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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!


stackry.com
Nashua, NH, United States
+38
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Stackry Reviews Summary

The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

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Iceland
1 review
0 helpful votes
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Very disappointed in the actions taken by the Stackry staff regarding the mistake made with my shipment. I did not receive a part of my package, first they denied it, then when they realized that they made a mistake they only correct it partially, leaving me with the burden of sorting things out with DHL and the tax authorities as I now have to explain to them the whole situation to prevent them from double taxing me. Stackry couldn't even agree to send a letter to DHL to explain the situation.
I've been happy with the service so far but now after this transaction with customer service I will take my business elsewhere and will not recommend this service to anyone.

Date of experience: November 3, 2022
AE
1 review
0 helpful votes
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So easy and quick, second time trying it out. Absolutely worth it.

Date of experience: November 1, 2022
GB
1 review
0 helpful votes
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Will be looking for another provider
December 1, 2022
Updated review

Will be looking for another provider - a lot has changed with this service and ive been using it for a while, Im not happy with all the new changes,

Date of experience: November 1, 2022

Very easy and straightforward to use
July 20, 2020
Previous review

Very easy and straightforward to use. Waiting for my shipment now

Date of experience: July 20, 2020
GB
1 review
0 helpful votes
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Brilliant service
November 1, 2022

Brilliant service. Love ease of use and your direct support was very helpful

Date of experience: November 1, 2022
Canada
1 review
0 helpful votes
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Everything worked fine but unfortunately there is no estimation of what the package will cost to re-send before it is shipped to Stackry. I didn't get the order repackaged and got no extras. It shouldn't cost 40$ (The next cheapest option was 68$) to ship a 2lbs box 400km. Even if there is a border in between. I could ship a package that weighs five times more for the same price all the way across Canada. I don't know what normal prices for shopping in the US is but I am very surprised that apparently it's much less competitive dispute there being so many more carriers.

Date of experience: October 31, 2022
Saudi Arabia
1 review
0 helpful votes
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لقد ارسلت ايميل ان بياناتي المدخله الجمركية بحاجة الى تعديل ولم يتم التجاوب معي

Date of experience: October 30, 2022
Eias D. Stackry Rep
over a year old

السلام عليكم,

نعتذر عن هذا الازعاج,

لقد قمنا بمراجعة سجلاتنا, ولم نجد اي ايميل من حضرتك لنا بخصوص هذه الشحنة, هل من الممكن ان ترسلي لنا رقم الايميل الذي تم ااعطائه له من قبل النظام لدينا من احل ان نتابع الموضوع ؟

شكرا لك,

GB
1 review
0 helpful votes
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Too many helper messages
October 30, 2022

Too many helper messages. You should be able to click "skip" once and not have them show again, the shipping flow is obvious most people won't need help.

Date of experience: October 30, 2022
Saudi Arabia
1 review
0 helpful votes
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Amazing experience, a little expensive for shipping but still a great experience!

Date of experience: October 29, 2022
Saudi Arabia
1 review
0 helpful votes
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You are charging too much more than double what amazon charges for the same service.
The only thing is that i can't return the items to amazon unfortunatly so i am stuck with you.

Date of experience: October 29, 2022
Laura C. Stackry Rep
over a year old

Hi Mohammad!
Thank you for your review. I am sorry to hear that you ran into an issue with our pricing. Shipping charges are based on a multitude of factors our customers see the most cost savings using our consolidation service to create a shipment that is billed by the scale weight.
We also offer a calculator so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator If you would like to discuss further, please email us at [email protected] and we’ll gladly try to assist you in ensuring a better price the next time around.
Thank you, and I hope you have a nice day ahead.

Canada
1 review
0 helpful votes
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Easy to navigate!
October 28, 2022

Easy to navigate! Always ships quickly and accurately.

Date of experience: October 28, 2022
District of Columbia
1 review
1 helpful vote
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Overall, positive experience
October 28, 2022

Overall, positive experience. However, due to some Amazon partners not giving me the tracking number, naming and pricing some of the packages became a bit of a challenge. Not your fault though. But for this reason, I wish the process could be streamlined better somehow. Like if I have to spend $5 for a photo that may or may not help me cross reference the package with my Amazon orders only because they didn't give me a tracking number, that's a bit unfair in my opinion.

Date of experience: October 27, 2022
Saudi Arabia
1 review
0 helpful votes
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More limitations for items classifications plus limitations for shipping options

Date of experience: October 27, 2022

Good shipping option this time
May 14, 2020
Previous review

Good shipping option this time

Date of experience: May 14, 2020
GB
1 review
0 helpful votes
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Very straightforward and excellent shipping price.

Date of experience: October 27, 2022
GB
1 review
0 helpful votes
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Amazing customer service would highly recommend!
October 26, 2022
Updated review

Amazing customer service would highly recommend! Always looking out for their customer. Thank you!

Date of experience: October 26, 2022

Really easy and good price
December 23, 2020
Previous review

Really easy and good price

Date of experience: December 23, 2020
Saudi Arabia
1 review
0 helpful votes
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تجربة رائعة ومميزة ولكن أسعار الشحن مرتفعة، سأقوم بإعادة التعامل معكم في حال قمتم بتخفيض تكاليف الشحن.

Date of experience: October 26, 2022
Switzerland
1 review
0 helpful votes
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Very intuitive
October 26, 2022

Very intuitive. Haven't been using your service in a long time and can tell you are making the experience better and better!

Date of experience: October 26, 2022
Australia
1 review
0 helpful votes
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There was only 1 freight option for me which was super expensive, much more than i thought! I wont be using the service again if thats the cost of shipping as i believe there would have been other options. I did not need the package to be sent express, but i was not given any other otpion

Date of experience: October 26, 2022
NL
1 review
0 helpful votes
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Very clear site: good that the side has popup boxes with extra explanations.

Date of experience: October 26, 2022
Saudi Arabia
1 review
0 helpful votes
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You need to update the app for customize the iphone 10 max and above

Date of experience: October 25, 2022
GB
1 review
0 helpful votes
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Really easy to use, Fast customer service, Good prices, 100% recommend

Date of experience: October 25, 2022