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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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Awesome service for sure! The only thing where I was a little shocked where the high shippment prices, but maybe its because I have just one package, I don't know. For the rest everything works perfect!
Simple Name & Individual Locker number ID system + Stackry address & telephone given to seller.
Item shipped within US means local rate shipping.
E-mail notification on receipt.
Shipping to UK is then an easy process from there on.
Very easy transaction. Recommended.
As always, a great service - highly recommended
The process was smooth and the time consuming was acceptable.
أول شيء سعر الشحن غالي و انتو تقولون رخيص و بطيء الشحن و دفعت على الشحن اغلى من الطلبية لو أعرف ما كان طلبت اول مرة و آخر مرة
Very fast service, I am being notified as soon as my shipments arrive, and even consolidation of different packages was pretty quick. Fully recommendable.
It's not clear whether or not I'm going to be charged for customs upon arrival. Additionally I was expecting lower shipping rates...I don't think I will use this service again...
Hi Felice! I hope you are doing well. Sorry you found our service confusing and expensive. We appreciate your feedback. I do not see where you contacted client support regarding these issues. Please note, your customs calculations are specific to your country. For Spain, you pay Stackry for the shipping costs and based off of the customs values you add to your items / packages, the carrier you select (FedEx, DHL, USPS, etc.) collects the duty and customs payment from you. Every country has their own specific import taxes, so one country may have no duties and taxes charges, and another could be up to 30%. To add on to this, some countries tax differently based off the commodity. It is best to check with your local carrier or customs office to confirm. Currently, there are a few destinations where Stackry collects the duties and taxes. See this link for additional information: https://www.stackry.com/en/duties-and-taxes. We would love for you to give us another try. If so, and you have any questions, please email us at [email protected] and you will be helped by the best customer service in the industry. Thank you and have a nice day.
Brilliant using Stackry credit it helps to cut the price costs down I'll use Stackry credit all the time when it's available
Excellent service I would highly recommend it for anyone
Very fast service and great shipping company I would recommend it for anyone
I love this shipping company very friendly and helpful I would highly recommend it for anyone
Excellent service I would recommend Stackry to anyone
Reliable, fast delivery, excellent service. Highly recommended Stackry!
Service is always prompt and reliable! Thanks!
So convenient and reliable service. Thank you!
I would need the option to stick an envelope with the invoice on the box so that customs processing can be easier.
HI Gary! Thank you for your review. Please feel free to chat, call, or email us at [email protected] to make this request. ❤️
It's so easy to use, makes life better when you live in another country.
Stackry has been great since my 1st day using it. Have made more than 5 shipments across the Atlantic, into Africa in a breeze. Will continue using these services for as long as possible.
I love working with Stackry. They're professional and precise.
Will keep working with them.
Hi Laura. Thank you for your review. I apologize that you were not satisfied with our services. We pride ourselves on customer service, so it is concerning to hear this. I investigated your account history and did not see any issues reported. We would like to investigate your issues further to see where we went wrong and what we can do to help gain your trust back. Please email us at [email protected] and ask for Veronica to discuss further. Have a nice day!
Simple to use so far, just waiting for my first deliver. Seems like a great service. Thanks
مموقع ممتاز بس في تاخير بالمعالجة الشحنة
Great! Really face and well informed she whole way
Unsure how the price went from $100 to over $300 and probably won't use this service again. The quote was wrong. Fix that.
HI Jay. Thank you for your review. I am sorry you were not happy with the cost of the service. You can see a breakdown of the charges for the shipment by going to My account- My Payments. The cost of your shipment included the consolidation fees, full shipment protection insurance and the 10% Prepaid Australia VAT/GST. This is based on the value of the item being shipped. Please note, your customs calculations are specific to your country. Again, we appreciate the feedback. I understand your disappointment. We strive to get our rates as low as possible and will continue to do so. We would love for you to give us another try. If so, and you have any questions, please email us at [email protected].
Caution the price of consolidation. You don't get an estimate so once it's done you just receive an invoice which was very high in my case due to heavier items.
Hi Phil! Thank you for your review. I am sorry to hear that you ran into an issue with our pricing, but glad we were able to help you get items you cannot buy in your country. The prices are based on the size and weight of the package. Upon review of your shipment, I see you shipped drinks which can be heavy. We also offer a calculator so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator. If you ever want to give us another, try, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry. Thank you, and I hope you have a nice day ahead
Very easy to use, thank you Stackry! Clean and simple website too.
Answer: The restrictions are on these types of items are dependent on what country you are shipping to. It is always best to check with your local customs office on what can be shipped before shopping in the U.S. The specific restrictions will vary by country. For example on your list perfume has the tightest restrictions which are based on the ‘flash point’ of the perfume. Vitamins and supplements are widely shipped but some countries have very tight restrictions on specific ingredients. Stackry will ship most items that eligible to be shipped to your home
Answer: Hello Cruel! Thank you for reaching out. I am not exactly sure what you are asking. Please contact [email protected] to discuss further. Thank you and have a great day!
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السلام عليكم,
نعتذر عن هذا الازعاج,
نحن نحاول جعل اسعارنا اقل ما يمكن بما يتناسب مع نوعية الخدمة التي نقدمها,
ان الشحنة الخاصة بك تحوي على باور بانك وهذه تعتبر مواد خطرة, لذلك يجب الشحن مع شركات محددة وبصندوق بابعاد محددة,
الرجاء التواصل معنا من اجل شحناتك القادمة لنقدم لك الخصم المناسب,
شكرا لك,