SSENSEReviews 1,203

The item my son wanted as a Christmas gift with very little notice to me, was fortunately available. Shipment and delivery was quick and arrived earlier than expected. He loves his jeans! Thank you.

.. Was great, once I was able to get a hold of them. But in the run-up, had to send emails and texts, which was a weird experience, bc it was difficult to capture all the information necessary. And it ended up being a totally different team member who helped me solve my return issue, and he was really amazing.

Really great selection. Put me on to a lot of new company's and brands. Cant beat when the sales come in play! All around cool company!

Overall good experience.
Really good price.
Plenty of verifications for my payment which was kind of a hassle.
Upon verification fast shipment.

Was good experience however when I went to modify and wanted to ask a question about my order, the order was put on hold. Did not make sense (pun intended) when my question was only asking about when the order would arrive. Other than that I am still satisfied with my overall experience.

Took more than one week to receive my order... vs usually 3 days
Had to contact customer service
N then price match was difficult process

Took about 3 weeks to process my order
And by then half the items were unavailable.
And then you charged me before processing so I had to pay more than I should have and wait for a refund.

SSense always provides me with very good service. Their product line is fantastic. On the rare occasion when I have had to return an item, the process is simple and quick.

Felt like a very lengthy process to get my order. I understand why they do this, but at the time it was frustrating.

I made sure I spent the minimum to ensure I received the 2-day rush shipping but I didn't receive my order for over two weeks as the order was just "processing" forever. I did not arrive in time for the vacation I needed it for. If I would have received an email saying they have delays in processing that would have been better, but I tried to call (no answer) so way kept in the dark the entire time. Very disappointed.

Every time I order from SSENSE is a pleasure. Prompt shipping and great selection of product! Also a Canadian company! Support local!

My item took forever to be shipped and delivered. I purchased something for my birthday and was disappointed because it didnt come ontime. Trying to reach a representative to figure out the issue was even a hassle. Just very disappointed at the service.

The selection for both women and men is exceptional particularly for a Canadian website. Orders are packaged well and arrive in a timely manner. All customer service issues are handled quickly and with a customer focus.

The shopping interface is very easy to use and the checkout even easier. The items are always perfectly packed and the package itself in excellent conditions. The standard shipping is very fast. It only took 2 days for my order to arrive.

I was able to quickly buy the product I desired on a clean looking website, which satisfied me, but the customer service was what really put ssense over the top. They allowed me to returnmy shoes that didn't fit with no hassle at all. Will order from again.

The website is easy to navigate. It took my order 17 days to be delivered and then arrived with two wrong sizes.

I have purchased from
Ssense for years and have always a good shopping experience. This past sale season was the worst customer service I have ever experienced from ANY retailer, packages took 2-3 weeks to receive and only after 8-10 phone calls and emails. Poor responses and no ramifications

Very slow response on order follow up. Won't go back again, as so many options on internet these days.