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SpoiledChild

3.5

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SpoiledChild Reviews Summary

The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Canada
1 review
0 helpful votes
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DO NOT TRY
March 24, 2024

They just kept taking money from me. First off they took a preauthorization that took almost 2 weeks to be returned. And then it took almost 3 weeks for me to receive the items. I finally started it on March 1st only for them to charge me again before I have even tried it before the 30 days! I was less than 10 days in before they decided to charge me for their products that I haven't even decided I wanted or liked or if it was even working! And now NO ONE is responding to ME! I'm a single mom and I thought this process would be easy and I could try it without forming up the money until deciding if it was worth it or even worked. Try it then if I don't like it return it! Hassle free right? NOPE! It's a SCAM! They do this because they know that they can get away with it and people will have to fight for their money back! I am so upset and angry! I feel helpless and they don't even care. On top of this, I changed my credit card info from my Visa to my Mastercard and they still were able to charge my Visa! Like how? I need help and I need answers!

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Canada
1 review
0 helpful votes
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Good
March 23, 2024

My only problem was the delay in the shipment arriving, and I am still waiting, and when the product arrives, I will write my opinion about the product after trying it. Very excited.

Date of experience: March 12, 2024
New York
2 reviews
5 helpful votes
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SCAMMERS!
March 20, 2024

I ordered the free trial biotin hair spray. I got it but it stopped working after 2 weeks, was supposed to last 30 days. However I still paid for it anyway. I never agreed to, or signed up for a subscription. Yet today I noticed a new charge on my account! I contacted the customer service email, and the card I used. We'll see what happens. But I'm extremely annoyed by this!

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

California
1 review
5 helpful votes
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It took forever for the product to get here. I reported it lost and requested a refund because I thought it would never come, then it finally arrived and I used the Hair serum every day for 3 days and the hair mask twice. I noticed balding at my part and the back of my head! This product doesn't help grow hair, it's help LOSE HAIR! I'm devastated! BEWARE!

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Washington
1 review
1 helpful vote
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Scam product
March 19, 2024

I purchased the hair mask, oral gummies, and leave in spray for my thinning hair and used their products everyday for 2 months. I did not see any results whatsoever. Got charged a ton for products that did'nt do a thing. I found that combining caster oil, and rosemary oil together has been quite effective! Don't spend your money on these worthless products.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

New Hampshire
1 review
1 helpful vote
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Terrible
March 19, 2024

Over 14 days and this still hasn't shipped! Thank god I only did a one time purchase. Don't order from this company

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 8, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Kentucky
1 review
1 helpful vote
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I canceled my subscription over a month ago because I did NOT like the products. The serum was ehhh, but when I applied the moisturizer it would bead up on my face after awhile almost like a silicone layer. Anyhoo, I received a notification the charged my PayPal account $124! For what? A canceled subscription?! I had one subscription left for the collagen, which has now been canceled as well.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

California
1 review
0 helpful votes
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Service great
March 16, 2024

Received product a few days ago. Will follow up with results in a couple of weeks. Just started using it.

Date of experience: March 6, 2024
Ohio
1 review
4 helpful votes
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Frauds
March 16, 2024

I was fooled with the shipping scam stating that I'll get a free trial for shipping and handling prices only soon after i was charged $105. I reached out trying to resolve this and they stated it will be back on my card in 4 days it is now day 7 no money no product. I am furious.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Pennsylvania
1 review
0 helpful votes
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Worst company ever!
March 15, 2024

I was promised my card wouldn't be charged with a free 30day trial. Nope they charged my card $50. Then it's suppose to last 90 days. 5 washes and it's empty. 25 days after my supposed free 30 day trial I was charged another $50. My hair is softer with a $5 kids spray conditioner and no scamming or stealing my money. Plus they email me so much and text me to many times then they sell your info. Stay away from this lying company. Nothing is worth what they put me through. I even blocked them and reported them to my bank because they fraudulently took another $50 with in my supposed free 30day trial without my permission. For a free 30 trial you're gonna pay over $100 in less than 25 days. If you can't take this review as a huge warning or red flag I don't know what more to tell you except RUN AWAY from this company!

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Maryland
1 review
9 helpful votes
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I was just browsing at the luxury of this stuff then eventually the try b4 u buy popped up I thought I was gonna be paying 5$ I ended up being charged 108$ all together my daughters party tomorrow an I don't have any money now cause the thieves swiped my money out of my account just to say nothing to do about it I'll be telling my bank an changing my information just in case they try something else

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Texas
1 review
0 helpful votes
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These people scammed me,I had to pay $6 for shipment only instead they deducted $52+$6 yet their customer service is horrible,not to even respond mails,SPOILED CHILD is no go ZONE y'll

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 27, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Canada
1 review
0 helpful votes
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Fraud site
March 5, 2024

Fraud site it will deduct your money from your account within trial period and they will not give a response

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Canada
1 review
0 helpful votes
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Possible fraud
March 4, 2024

Ordered a "sample" and was only supposed to be charged the shipping. They charged the full amount ($150 CAD) and claimed the charge would "fall off" my bank account. Most likely a scam website. I asked to cancel the order entirely for refund and they claimed it was not possible. 5 days later and the order hasnt shipped and the charge hasnt been removed. Avoid this website

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Canada
1 review
1 helpful vote
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Fraud
March 4, 2024

Any company that does not have a reachable/answerable number, is a SCAM hence the name spoiled child...yall are feeding this spoiled child ur money! STOP! Cancel you'd credit card immediately if they aint refunding u, report them to the BBB & learn ur damn lesson! My feedback is based upon over the thousands of customers this 'spoiled child' has fooled.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Canada
1 review
0 helpful votes
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I have been using their rapid recovery mask and probiotics gummies for almost 6 months now but from past 3 months I have noticed that their shipping is too slow, takes almost a month to get to me and the tracking on the website doesn't work. Please fix it or I would have to cancel my subscriptions.

Date of experience: February 22, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi Gazal! I'm sorry for the inconvenience caused. We do value your opinion and I'll be sure to pass it along to the relevant team.

Canada
1 review
0 helpful votes
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Scam
March 2, 2024

I put an order and money was taken from my visa card then, shipment was on the way and then disappeared, said it was cancelled and i still dont have my money back.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 21, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Illinois
3 reviews
10 helpful votes
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The shipping is HORRIBLE. Takes a VERY LONG TIME TO ARRIVE. Tracking information is not accurate and when I reach out about it, there is no phone number to call. You send them a message and the response is "you order will arrive in 6-10 days", meanwhile, I've already been waiting 6-10 days. They do not care at all about customer satisfaction.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Florida
1 review
3 helpful votes
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Fraud advertisement
February 27, 2024

The advertisement was on Facebook to try spoiled child that's was supposed to just charge me for shipping but charged my account 116 dollars. Thank God my bank declined it and put a fraud alert on my debit card.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 14, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

California
1 review
2 helpful votes
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SCAM. Save yourself time and headache
February 19, 2024

I made an attempt to write an honest experience on their review site, but it's designed to reject any new negative ones coming in. So here I am bc my review was filtered out from their fake website. I call it fake bc it rejects honest reviews that doesn't benefit them.

I purchased two items from spoiled child.

The colllagen and serum.

1- The collagen

The mango bottle was delivered to me with no seal wrapped in the top cap area. With any product to be ingested whether it be medicine, peanut butter, gum, a bag of chips, etc, it will a have protection. If no seal, then it should have some kind of a click when open to assure it hasn't been tampered with.

No seal or click.

I reached out to a Melissa where she took care of it by replacing it with another one. I shall see if it does the same. If so, I will have to discard the replacement as well.

2- The serum

The serum doesn't have a mechanism where you can pump out the product. There is no plastic tube that connects to the pump to the serum where you end up pumping w barely anything coming out. How inconvenient! They don't fill the product all the way either. It's about 60% filled I wonder if it was sent a used product by mistake or just poor quality control on their end. And because it is only 2/3 (60% filled)….

You will resort having to twist open the bottle and manually pack it out.

I reached out to the same Melissa regarding the second issue I was experiencing and all of a sudden she ghosted me. Unbelievable.

While all the other times she responded super fast 💨 from pre ordering like I'm talking about responding within an hour! As soon as she received the the second issuew the serum…

Dead silence.

I emailed a second after hearing no response for a few days, again, silence. No reply back. Unbelievable.

It's one thing when you experience a problem with an order (it can happen) but when the customer service is unusually unhelpful is a whole another problem.

Don't let the few actors they paid that came on endorsing fool you bc they have no idea what's going on in the internal side. This is bad business

One bad customer is probably not a big deal to them that is why they are not responding to me writing the customer off, but it will multiply.

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SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 10, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out