SSENSEReviews 1,203

I had a fraudulent charge to this Company, while it was still in the pending status I notified SSense customer service. SSense stated they would advise their fraud department, not to worry since it was pending they would take away the charge canceling the order. Four days later the charge was not removed and when I called them back to let them know they stated they had mailed the $705.00 tennis shoes out to an address in Florida. All they did was apologize repeatedly and say there was nothing they could or would do.

OK so I had an amazing experience with SSENSE. I ordered my package two days before I absolutely needed it (procrastination at its finest lol). SO i was super nervous to not get it on time... I got priority next day shipping but noticed there was a 2 day processing fee. I called them the morning after to inquire and they answered ALL my questions and confirmed that due to my location I should get the item in 24 hours. I followed up with them via email and they personally were updating me on the status of my shipment. AND I got it on time. The item I ordered (Off-White Belt) was in a box wrapped in tissue paper and bubble wrap so it was super secure. The belt itself is beautiful, had all of the tags still attached and was in mint condition. I REALLY recommend SSENSE and will 10% use them for online shopping in the future :)

I love their merchandise and their brands BUT---- worst service! Very unreliable. THey have lost my items... and are not even helpful about it. They will only refund after the items are returned back... well, they are lost in-transit! And, they refuse to do anything further. HORRIBLE!
(PS, for those in the US--- check other US retailers, the prices of items are much lower!)

Ordered a leather backpack and I got it within a few days (:
Product arrived in great condition and I'm happy I decided to shop on ssense. The website is really easy to use and their UI is clean and well constructed. I could amend my shipping address as well through my order history page without going through the hassle of sending emails.

Worst company ever do not ever shop here! I purchased a pair of Prada kitten heels when i received the shoe i noticed one of them was damaged but didn't say anything because i was sending them back right away the shoes were way to big. The next day i ordered the same shoe in the correct size. Ssense is refusing to return my money and the customer service representatives keep arguing and sending me nasty emails. It is impossible to wear one shoe and still have the other shoe perfect. Worst customer service and company ever! Beware!

This website has shown complete disregard for a tight-knit creative community in a matter of hours. No official announcement was released by the company beforehand. Change the name or change the layout... i couldnt care less. But ive just wasted a good 1/3 of my life making art that no longer exists. 20 sets and collections id drafted - all down the drain. This was literally my only source of creative freedom and i was extremely proud of my archive. We're ALL pissed off and that speaks volumes about how influential polyvore was.

I have been buying from this online shop for over eight years and recently my last two purchases have taken at least seven days from when they were shipped to be received to me. This would be fine if it were not for the express shipping included in the purchase price. In the past, Ssense used Fedex and packages would be received within two days to California. These last two experiences are making me reconsider buying from here ever again.

Had the worst online shopping experience.
Ordered a t-shirt with express shipping 3-5 days. It took almost 4 weeks to come to the country. During this time customer service representative was trying to convince me that the parcel with the customs, when it clearly wasn't. Because when it did got to the customs 4 weeks later ( the parcel status online was updated straight away) they hold it for another 2 weeks there = 6 + weeks total, after paying tax and duty, the parcel was released but 2 days later post tells me that the parcel was damaged and they posting it back! So i talk to customer service again, which try to blame our customs once again and saying that a lot of customers having troubles with shipping, i get an email saying that i will get a refund after they will get the item back. That's it! So now i have to wait again to even get my refund. Nobody asked if i want a replacement or anything else instead... no compensation... NOTHING... Honestly i do all my shopping online and this one is by far the worst experience that i have ever had.
Would not advice anyone from overseas to order from this website.