Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This sit is a scam for sure paid for free trail and received this crap. I'm very disappointed and dissatisfied.
I keep getting emails that they keep wanting me to tell me how their product works well I can't tell them if I have not received it but of course my credit card was charged or should I say bank card and I have an insufficient fund fee on there also so altogether it was $70 or some thing I never received
I was transitioning from fall to winter, this is normally a time when I experience a lot of normal hair shedding. I was hopeful that the product would help. I only sprayed the product around specific perimeters of my head. Exactly where I sprayed the product is where I am experiencing unprecedented bald patches and hair loss. This has never happened to me in my lifetime.
Hi MB,
I am so sorry to hear this. It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
This company got into my account after I just viewed their page on Facebook. I have had to get two new bank cards already and am still trying to stop them from getting into my account.
Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
To counter those negatieve reviews: I love the Hair Mask and Scalp Serum. My hair is shinier, softer feeling, and has a bit more body than in years. The free brush is great and use it after the Scalp Serum as a massage. I will continue to use these products as I can manage the auto-ship dates. I'm 71 and like having my hair as healthy as it's always been. I kept the Liquid Collagen and don't expect a refund, but canceled auto ship on that. I'm waiting to make sure it is really canceled and not the others, thus the 4 vs 5 stars.
After my purchase I was reverted back to the Home page without a reciept, order number or confirmation however, the funds were immediately taken from my bank acct. My SC acct shows no orders & my auto ship shows no subscription. I complained to customer with this information and was asked for an order number! WTH! That's the reason I contacted you Linoka Chishi (SpoiledChild)Feb 11,2023, 16:28 EST. So sick of companies like this one money grabbing and not fulfilling commitments to comsumers. Ill have to contact my bank and go through the long 30-60 day process to get back my money. ALERT DO NOT TRUST
I am so sorry about the inconvenience. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options.
I have tried this product was promised if it didn't work they would not charge me! Big surprise they keep sending me product and charging me! I can't get them to stop! I'm going to report this too my bank and block them!
Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
Saw their as on Facebook was checking it out for the try before you buy them decided I did not want to proceed but they are still trying 2-3 times a day to charge my credit card when I check my account there is no orders being processed they are also not replying to emails about my concerns
Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
It scam to take your money product does not work and can't contact customer service directly have to email them
Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
I bought this products try it for free deal and kept it back in december of 2022, i paid a fee of 168 dollars back then, which was steep but its was okay. I get another charge today, after i never subscribed to them, another charge of 168 dollars, im bugging out. They have no number to call and they never get back to you. I cant stress enough, do not get their products, not only does it not work as intended, they rip money out of your account, i even had changed my debit card and they still have their claws in my bank account.
Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
This is a horrible company. Stealing money from customers without sending their awful product! BUYER BEWARE! These people are thieves!
Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
I got completely blindfolded by their "try for free" promo. Guess what - it's not for free. It's ridiculously overpriced for a product that's not working at all.
Now when I wanted to return it, the link they provided didn't work. I sent multiple messages to their support but no one responded. I ended up being charged full price for the product I had every intention to return.
I'm pretty sure it's not just bad customer service but consumer rights violations and fraud.
I am completely irate with yet another internet fraud advertisement taking a "free 14 day trial" and turning it into full payment as well as shipment fees and still never receiving the product to even try for the 14 days. This to me is false advertising...bait and switch! I was not prepared for a pending transaction of $110 on my tightly budgeted business bank account. Therefor the auto draft for a scheduled business bill was intercepted and caused an NSF on my account costing me another $30. Naturally I started searching for human contact to quickly find there was no way to contact this company! I have emailed multiple times and receive auto responses of up to 7 days to return an email. This is the scammiest world! I am learning cash is king and internet sales will only last as long as we keep buying. I however will stick to my local businesses.
Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
I purchased this product and it seemed to be helping. However after about 10 days it quit spraying. I was told by Customer Service that I was not using it correctly and they proceeded to tell me how to use the product. I feel sure after using it for 10 days I did not suddenly forget what to do. For this reason I would advise anyone considering purchase to STOP!
Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
They took my money but I never received the product. I asked to be refunded and to cancel services, they finally got back to me and said they would cancel my subscription. Never even brought up the return. They're the biggest scam and don't even deserve one star. There is no number you can call. Just email. Don't sign up with them.
Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
So this site offered a free trial period. And before they even sent out the product tried charging my card over $200. After that didn't go through, (thank god) they canceled my order. Some free trial!
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
I tried product on trial basis didnt like it, made my hair greasy. Returned it was told i wohldnt be charged but i was anyway
Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.
1st I just looked up the site by answering the questions. My auto fill for some reason filled up payment options but I immediately canceled it. Well the next night, yes in the middle of the night 3am, my account was charged 70$ for something I never agreed to purchase. Impossible to contact them and can't seem to cancel anything even the auto refill. I'm certainly going to look into bring them to court. Scammers 100%
Had to rate in order to submit this review. If it could be the worst rating I would make sure it was added.
Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
This is the biggest scam company. I saw their advertisement in Instagram with a FREE with full size. And after month they charge all amount from my account. Don't make any order in shop or you will surprised with your final bill. When I send request they wrote me back that they return money back only when i will send products back. How is possible to send them back if i test them and used them. I called to bank to stop all transaction.I don't know how they still working on market!
Hi! It sounds like you trial may have ended. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
I got scammed by this company, after I saw their advertisement on Facebook, I order the trial for $5, (yeah right) I got 1 product that I didn't like, it claims to be all natural but the smell is of harsh chemicals. I was not going to order again, but surprise, surprise, they try to charge my account for $175.00 I immediately went on my mobile app only to find out they had already charged $175 and were trying to charge it again for an autorefill. I check the receipt and they had charged me for 4 products and 2 free gift that I never got. I tried and tried to get ahold of them without success, they only answered back when I threated to file a fraud claim with my credit card (that I obviously did anyways) They have cause me headaches and anxiety. Do not buy this product, even if it worked, its not worth the hassle!
Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options
Answer: It doesn't! They charge you the full price before trial starts.


Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options