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From the business
Neptune Flood is the country's largest provider of private flood insurance, offering an entirely digital quote and bind process. Neptune offers residential, commercial, and RCBAP primary and excess flood products in a 2-minute quote to bind process with greater coverage limits and additional optional coverages.
Neptune Flood Reviews Summary
Neptune Flood has a rating of 4.7 stars from 89 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Neptune Flood most frequently mention customer service and great experience. Neptune Flood ranks 10th among Insurance sites.
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Ian helped me sort out an old policy and a new policy in real time within minutes over the phone. Best customer experience over the phone I've had in a while. I know who to call if I need help!
Was able to get a quote and purchase the insurance in a matter of minutes.
Mary, thank you for your review!
Nicole quickly responded and provided all the invoices needed.
Thank you for the review!
Tough to cancel when moving
Tough to directly communication with some quickly
Huge hit when you cancel
Hi Tim, thank you for your feedback. Our customer success team is available to assist you with your policy whenever you need help at [email protected] or 727-202-4815. You can easily cancel your policy by providing the valid property sale documentation.
I needed to cancel out flood policy. I tried on the Neptune website & could not find where to cancel. So I called the insurance agent. She was to send me a cancellation form to sign & send to Neptune. I never got it. But I did get another notice that our policy was due. I responded to the email, which doesn't usually work in responding to such emails, and Nadia responded that she could cancel the policy. Thank you so much for responding!
Thank you for your review, Chris! We're happy to hear Nadia was able to answer your questions.
Nadia Vera gave exceptional customer service as I navigated the status of policy renewals and payments. Kudos to her quick responses and professional handling of my requests.
Thank you for the review, Carol!
Excellent and thorough consultation with Eddie. Will contact Eddie immediately if I decide to reconsider flood insurance. Thanks muchly, DKU
Thank you for the review, David! We're glad to hear Eddit was able to answer your questions. Please do reach out if you need further assistance.
It was very easy and informative to do this. I was glad I did this. I saved a lot of money too.
Thank you for the review, Kenneth!
Ian was quick in responding to my request for a copy of my renewal policy. Original email sent me to ACH payment which does not apply to me since my mortgage company pays the renewal
Thank you for the review, Thersa! We're glad to hear Ian was able to assist.
My overall experience with Neptune Flood has been a great experience.
Thank you for the review, Krystal!
Very responsive We had a little issue on my side with a Firewall but Kyle was able to come up with a workaround that allowed me to make my payment. Very easy to work with and the price was very competitive.
Thank you so much for your review, William. We're glad Kyle could swiftly find a solution. Thank you for choosing Neptune.
Professional, helpful and was able to accomplish payment of policy.
Thank you for the review, Gerald!
I needed my flood insurance policy to be sent to the new mortgage company and got the quick help I needed.
Thank you, Monica, for sharing your experience. We're glad we could quickly help get your flood insurance policy to your new mortgage company. It's our goal to make these moments seamless for you every time. Please don’t hesitate to reach out if you need anything else!
I had asked my agent for a quote for flood insurance on my new home which had never flooded -even in 2015, 2016 and 2017 - Houston's back to back to back flood events.
Thank you, Lori, for sharing your positive experience—it’s wonderful to know the quote provided met your expectations. We look forward to continuing to support your insurance needs.
I needed to update my policy to include my wife's name and it was handled within minutes of me submitting the request. Thanks Connor!
Thank you so much, Greg, for sharing your positive experience! We're glad Connor was able to assist you quickly, and we're always here to ensure your policy updates are handled smoothly and without delay. If you ever need anything else, just reach out!
The purchase was easy, now we hope and wait that we never have to use the policy
Thank you for the review, Evelyn. You made the wise decision to protect your home with flood insurance. Though you are in a low-risk flood zone, all homes are at risk! With most flood maps over 15 years old, it is always best to protect yourself and not rely on outdated government data.
Our rates have gone up about 40% annually. It's becoming completely unmanageable.
Hi Jordan, If you'd like to discuss your policy and review your coverage options, please contact 727-202-4815 or [email protected].
Juan Carlos, my agent was very efficient and the process was very simple. He explained he listened and he did what he had to do. I can appreciate that cut through a lot of unnecessary chatter it's as simple as that.
Thank you for the review, Bruce! It's great to hear JanCarlos was able to provide you with great service and helped you get the flood coverage you were looking for.
I called and spoke with Connor to request a W-9 for Neptune. He was very nice and sent the W-9 immediately.
Thank you so much for sharing your experience, Linda. We’re delighted to hear Connor provided quick and helpful service—support like this is exactly what we aim for. Please don’t hesitate to reach out again whenever you need assistance.
I was going to be a new customer but instead of charging my mortgage company they took almost $900 from my bank account a week ago and still haven't returned it
Hi Robert, thanks for the feedback. As you stated, your double payment is being refunded and is in process, as we are still in the 7-10 business day window. Please contact our customer success team if you have additional questions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jess, thank you for sharing such a fantastic experience! It's wonderful to hear Ian could assist you quickly and make everything seamless over the phone. We'll be here anytime you need support.