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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!


stackry.com
Nashua, NH, United States
+38
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Stackry Reviews Summary

The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Excellent service...
August 26, 2023

Item received well packaged. Excellent service. I am happy.

Date of experience: August 26, 2023
Italy
1 review
0 helpful votes
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Awesome service for sure!
August 26, 2023

Awesome service for sure! The only thing where I was a little shocked where the high shippment prices, but maybe its because I have just one package, I don't know. For the rest everything works perfect!

Date of experience: August 26, 2023
GB
1 review
0 helpful votes
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Smooth Easy to Use Shipping Method
August 26, 2023
Updated review

Simple Name & Individual Locker number ID system + Stackry address & telephone given to seller.
Item shipped within US means local rate shipping.
E-mail notification on receipt.
Shipping to UK is then an easy process from there on.
Very easy transaction. Recommended.

Date of experience: August 26, 2023

As always, a great service
February 14, 2022
Previous review

As always, a great service - highly recommended

Date of experience: February 14, 2022

Simple and easy, highly recommended
April 9, 2020
Previous review

Simple and easy, highly recommended

Date of experience: April 9, 2020
Saudi Arabia
1 review
0 helpful votes
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Order Confirmation Feedback
August 25, 2023

The process was smooth and the time consuming was acceptable.

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Date of experience: August 25, 2023
AE
1 review
0 helpful votes
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أول شيء سعر الشحن غالي و انتو تقولون رخيص و بطيء الشحن و دفعت على الشحن اغلى من الطلبية لو أعرف ما كان طلبت اول مرة و آخر مرة

Date of experience: August 25, 2023
Jalal J. Stackry Rep
over a year old

السلام عليكم,

نعتذر عن هذا الازعاج,
نحن نحاول جعل اسعارنا اقل ما يمكن بما يتناسب مع نوعية الخدمة التي نقدمها,
ان الشحنة الخاصة بك تحوي على باور بانك وهذه تعتبر مواد خطرة, لذلك يجب الشحن مع شركات محددة وبصندوق بابعاد محددة,
الرجاء التواصل معنا من اجل شحناتك القادمة لنقدم لك الخصم المناسب,

شكرا لك,

Mexico
1 review
0 helpful votes
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Very fast service, I am being notified as soon as my shipments arrive, and even consolidation of different packages was pretty quick. Fully recommendable.

Date of experience: August 25, 2023
Spain
1 review
0 helpful votes
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Too expensive
September 24, 2023

It's not clear whether or not I'm going to be charged for customs upon arrival. Additionally I was expecting lower shipping rates...I don't think I will use this service again...

Date of experience: August 25, 2023
Judy G. Stackry Rep
over a year old

Hi Felice! I hope you are doing well. Sorry you found our service confusing and expensive. We appreciate your feedback. I do not see where you contacted client support regarding these issues. Please note, your customs calculations are specific to your country. For Spain, you pay Stackry for the shipping costs and based off of the customs values you add to your items / packages, the carrier you select (FedEx, DHL, USPS, etc.) collects the duty and customs payment from you. Every country has their own specific import taxes, so one country may have no duties and taxes charges, and another could be up to 30%. To add on to this, some countries tax differently based off the commodity. It is best to check with your local carrier or customs office to confirm. Currently, there are a few destinations where Stackry collects the duties and taxes. See this link for additional information: https://www.stackry.com/en/duties-and-taxes. We would love for you to give us another try. If so, and you have any questions, please email us at [email protected] and you will be helped by the best customer service in the industry. Thank you and have a nice day.

GB
1 review
0 helpful votes
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Brilliant using Stackry credit it helps to cut the...
August 25, 2023
Updated review

Brilliant using Stackry credit it helps to cut the price costs down I'll use Stackry credit all the time when it's available

Date of experience: August 25, 2023

Good service
July 30, 2022
Previous review

Good service

Date of experience: July 29, 2022

Excellent service I would highly recommend it for anyone

Date of experience: May 17, 2022

Very fast service and great shipping company I would...
April 15, 2022
Previous review

Very fast service and great shipping company I would recommend it for anyone

Date of experience: April 14, 2022

I love this shipping company very friendly and helpful...
February 10, 2022
Previous review

I love this shipping company very friendly and helpful I would highly recommend it for anyone

Date of experience: February 9, 2022

Very good and brilliant company
February 9, 2022
Previous review

Very good and brilliant company

Date of experience: February 9, 2022

Excellent service I would recommend Stackry to anyone
December 10, 2021
Previous review

Excellent service I would recommend Stackry to anyone

Date of experience: December 10, 2021

Great service very fast and helpful
March 6, 2021
Previous review

Great service very fast and helpful

Date of experience: March 6, 2021
Australia
1 review
0 helpful votes
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Reliable, fast delivery, excellent service
August 25, 2023
Updated review

Reliable, fast delivery, excellent service. Highly recommended Stackry!

Date of experience: August 24, 2023

Service is always prompt and reliable!
May 24, 2023
Previous review

Service is always prompt and reliable! Thanks!

Date of experience: May 24, 2023

So convenient and reliable service
April 26, 2023
Previous review

So convenient and reliable service. Thank you!

Date of experience: April 26, 2023

Fast, easy and reliable
July 22, 2022
Previous review

Fast, easy and reliable

Date of experience: July 22, 2022
Germany
1 review
0 helpful votes
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I would need the option to stick an envelope with the invoice on the box so that customs processing can be easier.

Date of experience: August 24, 2023
Judy G. Stackry Rep
over a year old

HI Gary! Thank you for your review. Please feel free to chat, call, or email us at [email protected] to make this request. ❤️

GB
1 review
0 helpful votes
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It's so easy to use, makes life better when you live in another country.

Date of experience: August 24, 2023
Mozambique
1 review
0 helpful votes
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Stackry has been great since my 1st day using it
August 24, 2023
Updated review

Stackry has been great since my 1st day using it. Have made more than 5 shipments across the Atlantic, into Africa in a breeze. Will continue using these services for as long as possible.

Date of experience: August 24, 2023

I love working with Stackry
January 5, 2022
Previous review

I love working with Stackry. They're professional and precise.
Will keep working with them.

Date of experience: January 4, 2022
Mexico
1 review
0 helpful votes
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Not great, do not recommend
September 23, 2023

------------------------------------------------------

Date of experience: August 23, 2023
Judy G. Stackry Rep
over a year old

Hi Laura. Thank you for your review. I apologize that you were not satisfied with our services. We pride ourselves on customer service, so it is concerning to hear this. I investigated your account history and did not see any issues reported. We would like to investigate your issues further to see where we went wrong and what we can do to help gain your trust back. Please email us at [email protected] and ask for Veronica to discuss further. Have a nice day!

California
1 review
0 helpful votes
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Simple to use so far, just waiting for my first deliver. Seems like a great service. Thanks

Date of experience: August 23, 2023
Iraq
1 review
0 helpful votes
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مموقع ممتاز بس في تاخير بالمعالجة الشحنة

Date of experience: August 23, 2023

Amazing
July 19, 2023
Previous review

Amazing

Date of experience: July 19, 2023
GB
1 review
0 helpful votes
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Great!
August 22, 2023

Great! Really face and well informed she whole way

Date of experience: August 22, 2023
GB
1 review
0 helpful votes
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Thanks
August 22, 2023

Very good thanks stackry! It's very good to know you can use a shipping service with no hiccups or faults.

Date of experience: August 22, 2023
Australia
1 review
0 helpful votes
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Unsure how the price went from $100 to over $300 and probably won't use this service again. The quote was wrong. Fix that.

Date of experience: August 22, 2023
Judy G. Stackry Rep
over a year old

HI Jay. Thank you for your review. I am sorry you were not happy with the cost of the service. You can see a breakdown of the charges for the shipment by going to My account- My Payments. The cost of your shipment included the consolidation fees, full shipment protection insurance and the 10% Prepaid Australia VAT/GST. This is based on the value of the item being shipped. Please note, your customs calculations are specific to your country. Again, we appreciate the feedback. I understand your disappointment. We strive to get our rates as low as possible and will continue to do so. We would love for you to give us another try. If so, and you have any questions, please email us at [email protected].

Australia
1 review
0 helpful votes
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Caution the price of consolidation. You don't get an estimate so once it's done you just receive an invoice which was very high in my case due to heavier items.

Date of experience: August 21, 2023
Judy G. Stackry Rep
over a year old

Hi Phil! Thank you for your review. I am sorry to hear that you ran into an issue with our pricing, but glad we were able to help you get items you cannot buy in your country. The prices are based on the size and weight of the package. Upon review of your shipment, I see you shipped drinks which can be heavy. We also offer a calculator so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator. If you ever want to give us another, try, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry. Thank you, and I hope you have a nice day ahead

Australia
1 review
0 helpful votes
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Very easy to use, thank you Stackry! Clean and simple website too.

Date of experience: August 21, 2023