SquareTradeReviews 419

This is the worse! We bought a tv at Nebraska furniture mart was told if anything hit the tv broke screen it was covered... wasn't covered! This place sucks!

I purchase plan's all the time and since this one is dealt with allstate I've never had more problems. I sent my items in and didn't hear anything back for a week after I got confirmation that they received it. I called and they told me they lost my item well they tried to tell me they never received it but I got confirmation that it was delivered after 2hrs on the phone they said they would mail a refund it took 3 weeks to get. Allstate sucks for anything..

I bought a chair from Staples and purchased the Square Trade protection. I was told by both Staples and Square Trade that wear from everyday use and even damage caused by animals was covered. I submitted a claim because the seat is tearing and uncomfortable to sit on and my claim was immediately denied with no explanation and no consideration. I will never purchase from Square Trade, Staples, Allstate or any company associated with either one of them again!

Shut this DOWN. NOW. Extra $? For what?! This "protection plan" is ABSOLUTELY NOTHING but a PAIN! I've had claimed open for two phones and a laptop for absolute months, they keep telling me to go to locations that are shut down and abandoned to get it fixed OUT OF POCKET, then TRUST THEY WILL REIMBURSE when we FINALLY RECEIVE THE GOLDEN MEDAL RECEIPT. JESUS $#*!ING CHRIST I NEED MY PHONES AND COMPUTER FIXED! I paid premium for these things to end up posting horrible reviews from the library?!
The worst is my laptop. We paid a grand for it. Kid spilled drink, monitor shorts out. We are out of commission, no pay. Call for help, can't find receipt. Call to ask for what they need to start claim. They say receipt. They put me through to someone. They put me through to someone. No one can help. Go to store to get new receipt printed off credit card. Problem with printer. Walmart customer service worker takes picture of UPC # and other items bought on that receipt, says it should be good enough.
It's not.
Don't know when I'll get out there again to fix this. Want to just go off grid my god.

Do not buy on ebay. Its not ebay i blame but look at squaretradeus on ebay look at thier seller reviews as a seller thousands never recived and they wont reply to emails through ebay. Avoid at all costs.

After going through a $#*! show of them saying my account didn't exist and not being able to find my protection. I was finally able to get in touch and put in a claim to them. They then decide to refuse my claim on something that was covered and try to give me a $7 dollar refund for a $200 product. This was after having to call multiple times because of people hanging up on me. I will never use SquareTrade again and if this type of service is what I can expect from someone under the Allstate umbrella I will never use Allstate either. I hope it was worth it for them to spend $1.4 million to give bad experience.

They won't make it easy to use your insurance
They sent me to a cellular store to repair a dehumidifier. All the recommended repair shops are cellular phone stores. I wanted to speak to a human, but they make that impossible after hours. They do not allow an email where I could detail the problem and wait for a reply. The only help I got was a constant loop back to the FAQ page. I went through the online process and my claim was approved. I thought they would send me the cost of the item as they did years ago with my last claim. NOT ANY MORE! Their solution is to make me take my dehumidifier into a repair shop and then submit the bill for reimbursement. The repair estimate will be more than a new dehumidifier. So what do I do? Why don't they have repair shops where I can bring my dehumidifier in for repair and the shop gets paid by Squaretrade? What insurance company tells the insured to pay for the repair and then submit the bill for their approval? That is insane. What if they do not approve it? Then I am stuck with the bill. I cannot afford to repair the appliance and that is why I have an insurance policy. They make claims illusionary and impossible. I guess my only option is small claims court and to get insurance somewhere else. I advise you to avoid companies that do not have email addresses for customer support. It is a dead giveaway they want to hassle you so much you do not file a claim. No contact is good contact at Allstate. The hands that slap you in the face in my opinion.

I purchased a TV from Costco and purchased an extended warranty through square trade. The TV went out so we filed a claim. After 2-phone calls and 2-emails we already knew they were set up to rip people off. We have now submitted phots multiple times. Every single time they ask for more photos. The whole plan is hoping you will get frustrated and give up. I am going to try and find an attorney and see if I can get someone to file a class action law suit against them.

I am an old guy... I have been in IT for 47-years and networking for the past 30-years. So when I say I know technology I have worked on almost everything.

Since I had no intention of staying with Assurant for mobile device insurance due to how crooked they are I started looking for a replacement. A lot of folks told me SquareTrade was a very good company... my experience was very much different. I tried to setup a plan with two phones... my daughters S21 Ultra and my iPhone 12 Pro Max. After entering the data and closing out I went back in a hour or so later to input receipts and found that the S21 was in the plan and the iPhone was nowhere to be found. I called customer care to see if they could find the second phone and they were not able to. Also after working with TMobile for an hour to get receipts after I uploaded them I got an email that indicated that I needed to upload a receipt for one of the phones but didn't specify which one. I finally told them to cancel the plan and refund my money to which they sent me the process to cancel it. To say they website doesn't work as it should and their customer service is inept would be an understatement.

Steer clear of SquareTrade if you looking for mobile insurance.

They had gave me A Fake 2 Year Fitbit Protection Plan stated within the Email Message that this had came from All State Car Insurance! I was not redirected to the Fitbit Company for the Officially Labeled Fitbit Protection Plan and I would like my Refund of $60!

The laptop was cracked. They fixed part of the crack but not the hinge and sent it back. We had to start over with another claim and send it back. It came back with the g&h keys not working. A quick google search shows the culprit is an improperly seated keyboard ribbon cable. Now we have to send it back again. I will NEVER buy or recommend Square Trade to my clients again.

Bought a 29inch mongoose excursion bike from Walmart in April 16,2020, had a wheel that was not aligned and wobbly. Gave it back to Walmart for fixing it, but they just didn't do anything. And when reached the manufacturer they asked for all the documents, videos, barcodes and then came back that it is on back order. It is now almost a year and still not repaired nor refunded. Just what is the point of us getting the warranty protection as each party says they cannot do anything. All at fault - Walmart, SquareTrade and the Pacific Cycles manufacturer.

Had my PC die after 2 years. Filed my claim pretty easy compared to the rest of the situation. After 2 weeks from it arriving at the repair shop I began questioning about the status of my PC. Best I could get for a week was an email that said its still being looked at. After 3 weeks I complained and got a helpful online rep to push it as high priority. 2 days later I get an email saying it doesnt fit under the warranty and they are shipping it back. Its now stuck in mail since they can't even mail it back right. I assume I will never aee my PC again. 1600$ lost.

8 Mar 20 bought a new coffee maker from an Ebay merchant for $22.
Ticked the box to buy a 2-year warranty from Square Trade for another $2.
It stopped working near the end of Jan. So it lasted 10 months, and 3 of those it was in deep storage, so it lasted only 7 months of actual use.
2 Feb I registered a claim with the manufacturer (Bella-Sensio) as it was still under a 1-year warranty.
They requested a string of data from me, including a photograph of the bottom of the unit, which I returned the same day.
15 Feb It was clear they blew this off, so I filed a claim with Square Trade-Allstate. Again I had to submit a string of data, which I returned the same day. A rep said they needed 2 hrs to make a decision.
20 Feb I followed up with Square Trade. It was clear to me they had lost the email I submitted, because I was asked again to submit a receipt. (Square Trade is a company actively selling extended warranties in Ebay and Amazon.) I had to explain again that online purchases do not have receipts, that I provided instead a scan of my credit card statement showing the date of purchase, the merchant identity, and the amount I paid, (not to mention the Square Trade warranty purchase next to it).
End result was rejection. So after buying a Square Trade warranty for maybe a dozen things over the years, and finally registering a claim, I come to find their service is a scam.

I'll just copy and paste my BBB report for you guys.

The squaretrade plan for my K800 Logitech keyboard on eBay is advertised as covering accidental damage, unless you "read more" where it contradicts its main advertisement that everyone sees when buying the product and this insurance. When you file a claim they first tell you that the product has a 1 year manufacturer warranty and you should contact them. Then you email them explaining that this is accidental damage to which they say that they do not cover this damage even thought that's exactly how it's advertised. Eventually they say they will refund you. But I would have never bought the keyboard to begin with if I understood that the insurance I was buying was fraudulent and misleading. They waste millions of people time, and steal their money, and most wouldn't even know it if their product didn't break. I would like a refund for my 30$ keyboard that they did not honor their warranty for.

Bought a dud phone bought the protection plan tried to file a claim they made me go back to the store I bought it from, call manufacturer, then when there was nothing else for me to do but call squaretrade back they put a note on my account saying they already contacted me and had the problem fixed even though that was a COMPLETE LIE. They REFUSE to help me even though I paid for their services! If I could give negative stars I would! Horrible Horrible company that steals ppls money!