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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
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SSense has excellent customer service that replied within a matter of minutes to a support ticket. International shipping only took 3 workdays as well. Definitely recommended!
Fast and received in super good condition. Love it so much, I will getting more n more things from there
Great editorial site and beautiful images, though check-out process/membership sign-in and remembering of details could be smoother.
The item was delivered fast and on time, in good condition. It would be great if your website has more sale promotion.
Thanks
Boots were exactly what I expected and shipping was quick with excellent notifications during delivery.
Extremely dissatisfied because I purchased a pair of shoes which a number of retailers stocked, but I chose Ssense because of their good reputation. But when you pay $45 for "express shipping" and it takes a week and a half to simply process the order, it feels like you've been ripped off for shipping. Wouldn't buy through Ssense again.
Great customer service and fast delivery.
I ordered Sunday got my boots Thursday.
I would order from then again Christmas is coming Ill be shopping soon.
Smooth transaction and fast shipment, everything was well packaged. I did have items that I returned and the refund was also pretty fast. Overall I do have a satisfied experience.
I asked questions about size.
The reply was polite, thank you.
If it is possible to sell out if the numerical value measured in each item is on the product page
Love the free fedex shipping and easy free returns from this site that has so much style! Instant gratification.
I never shopped the sale before but I was pleasantly surprised by the incredible array of great pieces in my size. I just wished I visited the boutique in my last trip to Montreal...
The order came in a very timely manner, packaged nicely and padded well. The only complaint I had was the tags that were supposed to come with the garment were detached and the Zip Tie tag not included, not entirely sure why.
Shipment came quickly and easy to use site. Lots of variety in every brand. Would definitely order again
The packaging is very bad but the good thing is didnt late I hope the next time be careful with packaging
Thank you
Got my package in 2 days Came in perfect condition nice wrapped and packaged will definitely shop there more often
Efficient service. Takes normal time to arrive, but it could be better. Since the prices are in dollars, we should be able to choose currency we want to pay instead of automatic.
Very fast and efficient, i did not have any delays and dint pay any shipping or handling fees from them
Find a product that I didn't find anywhere else, it was for a present and It came on time at home; thank you
The package and the product were just perfect as I expected. No delays, any problem with the tracking code.
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members