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They are the biggest liars. I called before placing order to make sure they had stock and paid for overnight. Next day received half of my order, then they lied again saying FEDEX had not picked up the 2nd box which they did not have a tracking number for. 2 days later my box had not shipped still. LIARS! UNPROFESSIONAL!
The $800 drone was 3 days late. Received my item in an opened, dirty box and it was used. Bundled items were also used. SSE issued a credit of $100. I could have bought this drone for half price used but wanted brand new and willing to pay. Too weary of sending back for replacement or refund as I'm unsure how they would handle my product or money. The whole experience was terrible.
My mavic 2 came open missing extra battery polar pro katana and polar pro filters, the drone also has sign of use and wear. Sse photo video are a bunch of crooks. Fix my problem and maybe I'll think about redoing this review.
I bought a $2200 drone kit from them and they sent it two me withou two extra batteries. I called amazon and they put me in contact with this seller that gave me the information that they didn't have the batteries to ship it to me. They also said that they didn't have any delivery estimate time for the batteries. This is the worst amazon seller I ever have experienced.
Title says it all. Got around to using my camera after 6 months of purchase and the mem card reader was dead. Nikon wont touch it as SSE is not an authorized retailer. SSE refused to service it.
Item ordered arrived quickly, however it was an open box item and not a new lens, the store does not inform you that items listed on their site is open box or used or grey market. Buyers Beware...
Spent 829.00 on a dji drone on 6/6/19 that should be to me in Ohio on 6/11/19. Well seller hasn't shipped it as of 6/9/19 and I need it for work on Wednesday. On 6/9/19 this company hours are 10am til 2pm. I spent from 10:05am til 1:45pm waiting to speak to someone but never got thru to anyone. Make sure you look at all the reviews before buying anything from SSE. Paid the extra money and went to best buy and picked one up today. Now I have to fight to get a refund... STAY AWAY. I added a few screenshots of the phone calls... I literally had 3 different phones going at once all on hold. They are an authorized dealer for dji drones and I will contact dji tomorrow to advise them how SSE is representing them
Literally the worst. Ordered $8000 drone package. Didn't send me $1200 of my order (remote & lens) and when I called they'd just hang up and say we can't do anything. Never sent me lens, lied, stole $1200. End of story.
So I ordered a nikon coolpix p900 on may 5th, it was pretty late so they got back to me about it the next day. They called asked what kind of battery I wanted the 2 hour or 4 hour long. I said 2 hour, and waited and waited, then I got a confirmation email may 15th asking if I'd gotten the camera, and if it hadn't arrived yet, to wait 24-48 hours so I did, I emailed them yesterday(May 16th), it was pretty early this time around 1ish, they got back to today(May 17th) saying oh your order was cancelled, we were out of stock, if a customer orders something while we're shipping out we'll let them know its out of stock. I didn't get anything about its out of stock, nothing, and it's like if you were really gonna tell me that you let customers know its out of stock when you find out, why'd you wait so long to inform me, when I had to email you about it first.
I ordered a mavic 2 from them. They shipped FedEx and driver was unable to get signature. They never tried a second time, they never contacted me about the problem to schedule a time to deliver or have me pick it up at FedEx location. They just requested it be sent back. When I called FedEx they told me seller told them to send it back. I told FedEx I hadn't given permission for it to be shipped back. They told me I was just the recipient and they didn't need my permission.
Then I called and emailed about it. Was told I'd get a reply in 48 hours. I waited 72 hours and they never contacted me. So, I had to contact main website about it. Got put on 3 way call and then the customer service guy started trying to talk over me. I told him to wait until I was done because I needed to express what was going on. I was stern, but did not yell at him, he told me I had to deal with the website and hung up on me.
Bought the Mavic Pro Plus More kit... got everything ok. But... one of the batteries is non-functional and won't charge. These sell for 130.00 retail... they won't change it out. They want me to return the WHOLE KIT fir a refund... after I've already opened. ISANE! They say they can't replace the item. The only way is to get a refund. NEVER will I do business with them again.
If I could give negative stars I would. Now I have to go out and buy a 130.00 battery to replace the defective one they sent and won't replace. Buy elsewhere... Buyer BEWARE
I was worried abit, by some bad comments.
But, i couldn't pass the price, so I gave it a try...
OMG, I'm so glad I did. This was the BEST PURCHASE ever! My canon came with EVERYTHING MY SL2 WILL EVER NEED, including the mic, and light attachement, 64 gb card, batteries, and over 10 different lenses! Plus a tripod, and a gorilla pod. 1 backpack & 1 camera bag... ETC!
I'm so Happy, & Thankful!
Ordered a digital camera gopro from this place... said they ship 2 days... so i order the camera... well 7 days went by and no camera... sent email to company and they havent even sent the camera yet... i wonder how many orders they loose because of poor service...
Saw the canon sx740 for a good price. Ordered and paid for it. Didn't come when they indicated Should have know from them. They sent the canon sx730 with no explanation or justify why I didn't get what I ordered. Buyer beware. If I wanted the sx730 I would have ordered the sx730
Bought a Camera Nikon D3500, supposedly new but it's missing the manufacturer warranty card. Called them and they said "that's because we give you a 90 day warranty" How is this supposed to be better than the manufacturer warranty? They had to open the box to get the warranty card out, or they sold me a refurbished camera for the price of a brand new one. Contacting AG & BBB. Clearly stated on the box Manufacturer Warranty included.
I had purchased a tripod for my camera last August and a part had snapped off after my second use. I called SSE for a replacement because I really like that tripod and Logan Cohen took my call. Not only was he very personable, professional and courtious, but he send me a whole new replacement for my tripod. Not every store does this and I wanted to shout out to SSE PhotoVideo for being pro customer. I will definitely continue to do business with SSE in the future. Love this store and its customer service! ~mt (Marie Taylor, North Carolina).
I purchase a Nikon p900 for my wife for birthday from Google sold by SSE Camera. The camera arrived broken the LCD display would light up but only display only line. I contacted google and they issued a return UPS label and advised that we would have to wait for the camera to arrive SSE. It has been over ten at this point and they have failed to credit back the credit card or even acknowledge the camera has been returned to them even though the UPS tracking shows delivered.
After contacting Google several times SSE said that "the credit will come soon"
Hard to know what that means.
Bought an iPad Mini 4 thru Google Express fulfilled by SSE Photo Video on Dec 29,2018.
They 'sent me an email 12/31/18 to say the 'created a label' and that my shipment was on its way w a delivery date of 1/8/19. They charge my credit card. I start tracking it everyday from 1/3/19 but up until 1/8/19 Fed Ex still has not received it. I start a series of calls and emails to Google Express and SSE. I now received a new email w a new delivery date of 1/14/19. STAY AWAY FROM SSE PHOTO VIDEO! THEY ARE SCAMMERS!
Purchased a 6 filter set through them on Wal-Mart.com and over a week later I was told them dont have them in stock but when you go online they still have them listed.
The TG-Tracker that this company sells with the help of Google Express, is a refurbished camera that is advertised as new. The one I received was 4 years old. Terribly packaged. It took them 20 days to decide to refund my money. Witch made it too late to reorder from someone else to get by Christmas. I can understand making a mistake with a misprint but it's not a mistake when they do not fix it. It's a scam. There is a lot of people that may not know the difference or just keep it because of inconvenience.
