sometimes things appear to be marked as hazardous when there not.
I've order RC cars that DON'T come with batteries but I've had to pay hazardous shipping rate.
Fine but my second shipment was lost in the warehouse and didnt show on my dashboard for 7 days. This worried me.
DHL Express was 20 dollars more expensive to Finland than with one of your competitors ''MyUS'' and Shipito.
Your website is very nice though. But I will continue to use MyUS due to the cheaper DHL Express price.
Hello Niklas, Thank you for your feedback. We are very sorry to hear that you were not happy with the cost of our service. Clients see the most value and savings using our consolidation service versus sending one package at a time. If you decide to use our service again please email us at [email protected] and you’ll be helped by the best customer service team in the industry.
Far too many 'add on' costs now, and the actual dimensions/weight to billed dimensions/weight is a a disgrace.
Hi Matt, Thank you for your review. We are very sorry to hear that you were not happy with the cost of our service. In looking at your shipment, I see you shipped the package as received by the retailer. We may have been able to save you on the shipping costs by using our repacking service. Next time, please reach out to client support for advice on how you may save. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.
Too many fees now, and far too expensive with shipping. The shipping times are not as advertised and Stackry don't care.
Really helpful detailed explanations given for each step required. A really efficient and stress free experience.
Shipping prices is very expensive compared to last year
Hi Abdulrahman,
Thanks for the honest review. We are so sorry that you were not happy with the pricing. The carriers that Stackry uses charge based on dimensional weight or actual weight, whichever is higher. Because of this, the size of your parcel can determine the billable weight of your shipment.
We do have processes in place to help lower dimensional weight, such as a repack ($5) or consolidation ($2 per package). This is how our customers save the most money. Compared to our competitors, we have no membership or receiving fees, free 45 day storage, and 0% US sales tax when you purchase items to be delivered to your locker). Again, I am sorry you weren't happy with our services, if you ever want to give us another try, please email us at [email protected] and we can answer any other questions or concerns you may have.
Thank you,
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HI Ellie,
Very sorry you did not have a good experience with us. We pride ourselves on customer service, so it is concerning to hear this. When Stackry receives a package with a different name from the account name or an incomplete locker number, the package is placed in our "unknown locker" so the wrong client does not ship it out. It appears your package arrived with a different last name and once that was verified we were able to retrieve the package from the unknown locker and move it to your account. I hope you can understand that this policy is in place to prevent items from being shipped to the wrong party and will consider revising your review. If you would like to discuss further, please email us at [email protected] Attention "Veronica". Thank you, and I hope you have a nice day ahead.