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Neptune Flood is the country's largest provider of private flood insurance, offering an entirely digital quote and bind process. Neptune offers residential, commercial, and RCBAP primary and excess flood products in a 2-minute quote to bind process with greater coverage limits and additional optional coverages.
Neptune Flood Reviews Summary
Neptune Flood has a rating of 4.7 stars from 81 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Neptune Flood most frequently mention customer service and great experience. Neptune Flood ranks 10th among Insurance sites.
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I spoke with Eddie. What a great representative for the Neptune brand. He listens intently and responds with all the info accurately and efficiently. He is very knowledgeable and personable. He made, what I thought would be just an ordinary call - expecting nothing special, into a great all around delightful experience. I received all the right info from a very kind man. He definitely exceeded my expectations at all levels. Thank you Eddie!
Thank you, Eric, for your kind words and recognition of Eddie’s excellent service! We deeply appreciate your support and will make sure Eddie knows how much his efforts mean to you. Your feedback inspires us to keep delivering the best possible experience.
The agent was extremely courteous, helpful in getting my issue resolved while I was on the phone, and very knowledgeable about his field & expertise. Thank you sir for your help!
Thank you so much, Kieron, for sharing your positive experience. We're delighted to hear our team could assist you promptly and with care—your satisfaction is our top priority. Looking forward to supporting you whenever you need us!
I wanted to take a moment to share a positive experience I had recently, thanks to the awesome customer service provided by Kelseigh. I needed to make some changes for an insured who required a flood policy to be in place before obtaining her homeowner's policy. Kelseigh had these changes done for me fast and efficiently.
Thank you, Kelseigh, for your outstanding customer service. Your efforts are greatly appreciated!
After several phone calls to my general insurance agent following my husband's death, my policy still showed up as expired. After finally connecting with Eddie, who was the first to actually explain what had transpired, I could relax. I was so relieved to know this situation was handled and my home was protected. Tank you Eddie
Thank you so much, Barbara, for sharing your experience and recognizing Eddie’s commitment to resolving the issue. Thank you for choosing Neptune.
Eddie very quickly made the changes and was clear about what docs he needed.
I worked with Nicole St. Williams for assistance in resetting my password and logging into the system. Nicole was efficient and had me back online in no time at all. Much thanks for a great job!
I have been a customer for years and they are always consistently professional and responsive. I highly recommend Neptune Flood!
Claudia, thank you so much for your kind words and long-term trust. We’re proud to maintain the professional and responsive service you deserve and look forward to supporting you for years ahead! Your recommendation means a great deal to us.
Received very responsive and efficient customer support when I called with several recent inquiries.
Thank you for the review!
Great experience. Had a question that was answered quickly and assisted with an email for
Follow up.
Thank you, Jeff, for your kind words and for sharing your positive experience. We’re glad we could help answer your question promptly and assist with your follow-up. Please don’t hesitate to reach out anytime; we value your trust and look forward to supporting you in the future!
Eddie Richardson was very professional and helpful.
Thank you, Michele, for recognizing Eddie’s dedication to providing excellent service. We're committed to making every step easy and transparent.
I apply for a home loan and the bank requires extra documents to prove that my policy has all the requirements for the loan.
I contacted Neptune, and Mr. Tye Petrotta of Customer Success Office, helps fulfill all the paperwork in a short period of time. I appreciate his professionalism, experience, and kindness.
Respectfully,
Trung Bui
Thank you so much for sharing your experience, Trung! We're thrilled to hear that Tye was able to assist you quickly and professionally with your paperwork—it's exactly the kind of service we strive to provide. If you ever need anything else, don’t hesitate to reach out!
Ian helped me sort out an old policy and a new policy in real time within minutes over the phone. Best customer experience over the phone I've had in a while. I know who to call if I need help!
Jess, thank you for sharing such a fantastic experience! It's wonderful to hear Ian could assist you quickly and make everything seamless over the phone. We'll be here anytime you need support.
Was able to get a quote and purchase the insurance in a matter of minutes.
Mary, thank you for your review!
Nicole quickly responded and provided all the invoices needed.
Thank you for the review!
Tough to cancel when moving
Tough to directly communication with some quickly
Huge hit when you cancel
Hi Tim, thank you for your feedback. Our customer success team is available to assist you with your policy whenever you need help at [email protected] or 727-202-4815. You can easily cancel your policy by providing the valid property sale documentation.
I needed to cancel out flood policy. I tried on the Neptune website & could not find where to cancel. So I called the insurance agent. She was to send me a cancellation form to sign & send to Neptune. I never got it. But I did get another notice that our policy was due. I responded to the email, which doesn't usually work in responding to such emails, and Nadia responded that she could cancel the policy. Thank you so much for responding!
Thank you for your review, Chris! We're happy to hear Nadia was able to answer your questions.
Nadia Vera gave exceptional customer service as I navigated the status of policy renewals and payments. Kudos to her quick responses and professional handling of my requests.
Thank you for the review, Carol!
Excellent and thorough consultation with Eddie. Will contact Eddie immediately if I decide to reconsider flood insurance. Thanks muchly, DKU
Thank you for the review, David! We're glad to hear Eddit was able to answer your questions. Please do reach out if you need further assistance.
It was very easy and informative to do this. I was glad I did this. I saved a lot of money too.
Thank you for the review, Kenneth!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you, Linda, for sharing your experience with Eddie. We’re proud that his dedication and knowledge made your call a positive and trustworthy interaction. Smiling colleagues like Eddie who exceed expectations inspire us every day to serve you better.