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Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I got my prom dress from here and my dress was amazing. I got so many compliments and it was so comfortable to wear. They got my measurements perfect.
First class service, guick delivery, thank you, I am very satisfied and plan to continue shoping at your site
Dear Svetlana,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
This dress was ordered for an event in New York City. I requested length to be added to the dress because of my height. The dress was made to the measurements and fit perfectly!
DRESS arrived within 4 weeks,, in the correct size and in the correct colour, (was very worried after ordering and paying,then reading all of the reviews,) but very pleased when opening the packaged,...a bit alarmed as the packaging was slashed, probaby during customs but the protective bag did its job.
Dear Brenda,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Cente
The dress was beautiful. My daughter was gorgeous. We will be buying her dress again this year.
Dear Paulette,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Perfect fit and well made. Will order from Stacees again. Highly recommend.
Dear Chairety,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Dress was beautiful, exactly as pictured, and true to size. Would definitely recommend and will continue to do business with Stacees!
Dear Bianca,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress was beautiful, the fit so good we didn't even need to get it altered.
Dear Natalie,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
They were so helpful with ordering making sure we get the perfect size, we did! My daughter loved it and she looked beautiful!
Dear Christine,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Dress is beautiful. Did have a minor delay in shipping, but Stacee's contacted me to let me know before I had even checked the tracking. Dress arrived only a few days than they originally expected. Customer Service has been great.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Easy to order and came just fine. Styles were very nice.
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The process was very smooth and faster than I expected. The dress was beautiful and I had no problems. The store is very attentive and the chatbots are very helpful.
Dear Brianna,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Right colour, perfect fit, perfect material. I am so happy and relieved that there so nice and arrived on time for my event!
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I was a little nervous about buying a dress for my wedding online, but Stacees made the experience a complete success! I would not hesitate to buy another dress from them in the future.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Very quick delivery and dress is beautiful and very elegant.
Dear Natalie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Delivery was great. Took about 2 weeks to receive the dress once ordered. My daughter is 5'6 and about 125lbs. She is tall and a thin build, 16 years old and we purchased a size 4. She is a bra size 34 B. She did not wear a strapless bra and was a little self conscious about anything showing on the side. Other than that is was perfect and she looked beautiful!
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress is beautiful but it appears that the back of the dress that was delivered is longer than the front. The pic of this dress on Stacey's on-Line website did not appear to have this uneven length.Sent several emails to Stacey's Customer Care about my issue but have not yet received a response.
Dear Sandy,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
Had a great experience with stacees. Dress was made perfectly to fit. Great customer service. Would definitely shop here again.
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
This dress did not disappoint. I was worried that it was going to be a knock off from the picture but they asked for measurements and the dress came back exactly as the picture plus the measurements were in the length that my daughter needed for her sweet 16. I would definitely recommend this store.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
I was super skeptical of this site at first, and was getting nervous that the dress wouldn't arrive in time for prom. But it arrived about 2 weeks early! When it arrived i absolutely fell in love. Genuinely, the only complaint i have, is the quite obvious tailor lines on the front. If you are planning on ordering from here, i recommend doing it a couple weeks before you WANT to receive the dress. Give yourself at least 2 weeks before prom. The stress wasn't worth it HAHA. More importantly, i had an amazing time and got so so many compliments on my dress! Thank you, stacees!
Dear Kayla,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center