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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!


stackry.com
Nashua, NH, United States
+38
How would you rate Stackry?
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Stackry Reviews Summary

The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Kuwait
1 review
0 helpful votes
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Good services
July 23, 2023

Good services thanks a lot Stackry i will ship agin

Date of experience: July 23, 2023
Algeria
1 review
0 helpful votes
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Took me forever to complete the payment, because of the use of paypal,but once i used the card I've got better

Date of experience: July 23, 2023
Judy G. Stackry Rep
over a year old

Hi Islam! Thank you for your feedback. Sorry for the trouble you experienced using our service. I do not see you contacted customer service regarding this issue. Please chat, call, or email us at [email protected] to discuss further and you’ll be helped by the best customer service team in the industry! We do have Arabic support!

Australia
1 review
0 helpful votes
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Worked great.
July 23, 2023

First time user, shipping a high value product from US to Australia. Looked at reviews, and Stackry seemed to have the highest scores. Everything worked perfectly, thanks.

Date of experience: July 22, 2023
New York
1 review
0 helpful votes
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It is very safe and good care!
July 22, 2023

It's easy, fast and safe... Excellent communication and the platform is complete!

Date of experience: July 22, 2023
Kuwait
1 review
0 helpful votes
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Dhl is not listed anymore in stackery it doesnt show up also the app needs to be updated in a lot of things

Date of experience: July 21, 2023
Judy G. Stackry Rep
over a year old

HI Ghadah. Thank you for your feedback. I am sorry you ran into an issue using our service. DHL is still available. Please reach out to [email protected] attention to Adel to discuss this further. Have a great day!

Canada
1 review
0 helpful votes
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Easy to navigate, straightforward information and steps!

Date of experience: July 21, 2023
Montana
1 review
0 helpful votes
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Your payment system is screwed up
August 21, 2023

Your payment system is screwed up. It didn't matter what credit card I used it wouldn't accept it. Customer service refused to resolve the actual issue and just tired to get me to try different things on my side. I have hired a new shipping consolidator to eliminate the problem.

Date of experience: July 21, 2023
Judy G. Stackry Rep
over a year old

Hi Brian. Thank you for your review. I am sorry to hear you ran into an issue using our service. I can see you worked with client support and they determined it was not an issue on our end, but If you would like to discuss this in more detail, we would love to revisit the shipment you were unsatisfied with. Please email us at [email protected]. Attention to Veronica. Have a nice day!

NL
1 review
0 helpful votes
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I got notice quickly, package photos were crisp, and setting up forward shipping was straightforward: my options and decisions made were clear.

Date of experience: July 21, 2023
Canada
1 review
0 helpful votes
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I really do appreciate your efforts, especially the layout of your website is very user friendly, where it is clearly easy to understand of how you are handling the shipping process of each product that I am sending to you for safe keeping in the locker. Please accept my heart felt gratitude for the wonderful services provided by your team. Thank you once again.

Date of experience: July 21, 2023
GB
1 review
0 helpful votes
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Very easy to use, every package I've shipped so far has arrived with no issues. Recommended.

Date of experience: July 21, 2023
GB
1 review
0 helpful votes
Follow G D.
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Clear, concise and easy to use website. The process of consolidating packages into one parcel has been fast and hassle free.

Date of experience: July 20, 2023
GB
1 review
0 helpful votes
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Excellent
July 20, 2023
Updated review

Excellent. Quick, efficient and no fuss. Exactly what i was looking for in a shipping company. Such a pity it took me so long to find this company. Unfortunately used 2 other companies for a few years that were expensive and gave poor customer service. But so far Stackry gets a thumbs up from me.

Date of experience: July 20, 2023

So far, seems very straight forward
June 27, 2023
Previous review

So far, seems very straight forward. I would have liked an explanation of Export Licences as the term kept on popping up during the checking out process. I just ticked the box and hoped for the best.
An explaination of termination used which a customer may come across, should be given when first starting to use Stackry service. As of now, i'm hoping i haven't done anything wrong.

Date of experience: June 27, 2023
Switzerland
1 review
0 helpful votes
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Like it very much!
July 20, 2023

Like it very much! Thank you! Shipping to Europe also no problem. Fast and easy.

Date of experience: July 20, 2023
Singapore
1 review
0 helpful votes
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Very easy to use interface, could chat w real person when needed and get my parcel to me worldwide quickly!

Date of experience: July 19, 2023
PG
1 review
0 helpful votes
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Consolidation process did not allow me to send some of my orders back into my locker for future consolidation and shipment. Limited shipping options due to order items having Lithium batteries. Otherwise all good.

Date of experience: July 19, 2023
Judy G. Stackry Rep
over a year old

Hi Derrick! Thank you for your review. I am sorry to hear that there was a problem with your shipment. Once we split items, we can send the remainder back into your storage with customer service intervention. We would like to investigate the issue further. Please email us at [email protected]. Attention "Veronica” Thank you, and I hope you have a nice day ahead.

Saudi Arabia
1 review
0 helpful votes
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الرسوم جداً عاليه ، بإنتظار التحقق من سلامة الشحنه

Date of experience: July 19, 2023
Judy G. Stackry Rep
over a year old

Hi Ali! Thanks for the honest review. We are so sorry that you were not happy with the pricing. The carriers that Stackry uses charge based on dimensional weight or actual weight, whichever is higher. Because of this, the size of your parcel can determine the billable weight of your shipment. I see you shipped some larger sized car parts, so you were definitely charged on size of the boxes. If you would like to discuss further, please email us at [email protected] and we’ll gladly try to assist you in ensuring a better price the next time around. Thank you, and I hope you have a nice day ahead

Australia
1 review
0 helpful votes
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Very expensive shipping and unclear how you calculate the tax. Not transparent.I don't see the point of using this service.

Date of experience: July 19, 2023
Judy G. Stackry Rep
over a year old

Hi Shibing! Thank you for your review. We are very sorry you were not satisfied with our pricing. If we wish to ship to Australia, Stackry is required to collect GST on low value shipments. On a positive note, it should make for quicker customs clearance when the package arrives into your country. Stackry is a great fit, if you need an item from a US website, but they do not ship to your country. You may read more about how we calculate the GST here: https://www.stackry.com/en/duties-and-taxes. If you wish to discuss further, please email us at [email protected] and you will be helped by the best customer service in the industry!

Kazakhstan
1 review
0 helpful votes
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Great experience with Stackry and a wonderful customer support teams thank for your opportunity given me i appreciate.

Date of experience: July 18, 2023

It was a wonderful experience i really appreciate your efforts through your shipping process thank you.

Date of experience: June 15, 2023
Bermuda
1 review
0 helpful votes
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This seems to be really cool
July 18, 2023

This seems to be really cool. It's my first small order just to have the experience and so far so good.

Date of experience: July 18, 2023
TZ
1 review
0 helpful votes
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Good because it very simple to shipping thanks for all

Date of experience: July 18, 2023