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The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
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This is a great company! Can't wait to get my products!
Hi Cindy, so happy to hear that the process of ordering on our website is easy and very smooth for you. We can't wait for you to try. Welcome to Capsule Culture 🪐!
They have an assistant to help you choose which products are best for you. Neat! Easy and Simple and great options to choose from!
Hi Angela, it's great to hear that you find our website easy to use and helpful. We always aim to offer excellent products and a convenient experience for our customers. Thank you for your positive feedback!
It was easy to place my order. It was easy to navigate so I. Old see all items they have for sale and I was able to click on a product to get more information on the contents of the product and what it is supppsef to do for your skin and hair.i am looking forward to trying my products.
Hi Ann, so happy to hear that everything is easy and convenient for you. Can’t wait for you to try. You’re going to love it! ✨
I really feel better with my gut health by taking these. Can notice a difference when I don't for awhile. They are yummy too!
We expect nothing less 🙌 Results never get old ⚡️
First time was very easy to use and order. I have been seeing this product for a while and now I am going to try it and let all my followers see if it works for me. I am excited to get my products.
Hi Sharell, we are so happy to hear that. We can't wait for you to try. You are going to love it 💖!
I expeirience major hair loss after having covid and I've tried numerous hair supplements in the past year and they've all made me feel ill. Most have Ashwagandha in them, which can cause a reaction in some people. Even just straight saw palmetto upset my stomach. For some reason, the formulation in Spoiled Child just works and I've not only been able to take it daily, but it seems to have a blood sugar stabilizing / anti anxiety effect as well! Plus my hair is growing back FAST! And it tastes great--and I appreciate the cute little shot glass. I just signed up for auto ship and am hopeful to see major growth in the next few months.
We are so happy to hear that, and we’re honored to be a part of your routine 💖!
After reading reviews I want to cancel my try before you buy order. How do I cancel?
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I had no issues with the ordering and shipping process, but when I received the product and started taking it, it upset my stomach. It was the liquid collagen for anyone wanting to know. I decided that after 3 days I was going to stop taking it. I signed up for the 21 day free trial, where you can try it for up to 21 days and after the trial you would be charged full price. Well, I went to return the product after 3 days and I went through the entire process of cancelling my auto refill and going to download the Free return shipping label and I just keep getting an error. After several attempts of trying to get in touch with customer service by the only way possible...email, they have not responded to me regarding how to get the return label. I have to add that I was in constant contact with Melissa she was very responsive for one day, regarding price to re-order if I liked the product etc. But as soon as it came time to get the product sent back so I wouldn't get charged, crickets!
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I went to check reviews on You tube and google about this liquid collagen. I have high hopes for this product. I came across all amazing fans who described it
Hi! We are glad to hear that, and we can't wait for you to try our liquid collagen. You’re going to love it! ✨
Website easy to navigate. A little explanation of how the product is applied.
We're glad to hear that you found our website easy to navigate. We appreciate your suggestion regarding providing more information on how the product is applied. We'll definitely take this into consideration to improve the overall customer experience. If you have any other questions or feedback, please don't hesitate to let us know. We're here to help!
This product is just amazing. The serum feels so good on the face and it makes my face feel so soft supple and smooth. The collagen is delicious and I'm excited of what the results will be
That's what we love to hear! 💖 Can't wait for you to see the results!
Bought this product in high hopes it would help my thinning hair.
Nope - I have less hair now and even the target areas around my hairline are thinner that when I started.
I did give it the full 90 days and now it says I can't get a refund after 60 days. I was really hoping this would help. Super disappointed in this product. Buyer beware!
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I purchased this product and see no results. I started out with my friends half a bottle.Recieved mine and I don't care for the smell or that I don't see any results.Just alittle more scalp I want to return this product for a full refund.I also without ordering was sent a Hair Mask.The smell which I wouldn't complain if the product worked left my hair dryer and tangly.So before my hair gets worse I want my refund and I will make sure I don't just jump in and read the Results first. Of course they'll probably say I'm the 1 out o 8 to have a problem with this product as well as the others it didn't work for.Good Luck out there.I hope it's not hard doing the return..
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I decided to try it after I received an email with the promotion that I was supposed to receive 20% off future deliveries
Pay only $39.20 per month
Cancel/pause your monthly delivery anytime Free luxe gift in each delivery
Free shipping on your future deliveries, after applied my credit card they charged $51.86 for a product that I haven't even received yet. 🤷
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I had ordered two products but one came broken and the other was opened both spilled. I reached out to customer service they told me no need to return well they charged my account $100 when i reached out again they said they will only refund for one and that i needed to send back the collagen back if i wanted the refund. I had told them i was told no need to refund so i have no idea where that product is because i did not drink it because it spilled everywhere. Very dissatisfied on how they handled my situation. Do not order from this company unless you want to get ripped off.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I just recently received my order of the liquid mango flavor collegen.However, when I did receive my package, the cap was cracked. I receive the email asking Was I satisfied with my order? I explained that the top was cracked. Understand through shipping. Things happen. Well to my surprise. Melissa M and customer service is sending me another bottle to take the place of the old one I wasn't expecting that. This is truly good customer service. Thank you to spoiled child.
So happy we were able to make the situation right!
I placed an order under the try before you buy and I was only to pay shipping. After checking out I got an email saying there was a hold for $112.32 from them and then an email from them stating as stated at checkout it's only a hold that will fall off after 1-4 days. I went back and looked at the entire page and that's not what was said at all! I cane even get to the actual product because of the initial deception. And of course there's no number to call only email. Update! I returned the product immediately by refusing the package. I even emailed them and said I was unhappy with the unauthorized hold and would be refusing the package and they just charged my account $112.00.🤬🤬🤬🤬🤬🤬🤬
I got the so called FREE TRIAL and returned the liquid collagen, the probiotic gummies and collagen cream. I was charged 247$ CAD once they accepted my returned items and then proceeded to refund me 162.03, a difference of $85 CAD.I logged into my account and see they refunded me for the gummies and collagen cream but not the liquid collagen.
So if you're going to charge me ( the liquid collagen is $49 USD (66$ CAD) why keep the product? I would like it back if you're going to charge me for it and because it's opened, I don't trust it. Why are you keep $85 of my money when the product is only 66$?
I want my money back please
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
Answer: It doesn't! They charge you the full price before trial starts.


You will be obsessed with our products!