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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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Shipping from the US is always going to be expensive. Id suggest getting alot of things at once to make it cheaper.
Website very straight forward and easy to use thanks
I wish I'd known about this service sooner! Thanks
Thank you Lukasz for leaving us such a nice review✔. We really appreciate it! ❤️
Stackry is always so quick to process parcels and really clear about customs and options. I always feel like I'm being helped to prepare and label my parcels as accurately as possible, which then helps get them to me as quick as possible.
Thank you Helen for being our customer and taking the time to leave us a review. We really appreciate your feedback! ❤️
Stackry are always so fast at shipping and their support is excellent
Amazing service, by far the best reshipping option available
Excellent quick and easy to use as always, Thank you.
Awesome customer service, Many thanks to Katie Brown for excellent assistance with my recent orders.
Keep forgetting small stuff in original parcels, stickers and such. Annoying.
Hi Regis! Thank you for your review. I see we have a permanent note on your account to keep all of these items, so please accept our apologies if this is still a problem. I will make sure this feedback is passed along to the appropriate department. :) Thank you, and I hope you have a nice day ahead.
Sometimes stickers and goodies are left in the original parcels. Collectible stuff.
Always great however the new customs declaration stuff is very confusing I prefered the old way where you typed in what the object was
Hi Andrew! Thank you for taking the time to leave us a review. We appreciate your time and feedback. I am sorry the new customs procedures are difficult. Sadly, Stackry had to make these updates to comply with new customs regulations around the world. If you have any questions about this process, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry. ❤️
Stackry is a reliable and trustworthy, I've send two packages so far with one being already delivered and one in transit
Your prices for shipping are misleading - making the client pay more after they have the items shipped to you. There are much more affordable services.
Hi Carmelita! Thank you for your feedback. I am sorry you found the prices to be expensive. Stackry offers a rate calculator, so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator. Clients also see the most savings by using our consolidation service versus sending smaller packages one by one. I noticed you requested a repack. I apologize we were not able to make the package smaller to save you on shipping. This occurs in some cases, where the original shipping box or bag is the best fit. What we should have done is sent you an email stating that the package was not able to be repacked and refunded the repack fee. I have gone ahead and issued that refund to you. I will make sure your feedback is passed along to the appropriate department manager.
Please feel free to email us at [email protected] for any additional questions.
Hi Oleg, Thank you for your feedback. Sorry the prices were so high. Upon review, I noticed an issue with your shipment and requested client support reach out to you to discuss. We hope you use our services again and can gain back your trust. Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns. Thank you and have a great day ahead.
So far so good. Everything in my first package was packed safely and securely.
First time using. I had put-off tackling this shipping as I thought it would be difficult... Was so much easier than I anticipated!
Of course, haven't seen the process through to the end yet, but fingers crossed the parcel arrives without fuss or error... All I can say at this stage is, so far, so good.
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Very high shipping costs if I shipped it from Amazon to Saudi it would actually be 114 dollars instead of 143 I was very disappointed my experience was terrible I don't think I'll order with stackery again fortunately one on the stackery team helped me a lot her name was Sara Haroon she's the only reason I'm finalising this shipment.
Hi Reemas. Thank you for your kind feedback about Sara. We are very sorry to hear that you were not happy with the cost of our service. Normally, the shipping is less when customers use our consolidation services, so we would like to investigate further. Please feel free to email us at [email protected] attention to "Adel", we would love to review your shipment with you. Have a nice day.
مميز وهذا ثاني طلب لي عن طريقهم واهم شي المصداقيه شكراً جزيلاً
Prices are insanely high, lots of times I pay more for the shipping than the actual product,
Hi Khalid, Thank you for your feedback. We are very sorry to hear that you were not happy with the cost of our service. Clients see the most value and savings in our service by using our repacking or consolidation services. Something to note, Stackry does not charge any membership or receiving fees and offers free storage on any package for 45 days, not to mention 0% state sales tax on every package shipped to our warehouse. Stackry prides itself on transparency (no hidden fees!) and world class service. If you have any questions, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry!
It was very good your team is very helpful
Thank you
Answer: The restrictions are on these types of items are dependent on what country you are shipping to. It is always best to check with your local customs office on what can be shipped before shopping in the U.S. The specific restrictions will vary by country. For example on your list perfume has the tightest restrictions which are based on the ‘flash point’ of the perfume. Vitamins and supplements are widely shipped but some countries have very tight restrictions on specific ingredients. Stackry will ship most items that eligible to be shipped to your home
Answer: Hello Cruel! Thank you for reaching out. I am not exactly sure what you are asking. Please contact [email protected] to discuss further. Thank you and have a great day!
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Hi Andrew! Thank you for taking the time to leave Stackry a nice review.😊️