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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had already ordered an outfit for my son's wedding, and when it arrived I was so pleased with it that I decided to order a second outfit. Again, the customer service was fantastic. All my details were sent via an email, with a quick response. The finished dress arrived in less than 3 weeks. This is a made to measure service, with a perfect fit.
I highly recommend this dress or even this company, the dress was made beautifully and the fit was fantastic! Shipping was great timing and the communication was TOP TIER!
Thank you, abrayshia, for your kind words and strong recommendation. We’re delighted to hear the dress fit beautifully and that you appreciated our communication and shipping. We look forward to assisting you with any future special occasions!
Thank you so much for sharing your experience, Alva! It means the world to us that Stacees could help make everything smooth and timely for you. We’re thrilled you felt taken care of every step of the way!
The dress that we ordered was very beautiful. She was so excited and wore it to prom. The only issues that we had with it was the inside around the front by your breast was not attached to the material so we had to do a bit of tacking it down. Overall it worked fine.
Thank you so much, Peggy, for sharing your experience and kind words—we’re wishing Bailey all the best in the excitement of prom nights. We’ve taken note about the fabric peel and will double-check our quality inspections to tighten that up because comfort as much seamless wear-wow is what we're truly about. We warmly appreciate you trusting us with such a special moment and hope to make it effortless next time she sparkles in one of our dresses!
The dresses are absolutely amazing and made with care. The email you get to ensure your order size is correct before it gets made truly allows you to ensure everything is correct, the staff are absolutely great!
Order was received quickly and dress was well made
Thank you so much, Cherie! We’re thrilled to hear your order arrived quickly and that you’re happy with the quality. Looking forward to serving you again!
Would have liked to have the ability to expedite shipping. Dresses are beautiful!
I sent my measurements and the chest of the dress is too small. Now it is too late to rectify because it was for my daughter's wedding. Thank you for mis-sizing the dress.
Lynn, thank you for taking the time to share your experience—your thoughtful feedback means a lot to us. We're truly sorry the dress didn't fit as expected, especially for such an important occasion, and we
Welcome the opportunity to make it right in future orders, ensuring a beautifully tailored fit every time. Please reach out—we're here to support you and provide a personalized solution going forward.
This is our second time ordering and will continue to buy from Stacees!
Thank you so much, Christina, for your wonderful kind words and continued support. We're truly grateful to be part of celebrating such special moments with you and look forward to helping you find the perfect dress again soon!
I got my dress last year here and though it almost did not come in on time I talked to someone and they helped me make sure it came and I loved it!
Kayla, thank you so much for sharing your experience and letting us know that our team could help ensure your dress arrived on time. We're delighted you loved it and look forward to providing the same wholehearted support for any of your future special occasions.
I ordered a dress and requested expedited shipping. For some reason when I checked out the website reverted back to regular shipping. The difference in the price is ONLY $3 on the website. When I contacted the company to add the expedited shipping I was informed that now the difference in price is $50!
Hi Sonja, thank you for sharing your concerns about the shipping price—it’s important to us that our customers feel they’re receiving fair value, and I'm sorry this process was confusing and disappointing. Your feedback helps us improve transparency around shipping costs, and we appreciate you bringing this to our attention. If you’d like to reach out directly, we’d be happy to find a better solution together.
Good quality dress, good customer service, delivered within times stated.
Judith, thank you for your kind words and for choosing us—we take pride in delivering quality dresses and exceptional service. We look forward to assisting you again to make your nextSpecial occasion seamless and memorable!
The Last time I bought a dress, they refused to allow me to return it, even though their website clearly states a 14-day return policy.
Rashida, thank you for sharing your experience and bringing this to our attention. We’re truly sorry for any frustration caused and would like the opportunity to review your order privately to help find a satisfactory resolution. Please feel free to reach out so we can assist you directly moving forward.
I have ordered both my senior and junior prom dresses from Stacees, both with custom measurements and have been throughly satisfied with both products as they are good quality and beautifully made!
Alicia, thank you so much for your heartfelt review! It’s wonderful to hear you’ve been thrilled with your orders, especially after customizing measurements twice. We look forward to helping you feel just as special for whatever memorable moment comes next!
We have ordered 2 dresses before for a group. Both dresses were ordered at the same time, with the same measurements. One fit perfectly and the second dress was incredibly too short. It did finally get resolved after a lengthy back and forth. It was a major pain on what should have been an easy fix.
Thank you for sharing your experience, Anna. We truly appreciate your honest feedback and apologize for the inconvenience caused by the sizing inconsistency and extended resolution process. Your input helps us improve our quality control and customer support to ensure a smoother experience for all our clients in the future.
Everything was perfect. The dress, the service, perfect.
Isannah, your kind words made our day! We are overjoyed to hear that everything, from the dress to the service, was exactly as you hoped. Thank you for sharing your wonderful experience and trusting us on such a special occasion.
Thank you so much, Amanda! We're thrilled to hear you enjoyed the selection, prices, and overall experience. Your kind words truly mean a lot to us, and we look forward to helping you again in the future!
First time shooter and I was so impressed. Great selection and the prices were great. Loved the look of dresses.
The dresses are beautiful. We just ordered our third dress with Stacee's. The quality is phenomenal and they are super quick. We always order custom sizes too.
It’s wonderful to hear the dresses keep impressing you with their quality and fit. We’re committed to making each custom order just as seamless and stunning, and can’t wait to bring your next vision to life!
The dress was beautiful, well made, and came very quickly for a custom order.
We love the dress. It is beautiful and very well made. It fits my daughter perfectly. It's so hard to find her dresses because she's very tiny (only 5'0"). The dress was a great price and we got it very quickly for being custom made. We will absolutely use Stacees for any future formal dress needs and recommend to family and friends.
Shipping time is amazing and product comes just like the picture!
Milly, thank you so much for your wonderful feedback! We're thrilled to hear that you loved the product and enjoyed the fast shipping, and it means a lot to us that it perfectly matched your expectations. Your appreciation inspires us to keep delivering exceptional service!
I ordered my daughters Sweet 16 dress from Stacees last year for her birthday in February 2025. The dress was of good quality and it fit beautifully and only needed minor adjustments in the chest area. Otherwise it fit great and we added a full length petticoat to give it that ball gown look. She looked beautiful and the dress made her look and feel like a princess.
Thank you so much, Angela! It’s wonderful to hear your daughter felt like a princess in her Sweet 16 dress – we’re thrilled the fit was nearly perfect and the petticoat added that magical touch. Wishing you both memorable celebrations ahead!
Awesome! We loved the dress she ordered last year.
Thank you so much, Sara! We’re thrilled to hear you loved the dress and appreciated the custom sizing – it’s always our goal to make every gown fit perfectly and feel special. Looking forward to helping you shine again in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Jane, for sharing your wonderful experience — we're thrilled both outfits were a perfect fit and that our team provided the support you needed along the way. It means so much to us that you felt confident returning for your second order, and we look forward to assisting you with any future opportunities!