SSE PhotoVideo

Updated... I was finally shipped my camera on 7/8 but the SSE sent it so that I, the customer could not make any changes to the shipment. I was not home, FEDEX would not leave the package not could I pick it up. I had to call and email SSE several times just get them to hold it for pickup! I finally received my camera, and get this it's a PAL (European) model. I called them and they said that because it's past the 14 day return policy there was noting I could do, even though THEY sent me in the incorrect camera. Now I have a camera that I cannot use with my setup. SSE is a fraud and a joke. Again I would recommend you to shop somewhere else. The customer service is a joke! Once they have their money they could care less about you.

I would not recommend this company, I placed two orders one on 6/28 and the another on 6/30 and today is 7/5 and I have not received my order nor a tracking number for my order. I have tried to call but no answer, I have received email correspondence but only to say that my order is still in process. I even asked for a estimated shipment date and they advised me that they could not commit. This is VERY poor customer service and a bad way to handle business. I would steer clear away from this company. I am highly disappointed.

I went on SSE website to order a Osmo Action. Before ordering I called to make sure they were in stock. Well to make a long story short after paying extra to have my order sent within 2-3 day it never came. I called to see where my order was and they never sent it out. They were very rude and got upset when I told the I would call PayPal for a refund. I'm so happy I didn't order a EOS R from them! DONT ORDER FROM THIS COMPANY NO MATTER WHAT THE REVIEWS SAY!

Don't believe these fake reviews. I paid $429 for 2-Battery Ultimate Accessory Bundle for Mavic 2 Pro. No batteries were shipped. No props were shipped. What I got was about $50 worth of cheap accessories. Their address is 40 Montgomery St., Hillside, NJ *******. Also the same address as very bad photo store according to the BBB. Scam is written all over this.
Update: After many calls, got through to someone. They did finally ship the batteries, but not the props. They said I already have them, which I do not. They person I talked to was short and rude. Added 1 star for the batteries that I was owed.

I ordered a Canon Rebel SL3 w/ 18-55 STM lens kit April 27th with overnight shipping. Upon arrival I realized they sent the wrong kit with a standard IS lens. After about a month of calling and emailing back and forth (and cancelling a photography trip because of this) I finally got the STM lens I ordered. I'm not sure if this would have been corrected if I had not called at least 10 times, because I only got 1 response to the numerous emails I sent regarding this issue.
To top it off, they sent out a gray market 250D (not warrantied in US), which I realized about a week and a half after ordering it. I decided to forego trying to return it due to the hassle of trying to get the correct lens. They eventually got me the lens but it's not worth the hassle to do business with them. Buyer beware.

First off when you get ahold of someone they are extremely rude and put you on hold for about 5 seconds probably to bad mouth the customer (since they forgot to hit mute once and i heard them- rude. Told them i want the mavic mini with everything possible and money was not an issue, opened my package and both extra batteries where missing even though it says it was sent in the packing receipt. Had to call 8 times to get it fully resolved, first 5 times they said they would look into it and call my in an hour so i would wait a few hours and never heard back so i called them back, come to find out the batteries on back order, unbelievable terrible customer service. I also told them i wanted a battery charger since i was getting 2 extra batteries and the guy i ordered it from said yup ok we can do that. So they did refund me the money for the 2 batteries after trying to lowball me, i did order 2 batteries elsewhere but did have to pay extra for shipping on the batteries so i got screwed my sss again. Do not bothering ordering from these rude, employees who should not be dealing with the public

I order a sionyx night vision camera from them. Waited two weeks and it never came. They said in stock on the website and it would be delivered by the end of the week. They took the money out of my account and intern charged me 60 dollars for a return fee when they canceled the order because it wasn't actually in stock. The whole time this was happening I could get ANYONE from customer service via email or phone. Complete rip-off.

I purchased a 5D Mark IV "new" through google shopping with SSEpphotovideo and it arrived with a defective screen, without a manual or warranty card, and as an open box camera. Upon returning this product the seller (SSEPhotovideo) rejected my return stating that the item was "missing package" and "signs of use." I sent the package without the plastic baggies and that was grounds for this store to reject the return. SSE sent the package back to me and I took the time to record the the unboxing. The "signs of use" were specs of dust and finger smudges on the screen.
I've been wronged and scammed by this company along with GOOGLE SHOPPING. Do not buy from google shopping. I tried to get google involved and they didn't realize that SSE never addressed the camera being defective upon rejecting the returned camera from me. Google asked them and the SSE strore claimed they were reiterating saying there were signs of use, missing packaging, and NOW they mentioned it was defective when it was in their best interest. Long story short, I'm out $1900. Yes, $1900 when the 5D IV is $2500. This should've been my first red flag. Don't buy from SSE. SSE I hope you get the karma that's coming to you.

Purchased the Autel Evo drone combo with a 3-year warranty from SSE. After a year, one of my batteries went bad so I sent it back to SSE for a replacement. They tested the battery and said it was good. I debated with them that they should just replace it because it could be defective in certain conditions or temperatures, but they refused. So, they sent it back to me. I used that bad battery once just to test it again. It worked good. However, a month later, that same battery went bad while I was in flight. I almost lost the drone over water. Fortunately, the drone was close enough to shore, that we had to bring it down manually since it was not responding to the RTH button. My buddy (6'7") had to jump up to grab it. Luckily he did not cut his fingers from the spinning props. Anyway, I'm just going to buy a new battery since SSE failed to honor my 3-year warranty. I will never do business with SSE Photo and Video. If looking for a drone or other electronics, I recommend B&H, Droneworks or Carolina Dronz.

On Black Friday via Google, I found a great online price from SSE PhotoVideo for a GoPro Hero 7 camera. The website had it listed for $229.00. By all indications it was a new camera. Thinking I had lucked out on a great deal, I ordered it. I then received an email confirming my order and advising that it would be processed and shipped faster if I could call their store. I tried to call the number given for customer service but the recording said they were closed. I tried again today after receiving a second such email and opted to choose "sales" and not "customer service." The Agent advised that they were calling to advise me that the reason I got such a good deal was that the camera open box and then admitted it was used. They would not honor the agreement and ship me a new one for the advertised price. Then they were argumentative about other prices being advertised on Black Friday ($299( at Best Buy, Walmart, Target etc. saying that they were likely open box prices as well. I cancelled the order and hope to find a good price on Cyber Monday. Beware that they are advertising used items as new and think that by "telling" you after other sales have ended that you will fell stuck to stick with their order.

I purchased a camera from Walmart.com that came from SSE Photo. The reason I selected them over other places was because it said that it would arrive in two days (on a Wednesday). I had a crew ready on Wednesday to use the camera. Fedex showed up today (the promised delivery date) and no package. I contacted Walmart.com who said that the delay was from SSE Photo. I called SSE Photo and was told that they "all" were on "holiday" Monday and Tuesday so they shipped it when they returned (today) and that it will arrive on Friday. FYI, as far as I can tell, there are no official holidays in Union, in NJ, or in the United States on September 30-Oct 1. The website and confirmation email lied about the arrival day. Apparently SSE did not communicate to Walmart last week to tell them that orders this week would be delayed because of their holiday. SSE did nothing to contact me to tell me it would be delayed. SSE offered nothing to help. Completely disappointed in this transaction from all angles.