Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SpoiledChild

SpoiledChild

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SpoiledChild?
grey stargrey stargrey stargrey stargrey star

SpoiledChild Reviews Summary

The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Canada
1 review
8 helpful votes
Follow Jenna G.
Unfollow Jenna G.
Share Review
Report Review

PLEASE DO NOT PURCHASE FROM THIS AWFUL COMPANY
March 19, 2023

This company feeds off robbing consumers. They make it impossible to get in contact with them…any company not willing to give a phone number is a huge red flag. 30 seconds after ordering, I emailed them to cancel the order. They responded saying that "their system is so quick and are unable to cancel orders" ABSOLUTE LIE. The prices are not shown in USD and though this may be my fault for not researching before hand, but my Apple Pay acknowledged my face authentication and that's when it popped up in USD and it went through before I had the chance to move and not place the order. After viewing other reviews I now see it is going to be very likely that I won't receive a refund, and potentially won't even receive the product. This company needs to be stopped and I hope someone out there who's been wronged by them is able to with a lawsuit against them.

Date of experience: March 19, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options

Michigan
1 review
0 helpful votes
Follow Katie A.
Unfollow Katie A.
Share Review
Report Review

Got scammed over $210
March 16, 2023

I have never even heard of the website they're saying that I ordered a free trial and that I can send it back if I don't want it but I never ordered it. No matter what I don't get the shipping back that I didn't offer to pay. I have a feeling it's going to be pretty hard getting any money back from them

Date of experience: March 16, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Illinois
1 review
4 helpful votes
Follow T R.
Unfollow T R.
Share Review
Report Review

Scammy!
March 12, 2023

All kinds of mixed messaging. Trial is for 60 days. Product only lasts 30, but no results for 90 days. You have to invest hundreds of dollars before you find out the product doesn't work. Cant get a refund. No live customer service. Scam! Scam! Scam! Run the other way!

Date of experience: March 11, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options

California
1 review
20 helpful votes
Follow D H.
Unfollow D H.
Share Review
Report Review

Worst customer service
March 11, 2023

Don't waste money here... getting help only via email or sms is not ok. It takes more than 24-48 hours for response. If they read the entirety of the email and answer ALL of your questions, this would be acceptable. Problem is you have to write the email, wait for a response, and then only get part of your email answered. Then you have to wait another 24-48 hours to get the remainder of your questions answered. Absolutely a waste of my time. I was really starting to like their products, but they have completely turned me off.

Date of experience: March 11, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options

Tennessee
2 reviews
0 helpful votes
Follow Sydney L.
Unfollow Sydney L.
Share Review
Report Review

Scam
March 9, 2023

I purchased a sample of one of their conditioning hair masques. It does not work on semi-course wavy hair. It didn't feel very moisturizing.
Also, they charged me $111.55 a month later. I never subscribed to anything. I simply purchased a sample product.

Date of experience: March 9, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi,
I’m sorry to hear the products didn’t work for you. Please use this link to download a pre-paid return label on us: https://www.spoiledchild.com/return. Once downloaded, drop the package at the shipping courier specified on the return label.

Canada
1 review
7 helpful votes
Follow Sheri D.
Unfollow Sheri D.
Share Review
Report Review

Scammers
March 8, 2023

Not only does this product NOT do anything what so ever for your hair they keep charging your credit card. I haven't ordered anything else because their product is garbage but I just got another $60 charge for absolutely nothing... I would NOT even bother with this product. Infact they should be charged with theft for charging peoples cards just because they want to. I will be contacting the appropriate authorities until I receive all funds they have stolen from my card.

Date of experience: March 8, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi,
It sounds like you are subscribed to auto refill.You can easily manage / cancel your auto-refill within my account at spoiledchild.com/customer/account/login/. Once logged in, in the Auto-Refills section you’ll see the option to edit your delivery date, skip your next order, pause, or cancel.

If you need any additional help cancelling your auto-refill or have any other questions, please reach out to our dedicated auto-refill team at [email protected] with your order info and email. They will be happy to assist you asap!

Canada
1 review
2 helpful votes
Follow Titi Z.
Unfollow Titi Z.
Share Review
Report Review

BIG BIG Scam
March 7, 2023

No doubt! This hair spray worked for me. As well as reduced my hairfall but they charged me more than expected. In the place of $97 I was charged for $#*!ing $170. I am trying to contact them but there is no response. Very poor customer service. Don't trust them.NEVER gonna buy this product again in my life.

Date of experience: March 6, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options

Canada
1 review
5 helpful votes
Follow Amy M.
Unfollow Amy M.
Share Review
Report Review

Fraudsters and should be criminally charged.
March 6, 2023

After my initial attempt to try the product, I was charged $226 more than the transaction record stated. I reached out and requested the account be closed, the trial canceled (because of the sneaky charge and deceit), and the pending shipment terminated (not sent). I was refunded and assured that the account was closed. No product was received. Two weeks later, I was charged again. I then emailed them again, was given the same runaround and assurances, and was refunded. Two DAYS after the refund, I was charged again and am going through the same thing again. I cannot get them to close the account, remove my card information, or follow through with any of their assurances. I am at my wits end and now seeking legal help. Don't get yourself trapped with this company.

Date of experience: March 6, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options

New York
1 review
1 helpful vote
Follow Loc Q.
Unfollow Loc Q.
Share Review
Report Review

I just got my order
March 7, 2023

I'm only gonna give a review about the service I ordered February 27th and it just came today not bad at all to me also I didn't do a trail o ordered the spoiled child collagen hoping it works I'll be back with a better review once I start using it and I also go some free things but I had to partake in preordering which can be turned off

Date of experience: March 6, 2023
California
1 review
1 helpful vote
Follow Chelsea P.
Unfollow Chelsea P.
Share Review
Report Review

I'm scared
March 5, 2023

Hi, I saw a lot of negative reviews about spoiled child from this website and most of people said that they barely get their order or couldn't get the return after the cancel. I just purchased an order from spoiled child yesterday because I saw a video on Facebook with a lot of positive comments. My order is $95, and I'm a high school student so it is a big money with me, I immediately cancel my order and now I'm scared that do I gonna get the return? Because a lot of people said that they have to deal with the bank to get money back so can someone tells me know that it is possible to get return?

Date of experience: March 4, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options

Colorado
1 review
0 helpful votes
Follow Rebecca S.
Unfollow Rebecca S.
Share Review
Report Review

BEWARE! I was taken to this site from lL Makiage. I do not know if they are the same company but I am returning all products. The liquid collagen BURNED my face after 2 days of use. My eyes were swollen and my skin feels like I have a bad sunburn. I now feel like my skin is going to peel. AWFUL EXPERIENCE. I am returning this crap and hope you all take all these bad reviews seriously before you end up looking like me. I've never had anything like this happen in the past and I do not have sensitive skin so this must be pure acid to have this affect. I still can't believe this happened.

Date of experience: March 2, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options

Canada
1 review
1 helpful vote
Follow Irma R.
Unfollow Irma R.
Share Review
Report Review

Fraud do not fall for their adds the stole 400 dollars from my credit card two days ago from an add on Instagram

Date of experience: February 27, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options

Florida
1 review
7 helpful votes
Follow Janet G.
Unfollow Janet G.
Share Review
Report Review

The product seems ok IF you can ever get it. The rep that I conversed with on email ( it's impossible to find a ph#) got angry because I wanted a refund due to not receiving my order. I finally did, but refused my refund & blocked my emails. BAD SERVICE

Date of experience: February 18, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi Janet,
I am gutted that you had a bad experience. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options

South Carolina
1 review
2 helpful votes
Follow VALERY F.
Unfollow VALERY F.
Share Review
Report Review

This sit is a scam for sure paid for free trail and received this crap. I'm very disappointed and dissatisfied.

Date of experience: February 16, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options

Georgia
1 review
1 helpful vote
Follow LA C.
Unfollow LA C.
Share Review
Report Review

Product never received
February 16, 2023

I keep getting emails that they keep wanting me to tell me how their product works well I can't tell them if I have not received it but of course my credit card was charged or should I say bank card and I have an insufficient fund fee on there also so altogether it was $70 or some thing I never received

Date of experience: February 16, 2023
New York
1 review
2 helpful votes
Follow M B.
Unfollow M B.
Share Review
Report Review

I was transitioning from fall to winter, this is normally a time when I experience a lot of normal hair shedding. I was hopeful that the product would help. I only sprayed the product around specific perimeters of my head. Exactly where I sprayed the product is where I am experiencing unprecedented bald patches and hair loss. This has never happened to me in my lifetime.

Date of experience: February 13, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi MB,
I am so sorry to hear this. It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options

Canada
2 reviews
1 helpful vote
Follow Cherise T.
Unfollow Cherise T.
Share Review
Report Review

FRAUDS
February 14, 2023

This company got into my account after I just viewed their page on Facebook. I have had to get two new bank cards already and am still trying to stop them from getting into my account.

Date of experience: February 13, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options

Illinois
3 reviews
2 helpful votes
Follow Betty F.
Unfollow Betty F.
Share Review
Report Review

Renewed shine and feel to my hair!
February 14, 2023

To counter those negatieve reviews: I love the Hair Mask and Scalp Serum. My hair is shinier, softer feeling, and has a bit more body than in years. The free brush is great and use it after the Scalp Serum as a massage. I will continue to use these products as I can manage the auto-ship dates. I'm 71 and like having my hair as healthy as it's always been. I kept the Liquid Collagen and don't expect a refund, but canceled auto ship on that. I'm waiting to make sure it is really canceled and not the others, thus the 4 vs 5 stars.

Date of experience: February 13, 2023
Missouri
1 review
1 helpful vote
Follow Kjohns R.
Unfollow Kjohns R.
Share Review
Report Review

SCAM ALERT
February 11, 2023

After my purchase I was reverted back to the Home page without a reciept, order number or confirmation however, the funds were immediately taken from my bank acct. My SC acct shows no orders & my auto ship shows no subscription. I complained to customer with this information and was asked for an order number! WTH! That's the reason I contacted you Linoka Chishi (SpoiledChild)Feb 11,2023, 16:28 EST. So sick of companies like this one money grabbing and not fulfilling commitments to comsumers. Ill have to contact my bank and go through the long 30-60 day process to get back my money. ALERT DO NOT TRUST

Date of experience: February 11, 2023
Melissa M. — SpoiledChild Rep
over a year old

I am so sorry about the inconvenience. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options.

Canada
1 review
0 helpful votes
Follow Frances W.
Unfollow Frances W.
Share Review
Report Review

Spoiled child company
February 10, 2023

I have tried this product was promised if it didn't work they would not charge me! Big surprise they keep sending me product and charging me! I can't get them to stop! I'm going to report this too my bank and block them!

Date of experience: February 10, 2023
Melissa M. — SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact [email protected] and put "SiteJabber" in the subject line. They will be able to look into your options