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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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It was easy, I hope my parcel will arrive safely and on time.
I didn't got less than one start to give you for your bad services and even bad support
I asked sticky to ship my package since 27th of November and I paid what they asking for shipping fees, until now. I didn't get any update about my shipment when I contact with a customer care or customer service. I didn't get any answers they giving me link after link and all of them giving me one answer the item not found and they insists that they shipped it. I don't get anything I don't got any information about my package and they didn't provide me any answers
Stackry is fine. USPS fees have gotten too high. No longer feasible to ship by mail.
Why oh why does a letter opener that looks like a sword and a fencing trophy that they used an actual replica get stopped as swords. Actually understandable re the replica i guess. But why did no one respond to my emails until i asked clearly re a sword rather than sending links showing the letter opener sold as a letter opener... frustrating and slow...
Hi Albert. Thank you for your feedback. Sorry once again for your disappointment. We price ourselves on customer service, so it was surprising to hear you did not receive a response to your inquiry. I looked into your account history and see an agent responded to your inquiry, but I apologize if you did not receive the email. We can ship small knives with a blade up to 5 inches long. The letter opener had a blade longer than 5 inches and that is the main reason we could not ship it. See here: https://www.stackry.com/en/prohibited-items. If you would like to discuss this in more detail, please email us at [email protected] attention to "Veronica". Thank you and have a great day.
Seems there is little communication between the shipping/consolidation area and the support area... on my last shipment... it appears another US address company i'll try.
Easy, we will try the shipping and see if it is as my friend told me.
I wich the process is all was smooth and fast like this…for the first time
Amazing and quick service. Best site Ive ever used for getting my parcels to uk from US
The quote was very far off what was originally quoted. Delays have occurred.
Hello Charles. Thank you for taking the time to share your feedback with us. We apologize for the discrepancy in our shipping estimate and the actual cost. We understand how frustrating this must have been for you, and we're truly sorry for any inconvenience this caused. I looked at your account history and can see that it was more expensive, because it was a dangerous goods shipment due to the Alcohol-Based Markers. Due to international regulations, shipping flammable items requires Stackry to use a certain box size and it limits the economy carriers offered. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. We do believe our prices to be very competitive but keep striving to bring costs down for our customers. If you would like to discuss it further, please email us at [email protected] and you will be helped by the best customer service in the industry!
لم تشحنوا كل ما وصل لكم، ولم تتركوا لي خيار غير اتلافها ودفعت ١٢ دولار اضافية بلا فائدة
السلام عليكم,
نعتذر عن الازعاج والاحباط الذي اصابك,. ان الشحنة الخاصة بك كانت تحوي على حقن طبية وعلى اكمسسواراتها, للأسف هذه النوع من الاغراض لا يمكننا شحنه الى اي مكان, يمكننا فقط ارجاع هكذا شحنات للبائع فقط.
في المرات القادمة الرجاء الاطلاع على قائمة المواد المحظور شحنها:https://www.stackry.com/en/prohibited-items
يمكنك دائما التواصل معنا عبر التشات المباشر او الايميل, او رسائل التواصل الاجتماعي من اجل السؤال عن امكانية الشحن لاي غرض في حال كان هناك اي شئ تشك فيه,
شكرا لك,
Stacktry works very fast, Consolidation took one day pretty much and they send pictures really fast whenever something comes into your locker.
Had a problem with shipping option but costumer services helped me greatly and rapidly!
Really recommend.
The payment page loads too slowly. Especially when paying with Paypal.
Good communication and Excellent service, thanks stackry!
Great experience. Thank you. Very easy to use. Definitely be using again (and again!) 😀
Streamlined experience; they are very quick in scanning received packages. The shipping consolidation was a bit problematic, but that has since then massively improved! The first time i used their shipping consolidation service, there was a 1-week delay! To their credit, it was immediately addressed when i contacted Support. I did hate needing to contact Support. I tried the service again and this time the consolidation experience was much faster (less than 24 hours). Maybe the first time was just a fluke. Important thing is the company seems committed to making things right.
Customer service is very helpful in times of need! An idea would be to include messages on package reminders via WhatsApp, SMS or some sort of text message (but that is because I wasn't vigilant enough)
Always happy with the service and never had any issues getting things shipped to the UK. Thanks so much :)
Hi Nikki! Thank you for taking the time to leave us a review. We're thrilled to hear that you were satisfied with our service. We strive to provide fast and efficient service, and it's great to know we met your expectations. If you have any other questions or need assistance in the future, please don't hesitate to reach out to us at [email protected]. We're always here to help!
With stackry, it feels like I can trust my purchase with this forward shipper.
Great service, well organized... really appreciate it.
Great Service, very well organized, good interface for filling out customs info
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Hossam. Thank you for your feedback. Sorry to hear you did not have a good experience using our service and with your communications with client support. I see you shipped your package with FedEx Connect. Connect by FedEx (the economy branch of FedEx) is the slowest shipping option that Stackry offers. It can take up to 15 business days. The service does not come with live tracking. The tracking updates can go many days between scans. As of today. I see the shipment has been received at the carrier hub in the USA and is being processed for international transport. The final leg of delivery will be handled by Qatar Post. Please continue to track the package on the tracking link supplied to you. Responses to emails can take 2-3 business days at this time. If you wish to discuss further, Stackry customer service also can be reached by phone by calling +1 781-491-0874 or Live chat. Our hours are Monday -Friday from 9:00AM to 4:00PM EST. Thank you and have a great day.