On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Super service, everything super easy to understand
Need to go back to items details to change the purchase price after shipment details are entered, just incase if found purchase price need to be corrected
No way to talk to a human being, support rarely answers.
Support won't answer my messages. I'm getting zero help from Stackry.
I couldn't make my payment through PayPal, a 400 debug error message appeared the two times I tried through this method, I don't really like to use my credit card number directly. Please work on this. And the shipping fees are extremely expensive.
Hi Xixteel. Thank you for your review. I am sorry to hear you ran into an issue paying for your shipment. I do not see where you contacted support regarding this issue, but normally this error means there is a temporary connection issue with PayPal. We have solutions to this problem when it occurs. If it happens in the future, please email us at [email protected] Attention to Veronica. Thank you, and I hope you have a nice day ahead.
Process was so easy, and browsing my shipment details was easy as well.
I'm glad that I found stackry after so many years of searching and wasting time and money on other shipping companies
Much easier navigation this time round. Excellent service- thank you!
My package went missing, so that is a pretty negative outcome
HI Jacqueline. We are very sorry to hear your package shipped with DHL Global Mail went missing. It is very rare for a package to go missing, but Stackry has a dedicated claims department. I can see that one of our customer service representatives has been helping you with this matter and has sent you a claim form. Please continue working with our customer service team on this matter. Again, we are so sorry this happened and completely understand your disappointment.
It would be nice when if the consolidation cost makes the package expensive, there is a choice to keep them separate and the rates
Shipment pricing is extremely inflated, considering changing to another provider
Hi Sylvia! Thank you for your review. I am sorry to hear that you ran into an issue with our pricing. Shipping charges are based on a multitude of factors. Our customers see the most cost savings using our consolidation service to create a shipment that is billed by the scale weight. We also offer a calculator so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator. Upon review, I see you shipped with FedEx Economy, but Stackry does offer other economy services for non urgent shipments. If you would like to discuss further, please email us at [email protected] and you will be helped by the best customer service in the industry!
All the packages I have received from Stackry were intact. Everything inside was safe and secure. I would highly recommend this service!
First time using stackry. Completed satisfied with the service rendered. Fast shipping and the response have been good.
Very prompt and responsive customer support system. Package consolidation and shipping was swift; they are just a click away.
Love this, easy to use. Would love if prices could also be shown in selected countries currency
All instructions are clear, many options to choose from at great prices. I wish there was a stackry for the U.K!
I used stackry to ship my mattress to mexico. There was a hiccup with DHL but Stackry took care of it and their customer service was everything it need to be, which is helpful.
Great service keep up the good work, some of my items were missing though
Excellent customer service, exceptional staff and timely response to enquiries.
Fast turn around - Last shipment arrived very fast with no problems.
Saeed and Veronica both were remarkable with their customer service experiences and supports! Thank the both of you so much!
I love how STACKRY always provides FAST QUICK RELIABLE customer service to their customers.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
HI Miguel. We are very sorry to hear this. I looked into your account history and see customer support responded to your two inquiries within 24 hours in the last month. Perhaps you sent other messages from a different email address? Stackry client support can be reached by telephone, and live chat Monday - Friday from 9:00AM-4:00PM EST. You may also email Stackry. We would like to investigate your issues further to see where we went wrong and what we can do to help gain your trust back. Please email [email protected] attention to Veronica. Thank you and have a nice day ahead!