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SpoiledChild Reviews Summary
The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
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It is not a BUY BEFORE YOU TRY. Pay only Shipping. They took $163.00 I I l only authorized the $5.36. I immediately contacted my bank to dispute both transactions. I will be contacting the BBB about this.
Does anyone else's hair fall out after using? Idk if im over thinking things, but im loosing ALOT more hair after using this product than I ever have before.
Hi! It can take some time for your scalp to adjust when using a new product or ingredient. We recommend you apply the product every other day for around 2 weeks and then gradually build up to everyday use so that your scalp can get used to it. You may experience some fallout or itchiness while your skin adjusts to the formula.
Additionally, all of our products are dermatologist tested and have passed clinical studies to confirm they are safe for sensitive scalps! To put it simply, our best-in-class products have been obsessively tested.
If you feel you are having an allergic reaction to a product or notice continued hair fallout, we recommend you stop using the product right away and consult with your doctor or dermatologist.
I signed up for autoship and it was ok for two months. Like another reviewer said, it does run out about a week before the next one gets to you. The third month, I never received my order. About a month after paying for it, and right before I was going to get charged again, I had to cancel my auto ship. Tracking only said "label created" and was never shipped. Not worth it to wait and pay money for something that you want to take consistently.
Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
This company offers products with a free 14 day trial. My credit card was charged in 4 hours the same day of my purchase of $130.00.
The company also automatically signs you up for refills for every two months. Two months after my unwanted purchase my card was charged $86.00 dollars. I have never used this product I did not sign up for any type of refill. The company also charged my credit card and I didn't even receive the product yet. How can I return a product I didn't even get yet. Please don't ever use this company you will lose a lot of money before the problem is corrected. I don't ever write on review websites but today will be the first. This company is fraudulent and needs to be taken down off social media. False advertisement.
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
They fail to inform you that they will charge you the full amount once you place your $5 order. They will refuse to cancel your order if you contact them. This is a scam! Do not order.
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
The product which is a spray smelled up my bathroom and made it smell like chemicals, I have animals I don't want them getting sick or anything, the product doesn't work and I missed the 60 day trial even though they told me 90 and when I asked for my money back they offered me a credit. I don't like your product why would I want a credit? My mom died I'm sorry I missed it. Horrible customer service.
Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
I ordered an Anti-aging serum in March. It is now November and I never ordered anything but, Spoiled Child decided to go ahead to charge my account and try to deliver another Anti-aging serum after 7 or 8 months. Which I never attempted to purchase. Highway robbery. I will also report their $#*! to the Better Business Bureau as well.
Hi,
It sounds like you are subscribed to auto refill.You can easily manage / cancel your auto-refill within my account at spoiledchild.com/customer/account/login/. Once logged in, in the Auto-Refills section you’ll see the option to edit your delivery date, skip your next order, pause, or cancel.
If you need any additional help cancelling your auto-refill or have any other questions, please reach out to our dedicated auto-refill team at [email protected] with your order info and email. They will be happy to assist you asap!
Only wanted the free sample. They took full amount on my money. Two times. I didn't even receive the product. They mislead people with their advertisement. The name of the company should be Thief Company.
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
First of all, I did the try before you pay option and only pay $5.95 for shipping. Then to find out they charged my bank the $5.95 for shipping and $115 for the full package( that I didn't even) I ordered a $59.00 serum. I fought the charge with my bank and had to get a new card so they can't charge me again. And on top of everything, I ordered the loss of hair serum and they charged me for the Fuller and Thicker hair full package. Total scammers. I can't give you a review wether if the product works or not because they don't give us a chance to try it before scamming us.
A shame!
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
This is the biggest scam I have ever gotten into. I bought the hair serum and it has not made any difference in my hair after weeks of using. I agree with the other reviewers as they advertise a trail period but drafted over $90 immediately. I try to be very cautious when ordering online, but I have to say this one saw me coming. I was a sucker. Don't buy this product. It doesn't work.
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
They said they sent me the "free for 15 days" and if you keep they would charge you after that, later I got an email that this product only works after 90 days so why sending free for 15 days?!
I requested a cancellation and even then they keep messaging me every single day!
I send an email to their support team today so hopefully they will leave me alone!
This is bad service, I feel like I'm being chased by a psycho!
I have anxiety so this emails and messages are getting me sick! I should suit you for disturbing my peace! What a bad service! Shame on you!
Hi Mariene,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options.
I signed up for the try before you buy trial, which I was immediately charged for. They did refund the payment in about 5 days. I tried the product and DID NOT like it at all. It made my hair extremely oily, so I went the their website and initiated a return of the item so I wouldn't be charged. I got an email stating there would be no further charges. I wake up today & I have been charged for the awful product! Do not fall for this scam!
Hi Brittany,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options.
First off make sure you check to see if you sign up for a 60 or 90 day trial. I agreed to try the hair product for 90 days and at the 60 day mark my card was charged. I reached out to cancel/return the product because I did not see a result. And was told my 60 day window closed 3 days ago. They advertise try for 90 day but then charge you at the 60 days mark.
They will not refund me because I missed my window of 60 days (that I did not know about) by 3 days! Wish they'd do what they guarantee! Sad that this happens to people and that this happened to me! Very disappointing! Bad business! Bad customer service!
Hi Lorena,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options.
Product took forever to arrive. Once it did arrive, I immediately put it in the refrigerator as suggested. Started using next day and REALLY like the taste straight from the bottle. Unfortunately, after taking the daily RECOMMENDED dose I ran out more than a week before my next auto ship. There is no option to purchase sooner. I'd love to stick with this to see if I achieve expected results BUT I won't get expected results if I can not consume daily. I also had difficulty logging into my account. I did receive assistance from customer support about 48 hours later with a link to track my shipment. As of today I'm almost two weeks without my next refill…. And using another brand. Cancelling my auto ship.
Hi Jenn,
I’m sorry to hear this! You can easily manage / cancel your auto-refill within my account at spoiledchild.com/customer/account/login/. Once logged in, in the Auto-Refills section you’ll see the option to edit your delivery date, skip your next order, pause, or cancel.
If you need any additional help cancelling your auto-refill or have any other questions, please reach out to our dedicated auto-refill team at [email protected] with your order info and email. They will be happy to assist you asap!
Poor customer service. No way to cancel orders immediately because no one responds to emails. No changes in skin texture with product use.
Hi LaShawnda,
I am so sorry about the inconvenience. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options.
I bought a trial and later was charged 63 dollars for something I did not agree to or sign up for! And now I can't get ahold of them I've sent multiple emails and nothing. The number I was texting suddenly won't reply and it's not a number I can call. I'm livid.
Hi Tana,
I am so sorry about the inconvenience. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options.
I bought the "$5 shipping fee and the free sample" deal, they immediately charged me $117, and then 2 weeks later they charged me again $112 without me buying anything, I logged in the official website and couldn't delete my card, I tried to change it to a card without funds and this happened (look at the picture).
Don't put your bank information on their website
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
This business is a scam that is taking at the minimum $6 from millions of people! I was going to try their product and paid for everything and the company placed a hold on my checking account but after 3 business days I noticed they had immediately got a tracking number but after that nothing... If a business is out of a product they wouldn't take your money unless they had the product on hand! So needless to say I gave it a shot and after a few days of no activity I shut it down, they kept $6 and that's fine but not if you're doing it to millions... I also looked into company info and the address they had on the shipping info did not match up with the business and I also couldn't find anything on the business like phone number or address on their website and if I did they also did not match businesses so that tells me they are not a legitimate business! Shame on you guys you should have been shut down by now!
I am so sorry about the inconvenience. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options.
I hope ppl check reviews before buying. Unfortunately, I didn't check. They started the bottle for free and the charge will be only $9 for shipping. However, they pulled $90 from my account right away! This is ridiculous. They can't sell their products and hence decided to rip ppl off by scamming - overcharging.
Now I have to deal with the bank so they charge me again! Be careful guys with these scammers!
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
Thank god my bank screened this. It says &5 bucks, but they tried to charge $112. Do not do this! ….
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.