Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Stackry

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!


stackry.com
Nashua, NH, United States
+38
How would you rate Stackry?
grey stargrey stargrey stargrey stargrey star

Stackry Reviews Summary

The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Ryan L.
Unfollow Ryan L.
Share Review
Report Review

Shipping from the US is always going to be expensive. Id suggest getting alot of things at once to make it cheaper.

Date of experience: March 19, 2024
GB
1 review
0 helpful votes
Follow Andrew F.
Unfollow Andrew F.
Share Review
Report Review

Website very straight forward and easy to use thanks

Date of experience: March 19, 2024
Judy G. Stackry Rep
over a year old

Hi Andrew! Thank you for taking the time to leave Stackry a nice review.😊️

GB
1 review
0 helpful votes
Follow Erica T.
Unfollow Erica T.
Share Review
Report Review

I wish I'd known about this service sooner! Thanks

Date of experience: March 19, 2024
Poland
1 review
0 helpful votes
Follow Lukasz F.
Unfollow Lukasz F.
Share Review
Report Review

Wow
March 25, 2024

Wow. You had outstanding idea and beautiful execution. I salute you

Date of experience: March 15, 2024
Judy G. Stackry Rep
over a year old

Thank you Lukasz for leaving us such a nice review✔. We really appreciate it! ❤️

GB
1 review
0 helpful votes
Follow Helen N.
Unfollow Helen N.
Share Review
Report Review

Stackry is always so quick to process parcels and really clear about customs and options. I always feel like I'm being helped to prepare and label my parcels as accurately as possible, which then helps get them to me as quick as possible.

Date of experience: March 15, 2024
Judy G. Stackry Rep
over a year old

Thank you Helen for being our customer and taking the time to leave us a review. We really appreciate your feedback! ❤️

GB
1 review
0 helpful votes
Follow Daniel J.
Unfollow Daniel J.
Share Review
Report Review

Excellent
March 24, 2024

Excellent tutorials, was nervous, but great service

Date of experience: March 14, 2024
GB
1 review
0 helpful votes
Follow Cynthia P.
Unfollow Cynthia P.
Share Review
Report Review

Stackry are always so fast at shipping and their support is excellent

Date of experience: March 14, 2024

Amazing service, by far the best reshipping option...
April 17, 2023
Previous review

Amazing service, by far the best reshipping option available

Date of experience: April 17, 2023
GB
1 review
0 helpful votes
Follow Andrew M.
Unfollow Andrew M.
Share Review
Report Review

Excellent quick and easy to use as always, Thank you
March 23, 2024
Updated review

Excellent quick and easy to use as always, Thank you.

Date of experience: March 13, 2024

Awesome customer service, Many thanks to Katie Brown...
February 20, 2024
Previous review

Awesome customer service, Many thanks to Katie Brown for excellent assistance with my recent orders.

Date of experience: February 20, 2024
France
1 review
0 helpful votes
Follow REGIS I.
Unfollow REGIS I.
Share Review
Report Review

Keep forgetting small stuff in original parcels, stickers and such. Annoying.

Date of experience: March 13, 2024
Judy G. Stackry Rep
over a year old

Hi Regis! Thank you for your review. I see we have a permanent note on your account to keep all of these items, so please accept our apologies if this is still a problem. I will make sure this feedback is passed along to the appropriate department. :) Thank you, and I hope you have a nice day ahead.


Sometimes stickers and goodies are left in the original parcels. Collectible stuff.

Date of experience: June 15, 2022
Australia
1 review
0 helpful votes
Follow Andrew A.
Unfollow Andrew A.
Share Review
Report Review

Always great however the new customs declaration stuff is very confusing I prefered the old way where you typed in what the object was

Date of experience: March 12, 2024
Judy G. Stackry Rep
over a year old

Hi Andrew! Thank you for taking the time to leave us a review. We appreciate your time and feedback. I am sorry the new customs procedures are difficult. Sadly, Stackry had to make these updates to comply with new customs regulations around the world. If you have any questions about this process, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry. ❤️

NL
1 review
0 helpful votes
Follow Rody D.
Unfollow Rody D.
Share Review
Report Review

Stackry is a reliable and trustworthy, I've send two packages so far with one being already delivered and one in transit

Date of experience: March 10, 2024
Canada
1 review
0 helpful votes
Follow Theresa O.
Unfollow Theresa O.
Share Review
Report Review

Your prices for shipping are misleading - making the client pay more after they have the items shipped to you. There are much more affordable services.

Date of experience: March 7, 2024
Judy G. Stackry Rep
over a year old

Hi Carmelita! Thank you for your feedback. I am sorry you found the prices to be expensive. Stackry offers a rate calculator, so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator. Clients also see the most savings by using our consolidation service versus sending smaller packages one by one. I noticed you requested a repack. I apologize we were not able to make the package smaller to save you on shipping. This occurs in some cases, where the original shipping box or bag is the best fit. What we should have done is sent you an email stating that the package was not able to be repacked and refunded the repack fee. I have gone ahead and issued that refund to you. I will make sure your feedback is passed along to the appropriate department manager.
Please feel free to email us at [email protected] for any additional questions.

GB
1 review
0 helpful votes
Follow Oleg Q.
Unfollow Oleg Q.
Share Review
Report Review

Super expensive
March 17, 2024

Super expensive. Shipping is 25% of the items I purchased

Date of experience: March 7, 2024
Judy G. Stackry Rep
over a year old

Hi Oleg, Thank you for your feedback. Sorry the prices were so high. Upon review, I noticed an issue with your shipment and requested client support reach out to you to discuss. We hope you use our services again and can gain back your trust. Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns. Thank you and have a great day ahead.

GB
1 review
0 helpful votes
Follow Sam B.
Unfollow Sam B.
Share Review
Report Review

So far so good
March 7, 2024

So far so good. Everything in my first package was packed safely and securely.

Date of experience: March 7, 2024
Switzerland
1 review
0 helpful votes
Follow claire G.
Unfollow claire G.
Share Review
Report Review

First time using
March 7, 2024

First time using. I had put-off tackling this shipping as I thought it would be difficult... Was so much easier than I anticipated!
Of course, haven't seen the process through to the end yet, but fingers crossed the parcel arrives without fuss or error... All I can say at this stage is, so far, so good.

Date of experience: March 7, 2024
Saudi Arabia
1 review
0 helpful votes
Follow Abdulelah I.
Unfollow Abdulelah I.
Share Review
Report Review

..
March 4, 2024

..

Date of experience: March 4, 2024
Saudi Arabia
1 review
0 helpful votes
Follow Reemas A.
Unfollow Reemas A.
Share Review
Report Review

Very high shipping costs if I shipped it from Amazon to Saudi it would actually be 114 dollars instead of 143 I was very disappointed my experience was terrible I don't think I'll order with stackery again fortunately one on the stackery team helped me a lot her name was Sara Haroon she's the only reason I'm finalising this shipment.

Date of experience: March 2, 2024
Judy G. Stackry Rep
over a year old

Hi Reemas. Thank you for your kind feedback about Sara. We are very sorry to hear that you were not happy with the cost of our service. Normally, the shipping is less when customers use our consolidation services, so we would like to investigate further. Please feel free to email us at [email protected] attention to "Adel", we would love to review your shipment with you. Have a nice day.

AE
1 review
0 helpful votes
Follow Ghanem Q.
Unfollow Ghanem Q.
Share Review
Report Review

مميز وهذا ثاني طلب لي عن طريقهم واهم شي المصداقيه شكراً جزيلاً

Date of experience: March 1, 2024
Saudi Arabia
1 review
0 helpful votes
Follow KHALID L.
Unfollow KHALID L.
Share Review
Report Review

Prices are insanely high, lots of times I pay more for the shipping than the actual product,

Date of experience: February 29, 2024
Judy G. Stackry Rep
over a year old

Hi Khalid, Thank you for your feedback. We are very sorry to hear that you were not happy with the cost of our service. Clients see the most value and savings in our service by using our repacking or consolidation services. Something to note, Stackry does not charge any membership or receiving fees and offers free storage on any package for 45 days, not to mention 0% state sales tax on every package shipped to our warehouse. Stackry prides itself on transparency (no hidden fees!) and world class service. If you have any questions, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry!

Australia
1 review
0 helpful votes
Follow Kye U.
Unfollow Kye U.
Share Review
Report Review

It was very good your team is very helpful
Thank you

Date of experience: February 29, 2024