SSE PhotoVideo

I ordered a camera and lens, they called to confirm my order 2 days after I ordered it. Then another 6 days passed for the credit card to process, then 2 days after they got my money they called claiming they had a problem. Day 9, When I tried to call, they kept hanging up on me, then when I used another phone number and got through they said the camera was out of stock and wanted me to "okay" the substitution of a "demo" floor model with a 3-year warranty. I asked for a refund instead. We'll see how that will go. I'm sure I'll have to call the credit card company and fight to get my money back.

This company and "Abe of Maine" are both losers. Probably the same company with a different facade. Don't waste your time.

The bundle is full of items of lesser value, most of them fluff!
They send fewer items than advertised.
Out of the original carton, an item was missing!
You ship back at your expense!
Mind boggling restocking fees!

I purchased a Nikon D850 from this company. Found out today from Nikon, when I tried to register my camera that I was sold a GREY MARKET camera that cant be registered nor repaired by them. Proceed with caution if ordering from this company.

I was looking to do some Macrophotography and came across this Olympus TG camera. On doing some online research, came across this SSEPhotoVideo site and got a price over the phone, and found their prices to be fantastic, no way could I get a better price. I went to pick up the items at their location, was a bit skeptical at first, since it happened to be a Warehouse, rather than a Retail store. Anyway, I picked up the items and later when I contacted the firm, I was surprised they shipped me the same day, additional items I had asked for & some more. Hats off to these guys, Ben & Bill, for their prompt service.

Ordered the Sionyx Pro Explorer kit. Cost right at $1300.00. They sent me a grey market version of the pro, with all Chinese made counterfeit equipment. In an open box with the warranty and manuals taken out, and a serial number sionyx cannot find in it's database. Also, anyone looking to buy a sionyx, know these guys are not affiliated with sionyx, nor does sionyx send them any products to sale or represent them. I have no doubt the person before me caught the overseas version and sent it back.

I ordered a cannon sx70 camera from SSE I ordered on a Saturday, I tried to call them and their mailbox was full. I had read some unfavorable reviews so I panicked! I sent a email told them we needed the camera because we were going on a little trip, not a huge purchase but it was for us we are retired and my husband has stage four cancer. Anyway long story short first thing Monday I did get a email from them they are closed on the weekends. He said if it would arrive to late they would cancel the order or ship it overnight as I had originally requested and paid for. It was here Tuesday. Perfect condition brand new all accessories that were extras. I would not hesitate to do business with them again.

Ordered a Canon EOS Rebel SL3. Got an email same day saying they tried to call me about shipping. No call from them. Next day got email that said my order was cancelled. Called and they said the camera was out of stock. Today I'm looking at the website and the "out of stock" camera is offered as part of a $900.00 bundle. All done with them now.

Problem with PRODUCT: I purchased the Olympus Tough TG-6 Camera because of it's high ratings as a durable camera including ‘Waterproof-rated to IPX8 for use underwater to depths of 50 feet'. I carefully read the use instructions and used the camera as instructed in shallow water (less than 5') on a vacation at the beach. Water got in and the camera stopped working- (this all happened in the first few days of use). I filled-out a service request at Olympus' website and received no response.

Problem with MERCHANT- SSE Photo & Video: I had purchased the camera thru Amazon from SSE Photo & Video. The return options listed on the website required I return the camera & all accessories (no option to simply swap for a new camera only). After we sent the camera back I received notification that the merchant would be charging a restocking fee $194.50. I called SSE's customer service number and was told that the restocking fee was a mistake, and they would credit the balance of the return to my credit card (but to allow 3 to 5 business days). I checked my CC the following week and found no credit. I called SSE again- this time I was told that the ‘re-stocking fee' was due to ‘User-Inflicted-Damage' which was not covered by warrantee. Essentially, I must have not sealed the battery door properly because water got in. It was an SSE technician which made that call (unsure of any actual position from Olympus).

I absolutely guarantee that I had sealed the battery door prior to use per user-manual. SSE's position seems to be that the camera will not fail unless it is the fault of the user. I have engaged in 2 fruitless phone calls with SSE and they refuse to change their position. I am in the process of working thru Amazon and then will appeal to my credit card company for relief. I would recommend caution with this camera and steer-clear of SSE Photo & Video.

I give this company 5 stars for great products and amazing customer service! I ordered a Canon camera and ordered a wide frame lense. They called me to fix my error because I ordered the wrong size lense. Amazing customer service

I'm a professional photographer and was looking for the newest model of the Canon EF 2x II Extender. Normally I buy from B&H Photo in NCY, but they didn't have it in stock (and they have EVERYTHING in stock) and it was listed as backordered. Canon's own website store listed is as not available. A search of 14 different online photo equipment suppliers all listed it as not in stock. Even Amazon listed it as not available. I happened upon SSE PhotoVideo and their web site has it 'in stock'. Every other place on the planet had it backordered/unavailable/not in stock and this company has it. Before I got too excited about that, the alarm bells started going off, so I emailed their support email address listed on their site and asked for some clarification. 1. Was it actually in stock or was that a ruse to get people to buy. 2. If it was in stock, was it a true CanonUSA item or was it Canon 'Gray Market' (Items not carried by Authorized Canon distributors, and made for foreign markets). I fell for that ploy several years ago and ended up with a lens that had all the Canon markings, but came in a gray (hence the name) box signifying a non-usa item. My answer from them? Silence. Not a peep. They just didn't respond, which made me think I was right on either or both counts. Once I started reading the reviews on this company, I'm glad they didn't have it in stock. From what I've read, they are not reliable at all; unprofessional; refuse to honor returns, even when the fault is theirs; and either send out the wrong product or don't send it at all. Pretty sure I'll never do business with them.

Bought a dji pocket camera bundle... got the camera and powered it up and connected it to the app and then noticed they didn't give me my lenses that I bought so I contacted them and they said they didn't have them as they were back orderd and didn't know when they would get them. So I said well I need to return it and I had to pay the shipping back which is listed... im fine with that but they got the camera back and took 69 dollar from me because they said it was activated and not new now. Well I activated it because I was suppost to have all the items which they didn't give. So basically I paid to buy it... I didn't get all they advertised and they took 69 dollars and I had to ship it another 20 dollars out... contacted them and got the run around... horrible dishonest company!

The price quoted by SSe for a Canon 600XE-II flash is too good to be true. Received no answer when I sent an e mail concerning the above question - and there are counterfeit 600's out there.
Might even be open box, or used. I don't trust the site.

I had brought a DJI Mavic Mini for Christmas during Black Friday and the return policy was only 30 days, so by the time I gave it as a present it was too late to return. I emailed the company to see what I can do because the person I gave it to wanted to upgrade to the 2, and they said no they can't do anything about it. I don't understand how during a pandemic they only give 30 days to return and especially a time near Christmas! Terrible I don't recommend

If I could give them zero star I would.

I placed an order of $260 got confirmation on email. Three day later called them to make sure they ship my stuff. Nope they said my payment still pending on Sezzle. I have to wait until my payment approved but in my bank statement show Ssephotovideo already charged. Called them next day someone pick up and said you order will ship today. On the fourth day i email them to make sure they ship my order. Nope this time they said my payment still pending on Sezzle. So I called Sezzle but they don't have any information or any of my payment. This is weird! So I call my bank and tell them it's fraud and I want my money back. Two days later I got my money back. Never ever buy any thing from them. They are scam!

I bought a Nikon Coolpix P900, great camera, paid regular price for it. My wife dropped it and the lens broke so we sent it to Nikon to have it repaired. Turns out that SSE Photo and Video sells grey import camera's and Nikon refuses to repair or service grey import equipment. (which I think is stupid but that is for a Nikon review). So we returned the camera to SSE to have them repair it. They said they could and for a reasonable price. But they have the camera for almost 6 weeks and no matter what, I can not get an update on repair status, they reply on emails that they will find out and let me know but they don't, I have called them several times and they promise to get back to me but they never do. So now I am without a camera and getting really pissed off with SSE, I understand that it can take longer to repair stuff due to Covid but they just do not get back to you in spite of promises and that is just super frustrating! It is the last thing I will ever buy there and I urge everyone to steer clear of this extremely customer unfriendly company, once the sell is made they don't give a damn!

I've had to cancel two orders with this company after never receiving the items nearly two months after placing my original orders. Good luck reaching their "customer service" department if you have questions. Do not order from SSE Photo Video. They will drag their feet on sending you the items you've PAID FOR, and that's only if they ever bother sending them at all. Customer service is horrendous if you're lucky to get a response from them. Trust me and the recent reviews and STAY AWAY. It's not worth the hassle.