SquareTradeReviews 419

Trade square sold me a warranty for a Bose hearing device. I sent it in to be repaired it was not repairable and discontinued They replaced it with a cheaper set of Bose earbuds noise reduction $250. Mine was a hearing device $500. They had me return them I did. I called and spoke to Kevisha they are sending back the wrong set and told me to call them when I receive them. Do what? This makes no sense.the only hearing aid bose makes with the same features is $849. Replace it with those or refund what I paid for the device you warrantied

Nightmare fiasco! I bought a cell phone though Costco along with a Square Trade warranty. I filled a claim as the phone was water damaged and deemed unserviceable by Apple. It was still within the warranty period. An "unwarranted XR " was not available. I contacted Square Trade 5 times via email and by phone and we're very responsive, but each time they requested something more to do. I even spoke with a supervisor and they said they needed a replacement cost which I submitted in my original documentation.
This was a legitimate claim and after 10 days without a phone dealing with SquareTrade I had to get another phone. The XR phone was not available at my at T mobile so I got another model. I continued to work my claim and submitted more documents. Finally I have given up and will go back to Costco who assured me they will use my evidence to discontinue marketing SquareTrade warranty services
If SquareTrade wishes to rebut my legitimate complaint my SquareTrade claim # is **************

Bought laptop at Walmart purchased insurance 3 year plan. After a few months got a Bios on it. They helped me fix it over the phone to fix it. GREAT! About month later the laptop won't power up. Called gave me claim number, sent it in. Get it back still won't light up. Called again mousepad won't work. Called again asked for check for what I paid for. Got a check for laptop only. Will not prorate warranties or refund sales tax I paid. Not a very good company to deal with!

Why do I have to send my phone to Pakistan? I need to send my code to have the Taliban filled country download my phone's sensitive information. I refuse to do that and opted to buy a new phone instead! All State is going dangerously down hill just to save money. Look at your ratings and wake up. I am cancelling my Square Trade account..

We purchased a power washer 3 years ago and also purchased the SquareTrade warranty. Last Tuesday it quit. We called the toll free number and talked to an agent. Yes, we were on the phone for almost an hour but at the end of the call we were told we would receive a check since there are no repair centers within a 100 miles. And yes we received an email the next day needing much of the same info we gave over the phone. The main problem was our current email address had changed since we bought the power washer. Once we responded to the email we received another email stating a check would be cut. We received a check in the mail yesterday, Saturday, for the full amount less tax.
We will absolutely purchase an extended warranty again from Square Trade. Word of warning... be sure and keep ALL your paperwork including invoices for your purchases.

SW

This company consistently lied about tv replacement after they half fixed the problem. I shipped tv to them to repair which lasted less than a year. The pixels fell again and they lied about replacement, and then they promised a refund and lied about sending it. And by the way the TV was under manufacture warranty not even the one I paid extra to them.

I bought an iPhone for my son and purchased a two year protection plan. My son cracked the screen, but the phone worked fine, for quite a while. After about 8 months, the screen became blurry. I filed a claim and was told I am not covered cause of the cracked screen. What a total waste of time and a waste of money. Will never purchase insurance with this company.

I purchased warranty on 9-11,2019. Now I need new battery, Allstate could't find warranty; sent pictures of purchases then they cancelled my insurance. It expires on 9-11-2021! No reason given. Transaction are on Ebay. Is Square Trade (Allstate) a SCAM? It's going to cost me over $200 for an Apple battery, S/H, and service charge! I am 80 yr. Old & don't know how to send pictures I will get someone to do so if really needed.

Screen has obvious damage from an electrical source within the TV, SquareTrade rejected, saying there was physical damage. There isn't any physical damage! In fact with the TV of it's even more obvious there isn't any physical damage. I'll never insure anything with SquareTrade again.

I bought a car amp for 99 dollars off amazon. The Amp has had a bad channel 1 since day one. I've sent it under warranty twice. 1st time they fixed nothing told me check speakers. Second time they resoldered a circuit allegedly. Problem still exists. RCA inputs are bad and they just return item saying "customer needs to check speakers". Speakers are fine. They work well with another amp and I've tried 3 different speakers and 4 different sets of RCA cables. Everything works fine except when using this broken amp
The techs are incompetent to properly troubleshoot or repair electronics. They lazily slap a check speaker response and send back to me. At this point shipping is exceeding value of the item. How does it make sense to inconvenience me 3 times now and spend more in shipping than the value of the item? Don't buy anything with a square trade warranty. Buyer beware

My son's iPad was bent and shattered. Square Trade sent us back an iPad with a repaired screen that has less of a bend. It's still considered warped by Apple. I'm not sure if it was my son's original or a refurbished one. If you try to upgrade to a new iPad with Apple, you get a really good credit toward the upgrade if the device you trade in is not warped. I paid for this insurance but the device is still considered warped or defective by Apple. I'd rather just buy from Apple instead of Walmart and get Applecare instead of Square trade.

I had a terrible experience with this insurance company. Very simple problem as a broken screen they can't resolve. They gave a shops which can fix my phone 3 times. First one when I call the wireless said that this number doesn't exist. Another shop said that they don't work with Samsung galaxy 20 more than 1 year. The third said that he can't fix my phone. So this insurance company not in touch with shops at all. All this experience I have to leve with newborn baby. When I don't have time to stay on the line all day long.

PLEASE don't waste your time purchasing a square trade warranty. They are completely garbage- horrible. My daughter was asleep in her bed when the bed collapse and screws were out. She's 6 years old and 65 lbs. I sent over several pictures as they asked and yet they continued to say they needed more pictures. I finally called and was told send over more. When in reality they were trying to avoid sending a new bed. I decided to purchase another bed from Walmart without warranty. Horrible company

After writing a review square trade customer service call me and agree send me 100 to fix my iPad some where's Else. And air pod they found the proof of purchase. And warranty both pairs and cash out the broken pair.

I placed 15 calls trying to place a claim, after trying to file a claim online. Which was next to impossible! When I finally met all the Square Trade requirements… They told me that I didn't meet all their requirements for insurance coverage. I should have expected nothing less from a company owned by Allstate Insurance, which is one of the worst carriers in the country. I will never… ever buy a Square Trade policy coverage again. Unless I want to waste my money on worthless insurance

The plans are good but you better know your rights! Any time I've had to execute a plan (rarely, hey life happens), it's been a race to the finish line with these people. I've had to threaten them with legal action each and every single time.

Thankfully I'm a paralegal (freshly graduated and going back for another certificate), so I know what rights I have. I am easily able to nail them each time on the terms of the contract. When they tried to refuse to fulfill a claim (which they tried to weasel out of each time), then I just told them they were in breach of contract, in breach of the arbitration clause, and that in court I could get them for said breach.

It's amusing to hear it in their voice when as a consumer you start rattling off state statutes, then these low-lifes start rolling over. Simply because they know you have them simply because of a contract clause. If you don't let them push you around, then the company is okay. The warranties are okay for the products.

At the end of the day: KNOW YOUR RIGHTS as a consumer.

Squaretrade should let you know that they require a shop to give you a certificate so that they can replace your phone.
What a waste of my time.

I purchased a HP computer from Walmart on 9/26/20. At that time I was assured by the representative that it was "ADH" protection, and this claim was also on the Walmart Website. On 2 occasions I called Squaretrade for problems with my computer. The first time I called because every time I used the white board feature it created a "fan of lines" across the screen. The representative informed me that it was a problem that they did not cover. On the second occasion I called when my monitor fell over, and was then informed that I had a "standard plan" and not an accidental plan. In any event, they do not cover anything and unfortunately, you do not find out that information until you call for repairs. It is honestly a complete waste of monies.

Run from SquareTrade. Cracked screen and scratched back of my Galaxy Note 10 Plus. Called ST to explore my options. Was encouraged to do the rapid ship repair, told would have phone back in three days and would receive email updates throughout the process. Well, I could track my phone through FedEx, and watch FedEx try to deliver the phone for repair and couldn't complete delivery during normal business hours. Delay. Phone to be fixed "day it is received." Didn't happen. No updates. Crickets. Called daily to ST for updates only to be given FedEx tracking information. Phone sat for five days. I received phone on day 8. Screen repaired. Phone backing replaced with USED, SCRATCHED back. All my data was gone. Someone had my phone for a week with pass codes and could easily steal medical, financial and other records. My phone's data was all gone -- for a screen replacement. Never trust these people. I was a fool to buy the warranty, and a bigger fool to trust anything I was told on the phone. Run far away and fast.