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From the business
Neptune Flood is the country's largest provider of private flood insurance, offering an entirely digital quote and bind process. Neptune offers residential, commercial, and RCBAP primary and excess flood products in a 2-minute quote to bind process with greater coverage limits and additional optional coverages.
Neptune Flood Reviews Summary
Neptune Flood has a rating of 4.7 stars from 89 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Neptune Flood most frequently mention customer service and great experience. Neptune Flood ranks 10th among Insurance sites.
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It's very disappointing to select a policy online and purchase it then be called about discounts that I could have received that was not offered online or offer once the policy was purchased. Discounts should still be added and the representative was short and felt no need to say anything he made it clear I purchased my policy online so there no need for him to say anything else. The way it was said honestly was rude.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Donice. We know a Neptune customer success representative reached out to review your coverage details after you left this review. As discussed, Neptune does not offer discounts. All pricing is the same whether you work with an agent or buy it directly through the Neptune website. The agent may have spoken about savings opportunities, like how they can help you review your policy for savings opportunities like higher deductibles or lower coverage amounts.
If you have additional questions about your policy, please get in touch with us at [email protected] or 727-202-4815.