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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The sizing was perfectly accurate to the measurements! The color and design also matched the photos online. Very well made dress!
We ordered a dtess for my daughter. It arrived quickly after ordering, the model and style is fantastic, the color is exactly as in the website, it fits great on her. We are very satisfied.
Last year at same time we ordered a dress for my daughter and it came to the exact measurements we told them and it was very great quality.
I ordered a dress and was going to make it too short. They responded with an email saying they will only make short dresses a certain length and you have to have them tailored. Good thing or the dress would've been way too short. It was beautiful and exactly like the picture!
Casey, thank you for sharing your experience and for your kind words about the dress. We’re glad we could help ensure it suits you perfectly, and we look forward to assisting you with any future special occasion outfits!
I liked that there was an option to customize!
We recieved our order eariler than expected. The dress was of beautiful quality and the customer service was just an email away if we needed anything. Better yet, the prices are reasonable and affordable.
Janelle, thank you so much for your kind words! We're thrilled to hear you loved the dress and that our team was able to support you quickly—your happiness means the world to us. Please don’t hesitate to reach out anytime you need assistance in the future!
The dress was customized and it fit perfectly. The dress was more beautiful in person. I received so many compliments. Also, the service was great. If I had a question they answered it quickly
Thank you so much, Gloria! We're thrilled to hear your dress fit perfectly and that you felt covered by attentive service every step of the way—that’s exactly what we aim for. Please don’t hesitate to reach out again if there’s anything else we can do to make your special moments even brighter!
Ordered a Hoco dress and it was as pictured. I didn't see the email for custom measurements so that was user error. We learned and are excited to have a dress tailored to fit. Ordering this time for junior prom. Love this site and highly recommend!
Kimberly, thank you so much for your enthusiasm and kind words! We're thrilled to hear you're excited about the custom sizing and honored to be part of these special moments in your life. Can't wait to help you find an amazing dress for junior prom!
My last couple dresses were very good quality and they fit all very nicely and they seemed elegant, but it was just the shipping that kind of took a little longer than expected
Issabela, thanks so much for the kind words about the dresses and how they fit! We genuinely appreciate your patience with the shipping delay and I’m thrilled you found each one elegant. Can’t wait to help you dress for your next standout occasion!
It's great! The dresses look Beautiful and I hope the shipping is pretty fast
Last year's dress was true to size, the color was exactly what we wanted, and the length, fabric, and cut were everything we had hoped for.
Thank you so much, Brandi, for coming back and sharing your kind words! We're thrilled that your dress fit perfectly and matched exactly what you envisioned—your satisfaction means the world to us. We look forward to helping you find the perfect look again in the future!
I ordered my daughter her junior year homecoming dress. We took her measurements and compared them to the sizing chart. When she tried it on, it fit like a glove. It was beautiful.
Misty, thank you for sharing this wonderful feedback. We're thrilled your daughter’s dress was a perfect fit and beautiful for her special day. We truly appreciate your support and look forward to helping you again in the future.
This will be our second prom dress for my daughter and Stacee does an amazing job customizing and it always fits like a glove.
Thank you so much, Tracy, for sharing your wonderful experience! We’re thrilled Stacees attention to detail continues to make every dress fit just right and special moments even more memorable. Looking forward to helping your daughter shine at her next event!
We've ordered several homecoming and prom dresses from Stacees and all have been beyond our expectations. Great detail and sizing is spot on. Very happy with all our purchases.
Thank you so much, Crystal, for sharing your wonderful experience with us. We’re delighted to hear that the dresses met your expectations so well and truly appreciate your trust in us to help make special occasions even more memorable.
You all lied saying the dress is custom when is not! On your site you have custom OR regular sizes dress and eBay is what we order but you all lied and said it was custom. Dress was all wrinkled and too big.
Hilda, I'm truly sorry to hear about your disappointing experience with your dress and the return process. We take your feedback to heart and want make sure every order matches our customers’ expectations exactly. Please reach out so we can know more and find a way to make things right for you.
Easy to understand what size to purchase; great at making adjustments as needed. Very nice quality and looked beautiful on my daughter. Comfortable to wear! Came early in the timeframe stated. Excited to receive prom dress! (03/28/26)
Thank you so much, Heather, for sharing your experience—it's wonderful to hear that the sizing guidance and adjustments met your expectations and that your daughter felt beautiful and comfortable. We're honored to be part of these special moments and are always here to ensure everything continues to go perfectly for your upcoming events. Please don’t hesitate to reach out if there’s anything more we can do to help!
Detailed description of dresses; great response from customer service with chat function; enough sizing information to make a good decision.
We have ordered a few times before and we were so impressed with the quality of the dresses. Very beautiful material and the color is what was pictured. We did custom ordering and it was perfect sizing!
Angela, thank you so much for sharing your wonderful experience with us! We’re thrilled to hear our commitment to quality and precise custom sizing met your expectations beautifully—and we can’t wait to assist you with your future occasions.
I bought my junior prom dress from here and I was a bit skeptical going into it, but ended up pleasantly surprised by quality of the dress. The custom measurements were pretty accurate, although I had to get it a little tailored by my friend because it was just a little too loose around the waist and straps. But other than that, it was a very pleasant experience buying from them.
Thank you so much for sharing your experience, Nichole! We're thrilled to hear that the dress quality exceeded your expectations and hope the personalized touch from your friend made it feel just right. It means a lot to us that you’d recommend us for anyone searching for a special occasion dress!
We were discouraged from returning the dresses we didn't use, we were told they were not guaranteed to arrive at the facility.
Kathryn, thank you for sharing your experience and bringing this to our attention. We sincerely apologize for any confusion regarding our return process and are committed to providing clearer information and support to ensure a smooth experience in the future. Please reach out directly so we can assist you further and regain your trust.
Our first order was a great success and our second order was off on color. We requested a refund on the second dress as it was delivered in the wrong color, however, we were never issued the refund.
Hi Laura, I’m truly sorry to hear about the color mix-up and the delay with your refund—it’s completely understandable to be frustrated. Please reach out directly so we can quickly make this right for you and restore your confidence in us. Thank you for bringing this to our attention.
The shipping logistics didn't update till last minute. No updated during the process
Dear Rakel, we truly appreciate your feedback and apologize for the lack of timely shipping updates. We are actively working to improve communication so future shipments run more smoothly and will dedicate extra attention to ensuring your next experience is prompt and clear. Your satisfaction is very important to us.
The dresses were great, but they came way later than they were supposed to, and didn't come in time, and I didn't have them for my prom. We even paid for extra shipping.
Hi Aaron, thank you for sharing your feedback. I’m truly sorry that your dresses didn’t arrive on time, especially after paying for expedited shipping—that’s not the experience we want for any of our customers. We appreciate your buy with us and are committed to improving so future orders arrive promptly.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nazareth, thank you so much for your kind words and for trusting us again with such a special dress. We're thrilled the fit and quality met your expectations—you made our day by sharing your wonderful experience! Looking forward to helping with many more memorable moments.