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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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This was my first delivery with stackry and I'm very pleased and surprised as how fast it was!
I like the the simplicity of the user interface, and the customer support I got, but once my consolidated package arrived some of the goods had been scratched because they were adequately padded. I also thought was under the impression that if some of the goods have very fancy packaging that they would be included but they weren't, which was a bit of a downer.
Stackray is great.
The option for shipping Seeds to Other nations just requires certain paperwork that is easy to arrange instead of rejecting to sending it. The options to ship within the USA due to inability to ship abroad may require reviewing the process and hazmat handling fees. For abroad shipping seeds requires Certificate of origin, Commercial invoice (contains the latin scientific name) and a phytosanitary certificate. The cost for arranging these items worth paying if it will be delivered unlike the non correct charges for hazmat!
Excellent services always. I do trust and recommend Stakry for my shopping and mail handling from the states. Including the gifts delivery directly to my party's and partners.
But unfortunately the USPS option had not been shown for long time now. It used to be less expensive and time efficient as well.
I believe Stakry could bring better services to its customers if they work better on negotiating with shipping providers on sticking to the actual weight rather than the dimensional one. Or at least not to go for the full Dimensional!
I still think better prices are possible. And, wondering why the usps and ups are not shown as option to Kuwait.
Quick and easy to put in parcels and consolidate them ready for shipping.
Payment was deducted 2 times from my debit card when used Paypal first time!
Hi Islam. Thank you for your review. I am sorry to hear you ran into an issue using our service. Upon review, I see two payment attempts were made with PayPal, but it appears those payments were not successful. If this is not correct, we would like to investigate the issue further. Please email us at [email protected]. Attention to Veronica. Thank you, and I hope you have a nice day ahead.
Easy to use and very convenient for UK shoppers. My go to mail forwarding service from USA. Thank you!
My go to mail forwarder… reliable and fast shipping.
Secure shipping for all my stationery stuff.
Very convenient for UK customers. Love using their services.
Love this company. Easy to use and very convenient for UK customers.
Clear and easy to use platform, price still a bit high.
Fantastic and reliable service, I have been using it for years, the company always lives up to expectations.
Straight-cut, clear instructions and choices, and a very reliable experience from your services. Thanks!
Other thank being constantly kicked out of customer support chats, I'm impressed :D
I am happy with the service. Items arrived safely and in good condition and within the specified timeframe. Thank you.
Overpriced, it cost me almost $1000 NZD to ship a 9lb box to New Zealand when you billed me for a 29lb box. It didn't make sense to me. You hold the monopoly over your customers and they have no choice to pay it unless they forfeit their items.
HI Brett. Sorry to hear you were not happy with our pricing. The carriers that Stackry uses charge based on dimensional weight or actual weight, whichever is higher. Because of this, the size of your parcel can determine the billable weight of your shipment. Upon review of your shipment, I see you were billed on the size of the box versus the scale weight. We can reduce the size weight in our repacking and consolidating services by removing any excess packaging if you request it. I show the price you paid also included the consolidation of 13 packages, bubble wrap, storage fees for over 45 days, full shipment insurance and the prepaid New Zealand VAT/GST. Again, we are so very sorry for your displeasure, please feel free to email us at [email protected], we would love to review your shipment with you.
Easy handling but of course there are taxes adding to shipping/service...
Quick service. Packed with care. Appreciate the service. Thank you
Disappointed this time with pictures requests. Wasn't the one I requested. Other than that great service. Thank you
Amazing service! All the requests fulfilled fast. My packages were delivered in perfect condition. Pleased with the service.
This is way better than than what I used earlier. I like the ability to choose courier. The consolidation is very fast, items are immediately listed on the system. Information is sent both by whatsapp and email. Extremely satisfied with your service.
Way better than the previous service provider I used.
Simple, efficient and great communication throughout the whole shipping process.
I started using Stackry services a few years ago. Consolidation was lightning fast. Now, consolidation costs money/package and is super slow. It took 5 days for my shipment to be consolidated (from submission on Thursday until I got notified on Monday) and I still have to wait until shipping date.
I get that you probably have a great amount of orders to fulfill, but isn't making consolidation with a fee is the point which is to maintain the same level of quality services as before.
Also, when I tried to ship with DHL, which is the best shipping service in my country, there was no option to ship with DHL. Only Aramex which takes up to 2 weeks and Fedex which is very very bad in my country.
Hi Mohamed. Thank you for your feedback. I am sorry you are not happy with the current consolidation time. Due to lower volume during the summer months, Stackry is closed over the weekends, which is Saturday and Sunday, in the USA. It is important to know that typical consolidation completion time is 24-48 hours, although it can be much faster than this. I'm afraid that at times the consolidation can take longer than this due to the day it was requested and the current volume. We always hope to achieve faster completion time, but due to many different circumstances, that isn't always possible. We'll continue to do our best for you and all our customers. DHL is available to Saudi Arabia, so if this problem occurs in the future, please reach out to client support via live chat, telephone or by emailing [email protected] so we can trouble shoot the issue in real time. Thank you and have a nice day!
Too much money for shipping things and billable weight and not paying for the actual weight is making me hate using this app
HI Ibrahim. We are so sorry that you were not happy with the pricing. The carriers that Stackry uses charge based on dimensional weight or actual weight, whichever is higher. Because of this, the size of your parcel can determine the billable weight of your shipment. I see you are shipping records. The team cut the box down to fit the size of the albums to make the size weight as close to the scale weight as possible. The price you paid also included the extra fragile bubble option. Again, I am sorry you weren't happy with our services, if you ever want to give us another try, please email us at [email protected] and we can answer any other questions or concerns you may have. Thank you and have a nice day.
So many shipping companies not allowing payment completion which is irritating
Hi Hussain. Thank you for your review. I apologize that you were not satisfied with our services. I investigated your account history and did not see any issues reported. We would like to investigate your issues further to see where we went wrong and what we can do to help gain your trust back. Please email us at [email protected] and ask for Adel to discuss further. Have a nice day!
Didn't you increased shipping rates? I think i noticed it is more than before.
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Hi Anand. Thank you for your review. I am very sorry to hear you received items that were damaged. We do have options to "keep retailer boxes" & "keep invoices". We give every customer these choices so they can customize their consolidations as they deem fit. Our apologies if these options were not clear. We appreciate the feedback and I will send your comments along to our development team. We hope you use our services again and can gain back your trust. Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns. Have a nice day!